can take the initiative to grow and to actively strengthen our global
leadership position. By truly caring about people - both its **Apply
on the website** million private and corporate customers and its
**Apply on the website**,**Apply on the website** employees - Allianz
fosters a culture where its employees are empowered to collaborate,
perform, push the boundaries and challenge the industry.
Allianz Partners (AWP) provides diverse expertise in automotive,
international health & life, travel insurance, assistance and direct
sales and is at the forefront of the Allianz B2B2C offering. United
under one brand, Allianz Global Assistance, Allianz Global Automotive
and Allianz Worldwide Care are specialist areas combining forces to
push boundaries and create tomorrow`s solutions to deliver an enhanced
experience to our clients. Our **Apply on the website**,**Apply on the
website** employees are based across **Apply on the website**
countries and combine **Apply on the website** different languages and
**Apply on the website** nationalities, reflecting the truly diverse
nature of Allianz Worldwide Partners. Our DNA is unique: we dare and
care, anytime, anywhere. If this sounds like you, come and join us.
Allianz Care are the international health experts at Allianz Partners.
Our focus is on addressing the health and wellbeing protection needs
of clients worldwide, through the delivery of straightforward,
innovative solutions that make each client feel understood, confident
and valued. The dedicated multicultural teams who deliver this service
and support have a clear culture of making a positive difference to
clients in every interaction, by taking a personal and solution
oriented approach.
Allianz Care offers health, life and disability insurance as well as a
wide range of health and protection services to employers and
insurance partners worldwide.
Role Overview:
Reporting to the Manager - Operations Transformation, this role will
be pivotal in delivering a number of key strategic projects, with
primary focus on optimising staff distribution based on business
requirements whilst ensuring capability to meet KPIs.
MAIN RESPONSIBILITIES:
DRIVE FORECASTING MODELS AND ANALYTICS TO SUPPORT THE BUSINESS
FUNCTIONS IN ENSURING ADEQUATE RESOURCES ARE IN PLACE TO MEET DEMAND
COLLABORATE WITH THE WIDER BUSINESS TO ASSESS THE IMPACT OF NEW
INITIATIVES ON RESOURCE AVAILABILITY AND DEMAND BE ACCOUNTABLE FOR
MONTHLY PLANNING EXERCISES TO PROACTIVELY COMMUNICATE WITH SENIOR
MANAGEMENT ON FUTURE SCHEDULING, AND ALSO COMMUNICATING CLEARLY
PERFORMANCE IN PREVIOUS PERIODS WITH KPIS OVERSEE THE PREPARATION OF
FORECASTS, CAPACITY PLANS AND SCHEDULES FOR BACK-OFFICE AND
FRONT-OFFICE TEAMS ENSURING IT MEETS THE REQUIREMENTS OF EACH
DEPARTMENT AND ENABLES DELIVERY OF KPIS COORDINATE YEARLY, MONTHLY AND
AD-HOC HEADCOUNT ALIGNMENT EXERCISES WITH OPERATIONS, HUMAN RESOURCES
AND FINANCE TO ENSURE FULL ALIGNMENT ACROSS THE BUSINESS LEAD AND
DEVELOP TEAM OF DIRECT REPORTS TO PROVIDE HIGH-QUALITY INPUTS TO THE
ORGANIZATION AND CONSISTENTLY DELIVER HIGH PERFORMANCE BE ACCOUNTABLE
AND TAKE OWNERSHIP FOR DELIVERABLES WITHIN THE OVERALL PROGRAMME, AND
HAVE THE ABILITY TO PREPARE STRONG RECOMMENDATION AND PROPOSAL PAPERS
FOR SENIOR MANAGEMENT BE ABLE TO EFFECTIVELY AND EFFICIENTLY
COMMUNICATE WITH AND LEAD CROSS-FUNCTIONAL TEAMS TOWARDS DELIVERY
DEVELOP REPORTING FOR USE BY SENIOR MANAGEMENT WHICH HIGHLIGHTS
ACHIEVEMENT, DELIVERABLES, AND ISSUES, FOSTERING STRONG WORKING
RELATIONSHIP WITH BUSINESS SPONSORS, KEY STAKEHOLDERS, DEVELOPMENT,
BUSINESS ANALYSIS & TESTING TEAMS
EXPERIENCE REQUIRED:
5 YEARS` EXPERIENCE IN A WORKFORCE MANAGEMENT ROLE IN A FAST PACED
CLIENT-DRIVEN ENVIRONMENT DEMONSTRABLE ABILITY TO LEAD AND DEVELOP
TEAMS DEMONSTRABLE ABILITY TO GATHER, INTERPRET AND EVALUATE
REQUIREMENTS AND TRANSLATE THEM INTO OPERATIONAL REQUIREMENTS TRACK
RECORD OF PROJECT DELIVERY, DEMONSTRATING OWNERSHIP FOR KEY PROJECTS
PROFICIENCY IN MICROSOFT (WORD, EXCEL, POWERPOINT) FLUENCY IN WRITTEN
AND SPOKEN ENGLISH FLUENCY IN ANOTHER LANGUAGE WOULD BE AN ADVANTAGE
EXPERIENCE WITHIN THE INSURANCE/FINANCIAL SERVICES INDUSTRY DESIRABLE.
BEHAVIOURS REQUIRED:
CUSTOMER FOCUSED, WITH STRONG COMMERCIAL ACUMEN RESULTS DRIVEN AND
SOLUTION ORIENTED HIGH ATTENTION TO DETAIL & ACCURACY, WITH FOCUS ON
HIGH QUALITY OUTPUTS STRONG COMMUNICATION (VERBAL & WRITTEN) &
INTERPERSONAL SKILLS, INCLUDING THE ABILITY TO INTERACT PROFESSIONALLY
WITH A DIVERSE GROUP OF PEOPLE, INCLUDING INTERNAL AND EXTERNAL
SUBJECT MATTER EXPERTS, MANAGERS, SENIOR EXECUTIVES. STRENGTHS IN THE
FOLLOWING AREAS: ANALYTICAL SKILLS, PROBLEM SOLVING SKILLS,
ORGANISATION AND PLANNING SKILLS, TIME MANAGEMENT SKILLS. WORKS
EFFECTIVELY ON OWN INITIATIVE MAINTAINS A POSITIVE ATTITUDE IN THE
FACE OF ADVERSITY AND COMPETING PRIORITIES COMFORTABLE CHALLENGING THE
IDEAS OF OTHERS, INCLUDING: SUBJECT MATTER EXPERTS, MANAGERS, SENIOR
EXECUTIVES.
THE SUCCESSFUL CANDIDATE WILL HAVE THE OPPORTUNITY TO WORK IN GROWING
MULTICULTURAL COMPANY COMMITTED TO EMPOWERING ITS EMPLOYEES AND
FURTHERING THEIR DEVELOPMENT. A COMPETITIVE REMUNERATION AND BENEFITS
PACKAGE IS OFFERED, INCLUDING HEALTHCARE, PENSION, LIFE & DISABILITY,
TRAVEL SUBSIDY, DISCOUNTS ON HOME AND CAR INSURANCE, SPORTS & SOCIAL
CLUB AND SUPPORT FOR PROFESSIONAL STUDIES
ALLIANZ CARE IS AN EQUAL OPPORTUNITIES EMPLOYER
#IJ
Allianz is the home for those who dare - a supportive place where you
can take the initiative to grow and to actively strengthen our global
leadership position. By truly caring about people - both its **Apply
on the website** million private and corporate customers and its
**Apply on the website**,**Apply on the website** employees - Allianz
fosters a culture where its employees are empowered to collaborate,
perform, push the boundaries and challenge the industry.
Allianz Partners (AWP) provides diverse expertise in automotive,
international health & life, travel insurance, assistance and direct
sales and is at the forefront of the Allianz B2B2C offering. United
under one brand, Allianz Global Assistance, Allianz Global Automotive
and Allianz Worldwide Care are specialist areas combining forces to
push boundaries and create tomorrow`s solutions to deliver an enhanced
experience to our clients. Our **Apply on the website**,**Apply on the
website** employees are based across **Apply on the website**
countries and combine **Apply on the website** different languages and
**Apply on the website** nationalities, reflecting the truly diverse
nature of Allianz Worldwide Partners. Our DNA is unique: we dare and
care, anytime, anywhere. If this sounds like you, come and join us.
Allianz Care are the international health experts at Allianz Partners.
Our focus is on addressing the health and wellbeing protection needs
of clients worldwide, through the delivery of straightforward,
innovative solutions that make each client feel understood, confident
and valued. The dedicated multicultural teams who deliver this service
and support have a clear culture of making a positive difference to
clients in every interaction, by taking a personal and solution
oriented approach.
Allianz Care offers health, life and disability insurance as well as a
wide range of health and protection services to employers and
insurance partners worldwide.
Role Overview:
Reporting to the Manager - Operations Transformation, this role will
be pivotal in delivering a number of key strategic projects, with
primary focus on optimising staff distribution based on business
requirements whilst ensuring capability to meet KPIs.
MAIN RESPONSIBILITIES:
DRIVE FORECASTING MODELS AND ANALYTICS TO SUPPORT THE BUSINESS
FUNCTIONS IN ENSURING ADEQUATE RESOURCES ARE IN PLACE TO MEET DEMAND
COLLABORATE WITH THE WIDER BUSINESS TO ASSESS THE IMPACT OF NEW
INITIATIVES ON RESOURCE AVAILABILITY AND DEMAND BE ACCOUNTABLE FOR
MONTHLY PLANNING EXERCISES TO PROACTIVELY COMMUNICATE WITH SENIOR
MANAGEMENT ON FUTURE SCHEDULING, AND ALSO COMMUNICATING CLEARLY
PERFORMANCE IN PREVIOUS PERIODS WITH KPIS OVERSEE THE PREPARATION OF
FORECASTS, CAPACITY PLANS AND SCHEDULES FOR BACK-OFFICE AND
FRONT-OFFICE TEAMS ENSURING IT MEETS THE REQUIREMENTS OF EACH
DEPARTMENT AND ENABLES DELIVERY OF KPIS COORDINATE YEARLY, MONTHLY AND
AD-HOC HEADCOUNT ALIGNMENT EXERCISES WITH OPERATIONS, HUMAN RESOURCES
AND FINANCE TO ENSURE FULL ALIGNMENT ACROSS THE BUSINESS LEAD AND
DEVELOP TEAM OF DIRECT REPORTS TO PROVIDE HIGH-QUALITY INPUTS TO THE
ORGANIZATION AND CONSISTENTLY DELIVER HIGH PERFORMANCE BE ACCOUNTABLE
AND TAKE OWNERSHIP FOR DELIVERABLES WITHIN THE OVERALL PROGRAMME, AND
HAVE THE ABILITY TO PREPARE STRONG RECOMMENDATION AND PROPOSAL PAPERS
FOR SENIOR MANAGEMENT BE ABLE TO EFFECTIVELY AND EFFICIENTLY
COMMUNICATE WITH AND LEAD CROSS-FUNCTIONAL TEAMS TOWARDS DELIVERY
DEVELOP REPORTING FOR USE BY SENIOR MANAGEMENT WHICH HIGHLIGHTS
ACHIEVEMENT, DELIVERABLES, AND ISSUES, FOSTERING STRONG WORKING
RELATIONSHIP WITH BUSINESS SPONSORS, KEY STAKEHOLDERS, DEVELOPMENT,
BUSINESS ANALYSIS & TESTING TEAMS
EXPERIENCE REQUIRED:
5 YEARS` EXPERIENCE IN A WORKFORCE MANAGEMENT ROLE IN A FAST PACED
CLIENT-DRIVEN ENVIRONMENT DEMONSTRABLE ABILITY TO LEAD AND DEVELOP
TEAMS DEMONSTRABLE ABILITY TO GATHER, INTERPRET AND EVALUATE
REQUIREMENTS AND TRANSLATE THEM INTO OPERATIONAL REQUIREMENTS TRACK
RECORD OF PROJECT DELIVERY, DEMONSTRATING OWNERSHIP FOR KEY PROJECTS
PROFICIENCY IN MICROSOFT (WORD, EXCEL, POWERPOINT) FLUENCY IN WRITTEN
AND SPOKEN ENGLISH FLUENCY IN ANOTHER LANGUAGE WOULD BE AN ADVANTAGE
EXPERIENCE WITHIN THE INSURANCE/FINANCIAL SERVICES INDUSTRY DESIRABLE.
BEHAVIOURS REQUIRED:
CUSTOMER FOCUSED, WITH STRONG COMMERCIAL ACUMEN RESULTS DRIVEN AND
SOLUTION ORIENTED HIGH ATTENTION TO DETAIL & ACCURACY, WITH FOCUS ON
HIGH QUALITY OUTPUTS STRONG COMMUNICATION (VERBAL & WRITTEN) &
INTERPERSONAL SKILLS, INCLUDING THE ABILITY TO INTERACT PROFESSIONALLY
WITH A DIVERSE GROUP OF PEOPLE, INCLUDING INTERNAL AND EXTERNAL
SUBJECT MATTER EXPERTS, MANAGERS, SENIOR EXECUTIVES. STRENGTHS IN THE
FOLLOWING AREAS: ANALYTICAL SKILLS, PROBLEM SOLVING SKILLS,
ORGANISATION AND PLANNING SKILLS, TIME MANAGEMENT SKILLS. WORKS
EFFECTIVELY ON OWN INITIATIVE MAINTAINS A POSITIVE ATTITUDE IN THE
FACE OF ADVERSITY AND COMPETING PRIORITIES COMFORTABLE CHALLENGING THE
IDEAS OF OTHERS, INCLUDING: SUBJECT MATTER EXPERTS, MANAGERS, SENIOR
EXECUTIVES.
THE SUCCESSFUL CANDIDATE WILL HAVE THE OPPORTUNITY TO WORK IN GROWING
MULTICULTURAL COMPANY COMMITTED TO EMPOWERING ITS EMPLOYEES AND
FURTHERING THEIR DEVELOPMENT. A COMPETITIVE REMUNERATION AND BENEFITS
PACKAGE IS OFFERED, INCLUDING HEALTHCARE, PENSION, LIFE & DISABILITY,
TRAVEL SUBSIDY, DISCOUNTS ON HOME AND CAR INSURANCE, SPORTS & SOCIAL
CLUB AND SUPPORT FOR PROFESSIONAL STUDIES
ALLIANZ CARE IS AN EQUAL OPPORTUNITIES EMPLOYER
#IJ
We need : English (Good)
Type: Permanent
Payment:
Category: Others
