* LOOKING AFTER CUSTOMER SUPPORT TEAM FOR SOCIAL MEDIA PLATFORM
YOUR DAILY RESPONSIBILITIES WILL INCLUDE:
* Perform audits on recorded and live client interactions and provide
evaluation feedback to call center agents through QMS
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance with local legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trends and insights to the business
YOUR PROFILE:
* Degree or equivalent practical experience
* Minimum of 2 years experience in contact center (call center or
tele-sales environment) with Quality Assurance and/or coaching
experience
* Excellent interpersonal and communication skills
* BILINGUAL: FLUENT ENGLISH AND ARABIC
* ABILITY TO WORK IN IRELAND FULL TIME (EU PASSPORT, STAMP 4 OR
STAMP 1G)
* Ability to work in a fast paced environment
SALARY AND BENEFITS:
* Opportunity to work in a fast growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
career path
* Relocation assistance
* Access to a variety of benefits
* Complex salary package
LOCATION?
* Location: Dublin 2 (Working from home due to Covid**Apply on the
website** until further notice)
JOB TITLE: ARABIC SPEAKER QUALITY SPECIALIST CUSTOMER SUPPORT
* LOOKING AFTER CUSTOMER SUPPORT TEAM FOR SOCIAL MEDIA PLATFORM
YOUR DAILY RESPONSIBILITIES WILL INCLUDE:
* Perform audits on recorded and live client interactions and provide
evaluation feedback to call center agents through QMS
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance with local legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trends and insights to the business
YOUR PROFILE:
* Degree or equivalent practical experience
* Minimum of 2 years experience in contact center (call center or
tele-sales environment) with Quality Assurance and/or coaching
experience
* Excellent interpersonal and communication skills
* BILINGUAL: FLUENT ENGLISH AND ARABIC
* ABILITY TO WORK IN IRELAND FULL TIME (EU PASSPORT, STAMP 4 OR
STAMP 1G)
* Ability to work in a fast paced environment
SALARY AND BENEFITS:
* Opportunity to work in a fast growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
career path
* Relocation assistance
* Access to a variety of benefits
* Complex salary package
LOCATION?
* Location: Dublin 2 (Working from home due to Covid**Apply on the
website** until further notice)
We need : English (Good)
Type: Permanent
Payment:
Category: Others