Customer service agent
Salary: ?**Apply on the website**K p/a + benefits (AL, healthcare
insurance, free car park) Relocation: up to ?**Apply on the
website**
LOCATION:
Limerick, (Remote / wfh during the pandemic period)
REQUIREMENTS:
Fluent Italian and English
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
_ABILITY TO_ multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
RESPONSIBILITIES:
Assist customers either by telephone and email
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle service
inquiries
Set up new customer accounts
Keep records of customer interactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process ROLE:
Customer service agent
Salary: ?**Apply on the website**K p/a + benefits (AL, healthcare
insurance, free car park) Relocation: up to ?**Apply on the
website**
LOCATION:
Limerick, (Remote / wfh during the pandemic period)
REQUIREMENTS:
Fluent Italian and English
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
_ABILITY TO_ multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
RESPONSIBILITIES:
Assist customers either by telephone and email
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle service
inquiries
Set up new customer accounts
Keep records of customer interactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
We need : English (Good)
Type: Permanent
Payment:
Category: Others
