At Hewlett Packard Enterprise, we bring together the brightest minds
to create breakthrough technology solutions that advance the way
people live and work. What sets us apart? Our people and our
relentless dedication to helping our customers make their mark on the
world.
We are a team of doers, dreamers and visionaries; inspired by our
purpose and driven by our strategy. We live by our three values:
partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover
what?s next. Every day is a new opportunity to advance and grow
ourselves, our company and the industry. Some people call it an
obsession, we call it a way of life.
WHAT YOU NEED TO KNOW ABOUT THE JOB
At Hewlett Packard Enterprise (HPE), we live by three core values that
drive our business: Partner. Innovate. Act. These values combine to
help us create important work all over the world to advance how people
live and work.
Our new innovative IT services organization is HPE PointNext Services.
We have the expertise to advise, integrate, and accelerate our
customers? outcomes from their digital transformation.
As an L3 Senior Support Engineer within HPE PointNext Services you
will join an industry-leading organization in the delivery of our
Digital Customer Experience to HPE?s global customer base. This is a
class-leading cloud-based portal to provide self-solve and
self-service capabilities to IT professionals working with our
customers.
HPE Pointnext Services R&D employs Scaled Agile Framework (SAFe)
as its software development methodology.
The Solution Maintenance, Automation & Reliability Team (SMART) is
responsible for the development, enhancement and maintenance of the
Continuous Delivery pipeline (CDP) and support of the overall Support
Automation solution. The pipeline includes tools and cloud
infrastructure which is designed to rapidly and flexibly deliver our
solution to production and into the hands of customers.
Our engineers operate effectively across Continuous Delivery Pipeline,
tools, networks, servers, databases plus the support environment and
infrastructure.
* The successful candidate will work as part of the HPE PointNext
Services R&D Engineering Resolution Team (ER).
* Troubleshoots and debugs large scale enterprise applications and
various other software-based tools for Hewlett Packard
Enterprise&#**Apply on the website**;s Pointnext Services R&D
organization. Partners with lower level support teams (L1 and L2),
internal stakeholders, customers and PN TSS R&D development teams
to resolve complex issues.
* This role has a primary focus in areas responsible for maintaining
the, Availability Performance and reliability of our Production
ecosystem.
* The role involves Support Operations type activities but may also
include some scripting.
Qualifications:
* Bachelors or master?s degree in Computer Science, Information
Systems, or equivalent knowledge.
* Typically, **Apply on the website** years? experience.
Responsibilities:
* Member of multiple project teams of other support or software
systems engineers and internal and outsourced development partners
responsible for all stages of design and development of Production
ready complex products and platforms.
* Manages and expands relationships with internal and outsourced
development partners on software systems design and development.
* Reviews and evaluates designs and project activities for
compliance with systems design and development guidelines and
standards; provides tangible feedback to improve product quality and
mitigate failure risk.
* Provides domain-specific expertise and overall software systems
leadership and perspective to cross-organization projects, programs,
and activities.
* Responsible for direct customer support and troubleshooting
infrastructure/application issues with our partner vendors
* Drives innovation and integration of new technologies into
projects and activities in the software systems design organization.
* Request and or help with provisioning of hardware/software Lab
based infrastructure (virtual or physical) to emulate customer
environments for deep level diagnostics and analysis of complex
issues.
* Provides guidance and mentoring to less- experienced staff members
and L2 engineers.
Essential Technical Skills and Experience:
* Skilled at data extraction and feature engineering for structured
and unstructured data
* Proven Experience with Linux Operation systems
* Proven Database knowledge (SQL)
* Good working knowledge of networking securities and protocols
Essential Domain Experience / Knowledge:
* Proven Experience with both supervised and unsupervised learning
* Knowledge of Agile based development methodologies advantageous
* Proven Experience with Docker technologies and supporting,
maintaining and developing containerized applications advantageous.
* Proven Experience with Network, VPN and remote Access solutions
* Experience / Knowledge of version control, software provisioning,
configuration management, and delivery of applications using
deployment tools. i.e. GIT, Jenkins, Maven, Ansible. advantageous
* Proven deep level analytical, problem-solving skills and ability
for RCA essential.
* Proven Experience debugging complex issues and supporting large
scale production-based application architectures.
* Responsible for Level 3 tickets and bringing them to resolution
* Escalate appropriate issues to IT Partners, Product Vendors,
Development Teams or Management
* Experience in overall architecture of complex production
application and software systems for products and solutions.
* Excellent written and verbal communication skills; mastery in
English and local language. Ability to effectively communicate product
architectures, design proposals and negotiate options at senior
management levels.
Personal Skills and Attributes:
* Ability to work remotely and be available for on-call rotations.
* Ability to communicate effectively to senior management, peers and
team members
* Ability to work and deliver in global, cross-functional, and
virtual teams
* Demonstrate a strong combination of analytical skills,
intellectual curiosity and reporting acumen
* Consulting experience / customer engagement skills desirable
* Ability to act as a mentor, lead by example and be able to
simplify communication of complex issues.
* Ability to deliver a high standard of customer service, build
strong relationships with customers, partners and stakeholders.
* Constantly looking to self-improve on a day-to-day basis through
experiences, training and certification
* Adapts a continuous learning style
What we can offer you:
Extensive benefits, a competitive salary and participation in the
shared values and purpose that make Hewlett Packard Enterprise one of
the world?s most attractive employers! At HPE, our goal is to provide
equal opportunities, flexible work-life balance, and constantly
evolving career growth.
Position: Senior Support Engineer (ER-Team L3)
At Hewlett Packard Enterprise, we bring together the brightest minds
to create breakthrough technology solutions that advance the way
people live and work. What sets us apart? Our people and our
relentless dedication to helping our customers make their mark on the
world.
We are a team of doers, dreamers and visionaries; inspired by our
purpose and driven by our strategy. We live by our three values:
partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover
what?s next. Every day is a new opportunity to advance and grow
ourselves, our company and the industry. Some people call it an
obsession, we call it a way of life.
WHAT YOU NEED TO KNOW ABOUT THE JOB
At Hewlett Packard Enterprise (HPE), we live by three core values that
drive our business: Partner. Innovate. Act. These values combine to
help us create important work all over the world to advance how people
live and work.
Our new innovative IT services organization is HPE PointNext Services.
We have the expertise to advise, integrate, and accelerate our
customers? outcomes from their digital transformation.
As an L3 Senior Support Engineer within HPE PointNext Services you
will join an industry-leading organization in the delivery of our
Digital Customer Experience to HPE?s global customer base. This is a
class-leading cloud-based portal to provide self-solve and
self-service capabilities to IT professionals working with our
customers.
HPE Pointnext Services R&D employs Scaled Agile Framework (SAFe)
as its software development methodology.
The Solution Maintenance, Automation & Reliability Team (SMART) is
responsible for the development, enhancement and maintenance of the
Continuous Delivery pipeline (CDP) and support of the overall Support
Automation solution. The pipeline includes tools and cloud
infrastructure which is designed to rapidly and flexibly deliver our
solution to production and into the hands of customers.
Our engineers operate effectively across Continuous Delivery Pipeline,
tools, networks, servers, databases plus the support environment and
infrastructure.
* The successful candidate will work as part of the HPE PointNext
Services R&D Engineering Resolution Team (ER).
* Troubleshoots and debugs large scale enterprise applications and
various other software-based tools for Hewlett Packard
Enterprise&#**Apply on the website**;s Pointnext Services R&D
organization. Partners with lower level support teams (L1 and L2),
internal stakeholders, customers and PN TSS R&D development teams
to resolve complex issues.
* This role has a primary focus in areas responsible for maintaining
the, Availability Performance and reliability of our Production
ecosystem.
* The role involves Support Operations type activities but may also
include some scripting.
Qualifications:
* Bachelors or master?s degree in Computer Science, Information
Systems, or equivalent knowledge.
* Typically, **Apply on the website** years? experience.
Responsibilities:
* Member of multiple project teams of other support or software
systems engineers and internal and outsourced development partners
responsible for all stages of design and development of Production
ready complex products and platforms.
* Manages and expands relationships with internal and outsourced
development partners on software systems design and development.
* Reviews and evaluates designs and project activities for
compliance with systems design and development guidelines and
standards; provides tangible feedback to improve product quality and
mitigate failure risk.
* Provides domain-specific expertise and overall software systems
leadership and perspective to cross-organization projects, programs,
and activities.
* Responsible for direct customer support and troubleshooting
infrastructure/application issues with our partner vendors
* Drives innovation and integration of new technologies into
projects and activities in the software systems design organization.
* Request and or help with provisioning of hardware/software Lab
based infrastructure (virtual or physical) to emulate customer
environments for deep level diagnostics and analysis of complex
issues.
* Provides guidance and mentoring to less- experienced staff members
and L2 engineers.
Essential Technical Skills and Experience:
* Skilled at data extraction and feature engineering for structured
and unstructured data
* Proven Experience with Linux Operation systems
* Proven Database knowledge (SQL)
* Good working knowledge of networking securities and protocols
Essential Domain Experience / Knowledge:
* Proven Experience with both supervised and unsupervised learning
* Knowledge of Agile based development methodologies advantageous
* Proven Experience with Docker technologies and supporting,
maintaining and developing containerized applications advantageous.
* Proven Experience with Network, VPN and remote Access solutions
* Experience / Knowledge of version control, software provisioning,
configuration management, and delivery of applications using
deployment tools. i.e. GIT, Jenkins, Maven, Ansible. advantageous
* Proven deep level analytical, problem-solving skills and ability
for RCA essential.
* Proven Experience debugging complex issues and supporting large
scale production-based application architectures.
* Responsible for Level 3 tickets and bringing them to resolution
* Escalate appropriate issues to IT Partners, Product Vendors,
Development Teams or Management
* Experience in overall architecture of complex production
application and software systems for products and solutions.
* Excellent written and verbal communication skills; mastery in
English and local language. Ability to effectively communicate product
architectures, design proposals and negotiate options at senior
management levels.
Personal Skills and Attributes:
* Ability to work remotely and be available for on-call rotations.
* Ability to communicate effectively to senior management, peers and
team members
* Ability to work and deliver in global, cross-functional, and
virtual teams
* Demonstrate a strong combination of analytical skills,
intellectual curiosity and reporting acumen
* Consulting experience / customer engagement skills desirable
* Ability to act as a mentor, lead by example and be able to
simplify communication of complex issues.
* Ability to deliver a high standard of customer service, build
strong relationships with customers, partners and stakeholders.
* Constantly looking to self-improve on a day-to-day basis through
experiences, training and certification
* Adapts a continuous learning style
What we can offer you:
Extensive benefits, a competitive salary and participation in the
shared values and purpose that make Hewlett Packard Enterprise one of
the world?s most attractive employers! At HPE, our goal is to provide
equal opportunities, flexible work-life balance, and constantly
evolving career growth.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
