Position: ?Inside Sales (French) - Roscrea
Herdwatch is the market-leading software-as-a-service (SaaS) farm
management app & platform in Ireland and the UK, used on over **Apply
on the website**,**Apply on the website** farms. To support our
ambitious strategic growth plans and take advantage of substantial new
commercial opportunities available to us as the leading on-farm
software provider in the Agtech sector, we are looking for a Member
Experience Specialist with multilingual skills (Fluent English and
French) to join our team.
Location: Roscrea, Co. Tipperary
Sector - Agricultural Technology, Customer Service, Sales, B2C, SaaS,
French Market
Contract Type - Permanent Full Time
Key responsibilities:
You will be responsible for selling our Herdwatch app to our farmer
sales leads, upselling them to the best product plan that suits their
needs and delivering a "best in class" experience to our members,
delivering the happiness we promise.
Your key responsibilities will include:
* Proactively call our farmer sales leads to upsell them our Herdwatch
App and member paid plans, ensuring a high sales conversion rate of
leads to paid members (assisted sales)
* Provide a timely response to sales renewals, supporting members with
their renewal payments processing and exceptions handling, ensuring a
high sales renewal conversion rate (assisted renewals)
* Proactively provide outbound and inbound assistance to our members
during the critical on-boarding phase, ensuring high levels of user
engagement, member experience success and happiness
* Ensure that each interaction with a member maximises the value of
the product, drives app usage, delivering on the product and brand
promise. This is a critical responsibility to ensure engaged member
experience, sales-conversion and retention/renewal rates.
* From time to time, to deliver best in class member support, taking
ownership and resolving customer support queries in a friendly,
professional and efficient manner via phone, email, online chat or any
other means of communication as may be required.
* Achieve monthly, quarterly and annual sales targets across various
sales touchpoints, e.g. assisted sales, on-boarding process and
renewal sales
* Work with your team and manager to support an inspiring environment
culture where the member experience is at the heart of everything we
do.
* Work with key stakeholders within the company to constantly improve
the end-to-end member experience - for example by listening, learning
and championing member app feature requests or highlighting insights
into recurring support issues, member pain-points and root-causes with
relevant team members and colleagues.
* Assist with preparation for major shows and attend events in Ireland
and abroad to educate future and current members about our Herdwatch
App, our product and feature roadmap and grow our customer base.
Candidate Requirements:
* Person with fluent spoken and written English and French
* Person with previous experience working in a sales driven
environment in Ireland, the UK or France; possessing strong sales
skills to up-sell leads and renewals
* Person with experience from a farming background has an advantage,
that said full product training will be provided to successful
candidate
* Is a people person with excellent interpersonal and professional
communication skills
* Person who is open, good listener and is keen to learn new things
* A proactive organised person with excellent time management skills
and can work as part of a team and on their own initiative
* Strong attention to detail and can deliver a &#**Apply on the
website**;best-in-class&#**Apply on the website**; sales and support
customer experience
* Has strong systems knowledge and is adept in using multiple systems
and following processes.
To Apply
Are you the one we&#**Apply on the website**;re looking for? Apply now
by clicking the apply button.
All applications through FRS are **Apply on the website**%
confidential.
N.B. Any direct canvassing will lead to elimination from process - All
Applications through Gerry at FRS Recruitment
Salary: Salary and Commission Package
Application Email: (Please contact us using the "Apply for this Job
Posting" box below)
We need : English (Good)
Type: Permanent
Payment:
Category: Others
