Job Details: Customer Experience Associate-Danish


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Customer Experience Associate-Danish
Position: Customer Experience New Associate-Danish

JOB DESCRIPTION

ROLE: 

 

This is a customer centric role focused on delivering an outstanding
customer experience and driving the results of digital marketing
campaigns made by Small to Medium Business (SMB) customers of a global
Fortune **Apply on the website** company. Success in this position
requires someone keen to work in a fast paced and challenging
environment- someone whom will go above and beyond to exceed customer
expectations. You will be supporting the customers via telephone, live
chat and email so excellent communication skills is a must.

 

RESPONSIBILITIES INCLUDE: 

? Provide multilingual customer support and advice to SMBs based in
Europe, Middle East and Asia through different channels ? live chat,
email and phone

? Responsible for helping SMB customers drive results via their
marketing campaigns through consultation, education, and support and
by demonstrating the value of the clients SMB advertising solutions

? Solve technical issues which are facing customers to ensure the
customer is getting full use of the product

? Give accurate analytics to customers on request

? React quickly and efficiently to complex queries

? Work with business customers to identify their growth / marketing
plans and give advice on how to implement the product to achieve them

? Be an advocate of our organisation and strive to exceed in
customer satisfaction ratings

? Provide product and tool support to improve the overall experience
and drive higher product adoption and spend

? Identify trends and solve problems facing multiple business
customers

? Provide vital product insights and feedback on client products

 

READ MORE OF THE JOB DESCRIPTION

QUALIFICATIONS

SKILLS AND EXPERIENCE: 

? Experience working in a customer centric environment

? Experience working in a fast-paced environment

? Prior experience in working with analytics or billing would be
beneficial

? Minimum of 1 year?s prior work experience in the marketing or
technology sector is desired

? Able to deal with and solve complex queries

? Familiarity with online advertising and social media products

? Fluency in English AND full fluency in Danish language

? Exceptional grammar and the ability to construct emails
efficiently

THE PERSON: 

? Demonstrates speed, agility, critical-thinking, problem-solving
skills and ability to act quickly on given directions

? Has an interest in Marketing / Advertising ? Able to adapt to
continuously evolving SMB needs to help clients grow their business on
the advertising platform

? Professional customer service skills: solutions mind-set, helping
nature, passion for the customer and customer experience

? Resolves customer issues in a timely manner, pro-actively
communicate to clients on progress and pro-actively identify areas
where clients can improve how they use our solutions

? Self-driven with strong attention to detail and the ability to
follow tasks through to conclusion

? Ability to multi-task and work under pressure

? Excellent communication skills: verbal, written, listening skills

PLEASE ALSO NOTE THAT ACCENTURE IS AN EQUAL OPPORTUNITIES EMPLOYER AND
WELCOMES APPLICATIONS FROM ALL SECTIONS OF SOCIETY AND DOES NOT
DISCRIMINATE ON GROUNDS OF RACE, RELIGION OR BELIEF, ETHNIC OR
NATIONAL ORIGIN, DISABILITY, AGE, CITIZENSHIP, MARITAL, DOMESTIC OR
CIVIL PARTNERSHIP STATUS, SEXUAL ORIENTATION, OR GENDER IDENTITY.

ACCENTURE IS A LEADING GLOBAL PROFESSIONAL SERVICES COMPANY, PROVIDING
A BROAD RANGE OF SERVICES AND SOLUTIONS IN STRATEGY, CONSULTING,
DIGITAL, TECHNOLOGY AND OPERATIONS. COMBINING UNMATCHED EXPERIENCE AND
SPECIALIZED SKILLS ACROSS MORE THAN **APPLY ON THE WEBSITE**
INDUSTRIES AND ALL BUSINESS FUNCTIONS?UNDERPINNED BY THE WORLD?S
LARGEST DELIVERY NETWORK?ACCENTURE WORKS AT THE INTERSECTION OF
BUSINESS AND TECHNOLOGY TO HELP CLIENTS IMPROVE THEIR PERFORMANCE AND
CREATE SUSTAINABLE VALUE FOR THEIR STAKEHOLDERS. WITH APPROXIMATELY
**APPLY ON THE WEBSITE**,**APPLY ON THE WEBSITE** PEOPLE SERVING
CLIENTS IN MORE THAN **APPLY ON THE WEBSITE** COUNTRIES, ACCENTURE
DRIVES INNOVATION TO IMPROVE THE WAY THE WORLD WORKS AND LIVES. VISIT
US ATWWW.ACCENTURE.COM.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race,
creed, colour, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status or
any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
Position: Customer Experience New Associate-Danish

JOB DESCRIPTION

ROLE: 

 

This is a customer centric role focused on delivering an outstanding
customer experience and driving the results of digital marketing
campaigns made by Small to Medium Business (SMB) customers of a global
Fortune **Apply on the website** company. Success in this position
requires someone keen to work in a fast paced and challenging
environment- someone whom will go above and beyond to exceed customer
expectations. You will be supporting the customers via telephone, live
chat and email so excellent communication skills is a must.

 

RESPONSIBILITIES INCLUDE: 

? Provide multilingual customer support and advice to SMBs based in
Europe, Middle East and Asia through different channels ? live chat,
email and phone

? Responsible for helping SMB customers drive results via their
marketing campaigns through consultation, education, and support and
by demonstrating the value of the clients SMB advertising solutions

? Solve technical issues which are facing customers to ensure the
customer is getting full use of the product

? Give accurate analytics to customers on request

? React quickly and efficiently to complex queries

? Work with business customers to identify their growth / marketing
plans and give advice on how to implement the product to achieve them

? Be an advocate of our organisation and strive to exceed in
customer satisfaction ratings

? Provide product and tool support to improve the overall experience
and drive higher product adoption and spend

? Identify trends and solve problems facing multiple business
customers

? Provide vital product insights and feedback on client products

 

READ MORE OF THE JOB DESCRIPTION

QUALIFICATIONS

SKILLS AND EXPERIENCE: 

? Experience working in a customer centric environment

? Experience working in a fast-paced environment

? Prior experience in working with analytics or billing would be
beneficial

? Minimum of 1 year?s prior work experience in the marketing or
technology sector is desired

? Able to deal with and solve complex queries

? Familiarity with online advertising and social media products

? Fluency in English AND full fluency in Danish language

? Exceptional grammar and the ability to construct emails
efficiently

THE PERSON: 

? Demonstrates speed, agility, critical-thinking, problem-solving
skills and ability to act quickly on given directions

? Has an interest in Marketing / Advertising ? Able to adapt to
continuously evolving SMB needs to help clients grow their business on
the advertising platform

? Professional customer service skills: solutions mind-set, helping
nature, passion for the customer and customer experience

? Resolves customer issues in a timely manner, pro-actively
communicate to clients on progress and pro-actively identify areas
where clients can improve how they use our solutions

? Self-driven with strong attention to detail and the ability to
follow tasks through to conclusion

? Ability to multi-task and work under pressure

? Excellent communication skills: verbal, written, listening skills

PLEASE ALSO NOTE THAT ACCENTURE IS AN EQUAL OPPORTUNITIES EMPLOYER AND
WELCOMES APPLICATIONS FROM ALL SECTIONS OF SOCIETY AND DOES NOT
DISCRIMINATE ON GROUNDS OF RACE, RELIGION OR BELIEF, ETHNIC OR
NATIONAL ORIGIN, DISABILITY, AGE, CITIZENSHIP, MARITAL, DOMESTIC OR
CIVIL PARTNERSHIP STATUS, SEXUAL ORIENTATION, OR GENDER IDENTITY.

ACCENTURE IS A LEADING GLOBAL PROFESSIONAL SERVICES COMPANY, PROVIDING
A BROAD RANGE OF SERVICES AND SOLUTIONS IN STRATEGY, CONSULTING,
DIGITAL, TECHNOLOGY AND OPERATIONS. COMBINING UNMATCHED EXPERIENCE AND
SPECIALIZED SKILLS ACROSS MORE THAN **APPLY ON THE WEBSITE**
INDUSTRIES AND ALL BUSINESS FUNCTIONS?UNDERPINNED BY THE WORLD?S
LARGEST DELIVERY NETWORK?ACCENTURE WORKS AT THE INTERSECTION OF
BUSINESS AND TECHNOLOGY TO HELP CLIENTS IMPROVE THEIR PERFORMANCE AND
CREATE SUSTAINABLE VALUE FOR THEIR STAKEHOLDERS. WITH APPROXIMATELY
**APPLY ON THE WEBSITE**,**APPLY ON THE WEBSITE** PEOPLE SERVING
CLIENTS IN MORE THAN **APPLY ON THE WEBSITE** COUNTRIES, ACCENTURE
DRIVES INNOVATION TO IMPROVE THE WAY THE WORLD WORKS AND LIVES. VISIT
US ATWWW.ACCENTURE.COM.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race,
creed, colour, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status or
any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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