Job Details: Arabic + French Quality Assurance Specialist


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Arabic + French Quality Assurance Specialist

Position: ?Arabic + French Quality Assurance Specialist in Dublin
We are recruiting bilingual speakers for Quality Assurance - Social
Media project in Dublin.

?Requirements:

Bachelor degree
Minimum of 2 years? experience in a sales or call center environment
with Quality Assurance experience
Excellent interpersonal and communication skills
Fluent in Arabic + French and English
Self-motivated, entrepreneurial, and comfortable dealing with
ambiguity
Ability to work in a fast-paced environment.
Strong attention to detail, ability to identify explicit and implicit
signals, which may translate opportunities for our agents.
Coaching experience is a plus.
Experience in the advertising industry is a plus
Proactively monitors backlog of orders/requests using different tools
& reports, working to avoid escalations

As a Quality Assurance Specialist, you will be responsible for the
following:

Perform audits on recorded and live client interactions and provide
evaluation feedback to call center agents through QMS?
Sensitivity: Internal & Restricted
Conduct regular one on one or group calibration to ensure evaluations
are aligned based on business requirements
Support the business in managing and implementing Quality Management
standards and processes that are aligned with the global standard and
relevant to the local market nuances
Highlight trends and red flags to the business for better improvements
Ensure accurate maintenance of sample calls/chats library in
accordance with local legal requirements
Collaborate with internal and external stakeholders, highlighting QA
trends and insights to the business
Provide a bi-weekly QA dashboard highlighting QA audits completion and
QA trends to all stakeholders

Benefits:

Opportunity to work in a fast-growing company and in a multinational
environment
Opportunity to grow in the organization and build a successful career
path
Access to a variety of benefits
Personal and professional development through a variety of training
programs (hard/soft skills)
Complex salary package

DK Global Recruitment?is a multilingual recruitment agency, based in
Dublin, Ireland. We specialize in finding European language-speaking
jobs for job seekers in many European countries. With years of
experience in the multilingual BPO sector.

Our clients?are highly-reputed companies with constant growth in the
international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

Why choose Recruitment Agency: You are given extra support in
preparing for interviews / You can ask for your application feedback
anytime via email or phone / All our services to job seekers are free
of charge / We also offer bonus scheme to candidates.

Note: Applying to this job advertisement would be considered as GDPR
consent given to DK Global Recruitment. We may share your profile
details directly with the hiring company for the initial screening of
your profile suitability and duplicate check.

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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