Job Details: Customer Service Associate / Fluent German and French speaker


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Customer Service Associate / Fluent German and French speaker
Position: Customer Service Associate / Fluent German and French
speaker

CUSTOMER SERVICE ASSOCIATE (CSA) / FLUENT GERMAN AND FRENCH SPEAKER
LOCATION: DUBLIN, IRELAND Customer Service Associate (CSA) is
responsible for servicing inbound customer enquiries by providing
information, solutions and troubleshooting. Activities include sales
of inbound accounts (inbound communication channels),
entering/tracking invoices and customer and sales data, as well as
providing administrative assistance and support to the Sales team.
Also handling all aspects of sales (price quotations, product and
licensing information, solicitation, negotiation, and problem
resolution).

WHO YOU ARE:
* You are eager to get your foot in the door and embrace the
fast-paced buzz of the media world. Working for a global leader in
digital content supporting successful sales teams excites you and you
thrive in a fast-paced, service-oriented environment where terrific
customer support is critical.
* In this role, you would be responsible for providing service to
inbound customer enquiries that are service-related and delivering
administrative assistance and general support to the sales team. Your
goal is to help our customers, internal and external, work smarter.
You?re an excellent communicator across multiple mediums like
phones, chat, and email, and are focused on solving problems in a
manner that enhances the overall customer relationship.

YOUR NEXT CHALLENGE:
* Receive and process inbound sales queries from clients via the
phone, email and online chat.
* Sell to customers and engage them in discovery activities that
determine customer their needs, suggests relevant products and
services, and gathering relevant customer information.
* Process, track, code and manage invoices and internal reports in a
timely and accurate manner.
* Assist the sales team with other paperwork and administrative
needs to enhance and streamline the workflow within the department.
* Answer phones promptly to ensure customers receive timely service
and attempts to direct the customer to the appropriate sales person to
assist them with sales queries.
* Handle customer requests for service related to password resets,
download issues, technical questions, etc.
* Create research Customer Relationship Management (CRM) tickets.

WHAT YOU&#**APPLY ON THE WEBSITE**;LL NEED:
* Strong interpersonal, organisational and communication skills.
* Relevant customer service experience.
* Strong attention to detail.
* Relevant customer service experience and the ability to build and
maintain relationships via telephone and email.
* Proficient computer literacy (internet, Microsoft Office Suite
including Word, Excel, PowerPoint, Outlook, etc.).
* Strong desire to learn.
* Fluency in written and spoken German, French and English.
PLEASE ALSO FEEL FREE TO JOIN OUR LINKEDIN GROUP IN ORDER TO KEEP UP
TO DATE WITH CURRENT VACANCIES AND STORIES ABOUT LIFE AT GETTY, AND
THE ORGANISATION AS A WHOLE Visit Getty Images at to learn more about
how the company is advancing the unique ??role of still and moving
imagery in communication and business, and enabling creative ideas to
come to life. For company news and announcements, visit our, and for
the stories and inspiration behind our content, visit. Find Getty
Images on , , ?, , and ?, or download thewhere you can explore, save
and share the world&#**Apply on the website**;s best imagery. GETTY
IMAGES IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL
RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO AGE, ANCESTRY,
COLOR, FAMILY OR MEDICAL CARE LEAVE, GENDER IDENTITY OR EXPRESSION,
GENETIC INFORMATION, MARITAL STATUS, MEDICAL CONDITION, NATIONAL
ORIGIN, PHYSICAL OR MENTAL DISABILITY, POLITICAL AFFILIATION,
PROTECTED VETERAN STATUS, RACE, RELIGION, SEX (INCLUDING PREGNANCY),
SEXUAL ORIENTATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY
APPLICABLE LAWS, REGULATIONS AND ORDINANCES. GETTY IMAGES BELIEVES
THAT DIVERSITY IS CRITICAL TO OUR SUCCESS IN MOVING THE WORLD WITH
IMAGES AND IS COMMITTED TO CREATING AN INCLUSIVE, MUTUALLY RESPECTFUL
ENVIRONMENT WHICH CELEBRATES DIVERSITY. WE SEEK TO HIRE ON THE BASIS
OF MERIT, COMPETENCE, PERFORMANCE, AND BUSINESS NEEDS. Position: Customer Service Associate / Fluent German and French
speaker

CUSTOMER SERVICE ASSOCIATE (CSA) / FLUENT GERMAN AND FRENCH SPEAKER
LOCATION: DUBLIN, IRELAND Customer Service Associate (CSA) is
responsible for servicing inbound customer enquiries by providing
information, solutions and troubleshooting. Activities include sales
of inbound accounts (inbound communication channels),
entering/tracking invoices and customer and sales data, as well as
providing administrative assistance and support to the Sales team.
Also handling all aspects of sales (price quotations, product and
licensing information, solicitation, negotiation, and problem
resolution).

WHO YOU ARE:
* You are eager to get your foot in the door and embrace the
fast-paced buzz of the media world. Working for a global leader in
digital content supporting successful sales teams excites you and you
thrive in a fast-paced, service-oriented environment where terrific
customer support is critical.
* In this role, you would be responsible for providing service to
inbound customer enquiries that are service-related and delivering
administrative assistance and general support to the sales team. Your
goal is to help our customers, internal and external, work smarter.
You?re an excellent communicator across multiple mediums like
phones, chat, and email, and are focused on solving problems in a
manner that enhances the overall customer relationship.

YOUR NEXT CHALLENGE:
* Receive and process inbound sales queries from clients via the
phone, email and online chat.
* Sell to customers and engage them in discovery activities that
determine customer their needs, suggests relevant products and
services, and gathering relevant customer information.
* Process, track, code and manage invoices and internal reports in a
timely and accurate manner.
* Assist the sales team with other paperwork and administrative
needs to enhance and streamline the workflow within the department.
* Answer phones promptly to ensure customers receive timely service
and attempts to direct the customer to the appropriate sales person to
assist them with sales queries.
* Handle customer requests for service related to password resets,
download issues, technical questions, etc.
* Create research Customer Relationship Management (CRM) tickets.

WHAT YOU&#**APPLY ON THE WEBSITE**;LL NEED:
* Strong interpersonal, organisational and communication skills.
* Relevant customer service experience.
* Strong attention to detail.
* Relevant customer service experience and the ability to build and
maintain relationships via telephone and email.
* Proficient computer literacy (internet, Microsoft Office Suite
including Word, Excel, PowerPoint, Outlook, etc.).
* Strong desire to learn.
* Fluency in written and spoken German, French and English.
PLEASE ALSO FEEL FREE TO JOIN OUR LINKEDIN GROUP IN ORDER TO KEEP UP
TO DATE WITH CURRENT VACANCIES AND STORIES ABOUT LIFE AT GETTY, AND
THE ORGANISATION AS A WHOLE Visit Getty Images at to learn more about
how the company is advancing the unique ??role of still and moving
imagery in communication and business, and enabling creative ideas to
come to life. For company news and announcements, visit our, and for
the stories and inspiration behind our content, visit. Find Getty
Images on , , ?, , and ?, or download thewhere you can explore, save
and share the world&#**Apply on the website**;s best imagery. GETTY
IMAGES IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL
RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO AGE, ANCESTRY,
COLOR, FAMILY OR MEDICAL CARE LEAVE, GENDER IDENTITY OR EXPRESSION,
GENETIC INFORMATION, MARITAL STATUS, MEDICAL CONDITION, NATIONAL
ORIGIN, PHYSICAL OR MENTAL DISABILITY, POLITICAL AFFILIATION,
PROTECTED VETERAN STATUS, RACE, RELIGION, SEX (INCLUDING PREGNANCY),
SEXUAL ORIENTATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY
APPLICABLE LAWS, REGULATIONS AND ORDINANCES. GETTY IMAGES BELIEVES
THAT DIVERSITY IS CRITICAL TO OUR SUCCESS IN MOVING THE WORLD WITH
IMAGES AND IS COMMITTED TO CREATING AN INCLUSIVE, MUTUALLY RESPECTFUL
ENVIRONMENT WHICH CELEBRATES DIVERSITY. WE SEEK TO HIRE ON THE BASIS
OF MERIT, COMPETENCE, PERFORMANCE, AND BUSINESS NEEDS.

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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