CONTENT REVIEW ASSOCIATE ( LEGALSUPPORT)
OVERALL PURPOSE OF JOB
The team is looking for an intelligent,resourceful, detail-oriented
candidate for a legal process support role. Theperson will be
responsible for reviewing content on the internet to make sureit does
not violate client policies or legal regulations.
RESPONSIBILITIES:
?Processand review content that has been flagged for review of
potentially sensitivecontent
?Processand analyze complex legal removal requests efficiently and
accurately forinternational complaints according to client guidelines
and procedures
?Validate,investigate and respond to inquiries of an urgent or
sensitive nature withinestablished guidelines. This includes
coordinating with client subject matterexperts to respond to or
support in the response to inquiries and/orescalations which may
include but not limited to external third parties, Clientor Accenture.
?Complywith all client published policies and procedures and any
legal and regulatoryrequirements that the company is obliged to adhere
to
?Assignedand accountable for workable solutions and processes within
specific area ofresponsibility.
?Demonstratesspeed, agility, critical-thinking, and problem-solving
skills in their work andan ability to ramp up quickly
?Receivefeedback and apply learnings quickly in a changing
environment.
?Escalatesissues and questionable removals to Operations Manager or
client Point ofContact as appropriate
?Addressesmost non-routine issues
?Ensuresall work is performed in accordance with SLAs and metrics.
?Responsiblefor activities assigned by the Operations Manager
REQUIREMENTS
BASIC QUALIFICATIONS:
?Minimum**Apply on the website**years customer service experience
ina professional work environment
?Consistenthigh quality performance at or above target
?Fluentin English and one of the foreign language
PREFERRED QUALIFICATIONS:
?Previouslegal experience/studies or experience with legal processes
?Previouscontent review experience
?Goodknowledge of social media, associated technologies and online
trends
PROFESSIONAL SKILLREQUIREMENTS:
?Results& detail oriented
?Strongwritten and verbal communication skills
?Exceptionalinterpersonal skills and a commitment to professionalism
?Cancritically assess content strictly against client guidelines
Accenture is anequal opportunities employer and welcomes applications
from all sections ofsociety and does not discriminate on grounds of
race, religion or belief,ethnic or national origin, disability, age
citizenship, marital, domestic orcivil partnership status, sexual
orientation or gender identity
READ MORE OF THE JOB DESCRIPTION
QUALIFICATIONS
Russian
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race,
creed, colour, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status or
any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
APPLY NOW Register for Job Alerts To apply from a mobile device, your
CV must be in the cloud. Not Ready? Send this job to an email
addressTo apply from a tablet device, your CV must be in the cloud.
Not Ready? Send this job to an email addressJOB DESCRIPTION
CONTENT REVIEW ASSOCIATE ( LEGALSUPPORT)
OVERALL PURPOSE OF JOB
The team is looking for an intelligent,resourceful, detail-oriented
candidate for a legal process support role. Theperson will be
responsible for reviewing content on the internet to make sureit does
not violate client policies or legal regulations.
RESPONSIBILITIES:
?Processand review content that has been flagged for review of
potentially sensitivecontent
?Processand analyze complex legal removal requests efficiently and
accurately forinternational complaints according to client guidelines
and procedures
?Validate,investigate and respond to inquiries of an urgent or
sensitive nature withinestablished guidelines. This includes
coordinating with client subject matterexperts to respond to or
support in the response to inquiries and/orescalations which may
include but not limited to external third parties, Clientor Accenture.
?Complywith all client published policies and procedures and any
legal and regulatoryrequirements that the company is obliged to adhere
to
?Assignedand accountable for workable solutions and processes within
specific area ofresponsibility.
?Demonstratesspeed, agility, critical-thinking, and problem-solving
skills in their work andan ability to ramp up quickly
?Receivefeedback and apply learnings quickly in a changing
environment.
?Escalatesissues and questionable removals to Operations Manager or
client Point ofContact as appropriate
?Addressesmost non-routine issues
?Ensuresall work is performed in accordance with SLAs and metrics.
?Responsiblefor activities assigned by the Operations Manager
REQUIREMENTS
BASIC QUALIFICATIONS:
?Minimum**Apply on the website**years customer service experience
ina professional work environment
?Consistenthigh quality performance at or above target
?Fluentin English and one of the foreign language
PREFERRED QUALIFICATIONS:
?Previouslegal experience/studies or experience with legal processes
?Previouscontent review experience
?Goodknowledge of social media, associated technologies and online
trends
PROFESSIONAL SKILLREQUIREMENTS:
?Results& detail oriented
?Strongwritten and verbal communication skills
?Exceptionalinterpersonal skills and a commitment to professionalism
?Cancritically assess content strictly against client guidelines
Accenture is anequal opportunities employer and welcomes applications
from all sections ofsociety and does not discriminate on grounds of
race, religion or belief,ethnic or national origin, disability, age
citizenship, marital, domestic orcivil partnership status, sexual
orientation or gender identity
READ MORE OF THE JOB DESCRIPTION
QUALIFICATIONS
Russian
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race,
creed, colour, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status or
any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
APPLY NOW Register for Job Alerts To apply from a mobile device, your
CV must be in the cloud. Not Ready? Send this job to an email
addressTo apply from a tablet device, your CV must be in the cloud.
Not Ready? Send this job to an email address
We need : English (Good)
Type: Permanent
Payment:
Category: Others
