Job Details: German Credit Collections Specialist


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
German Credit Collections Specialist
JOB DESCRIPTION
Fueled by a fundamental belief that having access to financial
services creates opportunity, PayPal (NASDAQ: PYPL) is committed to
democratizing financial services and empowering people and businesses
to join and thrive in the global economy. Our open digital payments
platform gives PayPal?s **Apply on the website** million active
account holders the confidence to connect and transact in new and
powerful ways, whether they are online, on a mobile device, in an app,
or in person. Through a combination of technological innovation and
strategic partnerships, PayPal creates better ways to manage and move
money, and offers choice and flexibility when sending payments, paying
or getting paid. Available in more than **Apply on the website**
markets around the world, the PayPal platform, including Braintree,
Venmo and Xoom enables consumers and merchants to receive money in
more than **Apply on the website** currencies, withdraw funds in
**Apply on the website** currencies and hold balances in their PayPal
accounts in **Apply on the website** currencies.

Our Credit Collections team provides exceptional customer support,
guidance and program knowledge through high quality, positive
interactions with every customer to obtain the best possible result.
As an Agent within Credit Collections, you will perform a range of
collection duties including monitoring the status of aging accounts
and obtaining payment on delinquent accounts, while building and
maintaining a professional interaction with customers at all times by
phone (and email/SMS). An Agent within Credit Collections exhibits
strong communication skills, excels at customer interaction, exhibits
creativity and skill in delivering practical solutions, and thrives in
a collaborative team environment.

FLUENT GERMAN & ENGLISH ARE REQUIRED FOR THIS ROLE.

CORE DUTIES
* Contact customers via automated dialler system and email/SMS
transmission in an effort to identify payment options on past due
accounts to bring account in positive standing as well as construct
individually tailored solutions for all facets of the customer?s
repayment management through the use of education and debt repayment
plans (**Apply on the website**%)
* Research and resolve inquiries verbally, in writing, and online
(**Apply on the website**%)

COMPETENCIES
* Customer Focus
* Listening
* Problem Solving
* Functional / Technical Skills
* Drive for results
* Composure

KNOWLEDGE & PROFICIENCIES
* Strong verbal (phone) communication skills utilizing active
listening and clearly speaking to customer
* Strong written (email & SMS) communication utilizing proper
grammar and punctuation
* Ability to work independently while making sound business
decisions on case information.
* Well-developed sense of urgency and follow through
* Ability to learn and adapt to new software technologies
* Strong working knowledge of external systems, PC based internet
and software applications (The Internet, Microsoft Office - Outlook,
Word, Excel).

EXPERIENCE
* 2 years of experience working in a fast-paced customer-facing
environment (Collections experience desired).

We&#**Apply on the website**;re a purpose-driven company whose beliefs
are the foundation for how we conduct business every day. We hold
ourselves to our One Team Behaviors which demand that we hold the
highest ethical standards, to empower an open and diverse workplace,
and strive to treat everyone who is touched by our business with
dignity and respect. Our employees challenge the status quo, ask
questions, and find solutions. We want to break down barriers to
financial empowerment. Join us as we change the way the world defines
financial freedom.

JOB DESCRIPTION
Fueled by a fundamental belief that having access to financial
services creates opportunity, PayPal (NASDAQ: PYPL) is committed to
democratizing financial services and empowering people and businesses
to join and thrive in the global economy. Our open digital payments
platform gives PayPal?s **Apply on the website** million active
account holders the confidence to connect and transact in new and
powerful ways, whether they are online, on a mobile device, in an app,
or in person. Through a combination of technological innovation and
strategic partnerships, PayPal creates better ways to manage and move
money, and offers choice and flexibility when sending payments, paying
or getting paid. Available in more than **Apply on the website**
markets around the world, the PayPal platform, including Braintree,
Venmo and Xoom enables consumers and merchants to receive money in
more than **Apply on the website** currencies, withdraw funds in
**Apply on the website** currencies and hold balances in their PayPal
accounts in **Apply on the website** currencies.

Our Credit Collections team provides exceptional customer support,
guidance and program knowledge through high quality, positive
interactions with every customer to obtain the best possible result.
As an Agent within Credit Collections, you will perform a range of
collection duties including monitoring the status of aging accounts
and obtaining payment on delinquent accounts, while building and
maintaining a professional interaction with customers at all times by
phone (and email/SMS). An Agent within Credit Collections exhibits
strong communication skills, excels at customer interaction, exhibits
creativity and skill in delivering practical solutions, and thrives in
a collaborative team environment.

FLUENT GERMAN & ENGLISH ARE REQUIRED FOR THIS ROLE.

CORE DUTIES
* Contact customers via automated dialler system and email/SMS
transmission in an effort to identify payment options on past due
accounts to bring account in positive standing as well as construct
individually tailored solutions for all facets of the customer?s
repayment management through the use of education and debt repayment
plans (**Apply on the website**%)
* Research and resolve inquiries verbally, in writing, and online
(**Apply on the website**%)

COMPETENCIES
* Customer Focus
* Listening
* Problem Solving
* Functional / Technical Skills
* Drive for results
* Composure

KNOWLEDGE & PROFICIENCIES
* Strong verbal (phone) communication skills utilizing active
listening and clearly speaking to customer
* Strong written (email & SMS) communication utilizing proper
grammar and punctuation
* Ability to work independently while making sound business
decisions on case information.
* Well-developed sense of urgency and follow through
* Ability to learn and adapt to new software technologies
* Strong working knowledge of external systems, PC based internet
and software applications (The Internet, Microsoft Office - Outlook,
Word, Excel).

EXPERIENCE
* 2 years of experience working in a fast-paced customer-facing
environment (Collections experience desired).

We&#**Apply on the website**;re a purpose-driven company whose beliefs
are the foundation for how we conduct business every day. We hold
ourselves to our One Team Behaviors which demand that we hold the
highest ethical standards, to empower an open and diverse workplace,
and strive to treat everyone who is touched by our business with
dignity and respect. Our employees challenge the status quo, ask
questions, and find solutions. We want to break down barriers to
financial empowerment. Join us as we change the way the world defines
financial freedom.



We need : English (Good)

Type: Permanent
Payment:
Category: Others

Apply for this Job Offer
Name: (*) 
Email: (*) 
Phone: (*) 
Please Provide a Cover in the English Language.
CV: (*) 
Are you human ?
Share on your Facebook Page: