Job Details: Irish Heart Foundation: IT Technical Support Officer / Graduate


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Irish Heart Foundation: IT Technical Support Officer / Graduate


JOB TITLE: IT TECHNICAL SUPPORT OFFICER / GRADUATE

DEPARTMENT: IT Department

MANAGER: IT Manager

CONTRACT: Fixed Term Contact 1 year

WHO WE ARE

The Irish Heart Foundation (IHF) is the national charity dedicated to
fighting heart disease and stroke. Our mission is to play a leading
role in improving the cardiovascular health of people living in
Ireland, prevent heart disease and stroke, advocate, save lives and
transform recovery.

THE OPPORTUNITY

We are looking for a creative, highly motivated, passionate person to
join our IT Team. The ideal person will be a natural people person who
is able to hit the ground running and work with colleagues across the
Foundation on a range of IT issues with the support of our IT Manager.

THE ROLE

IDEALLY YOU WILL BE: ASSISTING THE IT MANAGER IN OVERALL RUNNING OF
THE DEPARTMENT AND THESE TASKS WILL INVOLVE THE FOLLOWING.

* Support the IT manager with contracts and service delivery by 3rd
party technology providers
* Support service provision to hybrid working staff (remote and
office based)
* Analysis of call logs in order to discover any underlying issues
or trends.
* Prioritise & Respond to calls in a timely fashion.
* Talk staff through a series of actions, either face-to-face or
over the phone, to help set up systems or resolve issues
* Set up new users' accounts and profiles and deal with password
issues
* Support and contribute to IT plans, policies and procedures.
* Support maintain procedural documentation and relevant reports
* Input and assist with the IHF?s Digital Transformation project
* Undertake other appropriate duties assigned by the IT Manager

SKILLS AND EXPERIENCE REQUIRED

* Minimum of **Apply on the website** years? experience in a
similar role
* If an IT Graduate no work experience is required
* Self -starter with initiative
* Ability to explain technical concepts to non-technical staff
* Good customer relationship skills

DESIRABLE

* Proven experience in a technical support role
* 3rd level qualification or equivalent Microsoft certification.
Apprenticeship experience also considered.
* PRINCE II or equivalent PM methodology

DETAILS OF ROLE AND APPLICATION PROCESS

This is a one- year fixed term contract, Monday to Friday. The role is
based in the Irish Heart Foundation?s offices in Rathmines, Dublin.
Currently staff are working remotely, and the successful candidate
will be supported to work remotely initially according to public
health guidelines.

The above is a guide to the nature of the work required. It is not
wholly comprehensive or restrictive. This job description will be
reviewed in line with business needs.

To apply please provide an up-to-date curriculum vitae and a cover
letter outlining how you suit the post by email to Siobhan Browne, HR
Consultant Email: **Apply on the website**

The closing date for this position is FRIDAY JANUARY **APPLY ON THE
WEBSITE**TH AT 5PM.

_THE IRISH HEART FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER. THE
IRISH HEART FOUNDATION HAS A NO SMOKING POLICY. EMPLOYEES ARE NOT
PERMITTED TO SMOKE WHILST UNDERTAKING ANY DUTIES ON BEHALF OF THE
FOUNDATION._


We need : English (Good)

Type: Permanent
Payment:
Category: Health

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Please Provide a Cover in the English Language.
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