Job Description
Role
This is a customer centric role focused on delivering an outstanding
customer experience and driving the results of digital marketing
campaigns made by Small to Medium Business (SMB) customers of a global
Fortune **Apply on the website** company Success in this position
requires someone keen to work in a fast paced and challenging
environment- someone whom will go above and beyond to exceed customer
expectations You will be supporting the customers via telephone live
chat and email so excellent communication skills is a must
Responsibilities include
? Provide multilingual customer support and advice to SMBs based in
Europe Middle East and Asia through different channels - live chat
email and phone? Responsible for helping SMB customers drive results
via their marketing campaigns through consultation education and
support and by demonstrating the value of the clients SMB advertising
solutions? Solve technical issues which are facing customers to
ensure the customer is getting full use of the product? Give
accurate analytics to customers on request? React quickly and
efficiently to complex queries? Work with business customers to
identify their growth marketing plans and give advice on how to
implement the product to achieve them? Be an advocate of our
organisation and strive to exceed in customer satisfaction ratings?
Provide product and tool support to improve the overall experience and
drive higher product adoption and spend? Identify trends and solve
problems facing multiple business customers? Provide vital product
insights and feedback on client products
Qualifications
Skills and Experience ? Experience working in a customer centric
environment? Experience working in a fast-paced environment? Prior
experience in working with analytics or billing would be beneficial?
Minimum of 1 year&#**Apply on the website**;s prior work experience in
the marketing or technology sector is desired? Able to deal with and
solve complex queries? Familiarity with online advertising and
social media products? Fluency in English AND full fluency in Dutch
language? Exceptional grammar and the ability to construct emails
efficiently
The Person ? Demonstrates speed agility critical-thinking
problem-solving skills and ability to act quickly on given
directions? Has an interest in Marketing Advertising ? Able to
adapt to continuously evolving SMB needs to help clients grow their
business on the advertising platform? Professional customer service
skills solutions mind-set helping nature passion for the customer and
customer experience? Resolves customer issues in a timely manner
pro-actively communicate to clients on progress and pro-actively
identify areas where clients can improve how they use our solutions?
Self-driven with strong attention to detail and the ability to follow
tasks through to conclusion? Ability to multi-task and work under
pressure? Excellent communication skills verbal written listening
skills
Please also note that Accenture is an equal opportunities employer and
welcomes applications from all sections of society and does not
discriminate on grounds of race religion or belief ethnic or national
origin disability age citizenship marital domestic or civil
partnership status sexual orientation or gender identity Accenture is
a leading global professional services company providing a broad range
of services and solutions in strategy consulting digital technology
and operations Combining unmatched experience and specialized skills
across more than **Apply on the website** industries and all business
functions-underpinned by the world&#**Apply on the website**;s largest
delivery network-Accenture works at the intersection of business and
technology to help clients improve their performance and create
sustainable value for their stakeholders With approximately people
serving clients in more than **Apply on the website** countries
Accenture drives innovation to improve the way the world works and
lives Visit us atwww accenture com Position: Customer Experience New Associate -Dutch
Job Description
Role
This is a customer centric role focused on delivering an outstanding
customer experience and driving the results of digital marketing
campaigns made by Small to Medium Business (SMB) customers of a global
Fortune **Apply on the website** company Success in this position
requires someone keen to work in a fast paced and challenging
environment- someone whom will go above and beyond to exceed customer
expectations You will be supporting the customers via telephone live
chat and email so excellent communication skills is a must
Responsibilities include
? Provide multilingual customer support and advice to SMBs based in
Europe Middle East and Asia through different channels - live chat
email and phone? Responsible for helping SMB customers drive results
via their marketing campaigns through consultation education and
support and by demonstrating the value of the clients SMB advertising
solutions? Solve technical issues which are facing customers to
ensure the customer is getting full use of the product? Give
accurate analytics to customers on request? React quickly and
efficiently to complex queries? Work with business customers to
identify their growth marketing plans and give advice on how to
implement the product to achieve them? Be an advocate of our
organisation and strive to exceed in customer satisfaction ratings?
Provide product and tool support to improve the overall experience and
drive higher product adoption and spend? Identify trends and solve
problems facing multiple business customers? Provide vital product
insights and feedback on client products
Qualifications
Skills and Experience ? Experience working in a customer centric
environment? Experience working in a fast-paced environment? Prior
experience in working with analytics or billing would be beneficial?
Minimum of 1 year&#**Apply on the website**;s prior work experience in
the marketing or technology sector is desired? Able to deal with and
solve complex queries? Familiarity with online advertising and
social media products? Fluency in English AND full fluency in Dutch
language? Exceptional grammar and the ability to construct emails
efficiently
The Person ? Demonstrates speed agility critical-thinking
problem-solving skills and ability to act quickly on given
directions? Has an interest in Marketing Advertising ? Able to
adapt to continuously evolving SMB needs to help clients grow their
business on the advertising platform? Professional customer service
skills solutions mind-set helping nature passion for the customer and
customer experience? Resolves customer issues in a timely manner
pro-actively communicate to clients on progress and pro-actively
identify areas where clients can improve how they use our solutions?
Self-driven with strong attention to detail and the ability to follow
tasks through to conclusion? Ability to multi-task and work under
pressure? Excellent communication skills verbal written listening
skills
Please also note that Accenture is an equal opportunities employer and
welcomes applications from all sections of society and does not
discriminate on grounds of race religion or belief ethnic or national
origin disability age citizenship marital domestic or civil
partnership status sexual orientation or gender identity Accenture is
a leading global professional services company providing a broad range
of services and solutions in strategy consulting digital technology
and operations Combining unmatched experience and specialized skills
across more than **Apply on the website** industries and all business
functions-underpinned by the world&#**Apply on the website**;s largest
delivery network-Accenture works at the intersection of business and
technology to help clients improve their performance and create
sustainable value for their stakeholders With approximately people
serving clients in more than **Apply on the website** countries
Accenture drives innovation to improve the way the world works and
lives Visit us atwww accenture com
We need : English (Good)
Type: Permanent
Payment:
Category: Others
