Description
ABOUT TELUS INTERNATIONAL
This is a unique opportunity to join Telus International and be part
of the team that really makes a difference. Our clients are amazing
and world leading in delivering beautiful customer experiences.
You will get to work with smart and genuine people, in a
friendly and multicultural environment that motivates you to give the
best of yourself and help you to build a career. Your chance for
success doesn?t necessarily depend on your education or your
previous experience, and this is what we love about Telus
International .We can offer a promising career with lots of
opportunities to progress within the company. We believe in supporting
?talent and encouraging our employees to grow and succeed .
POSITION OVERVIEW
Our Partnership with Airbnb gives you a unique opportunity to become a
part of the global team that focuses its attention on positively
impacting the experiences that customers have when interacting with
Airbnb by providing exceptional customer support at all levels. To
support brand mission you will go the extra mile to support all who
interact with Airbnb , as the main objective is giving its all in
everything the brand touches for the maximum experience of its
customers.
COMPETENCIES AND RESPONSIBILITIES
* Customer Support - Operational Beauty is one of Telus
International (former Voxpro) that will resonate ?with you, making
you an attentive, empathetic, caring, friendly and helpful team
member, who supports external clients via phone, email and chat as
well as being an asset to the ?internal colleagues. Always aiming to
deliver outstanding support to the Airbnb community and going above
and beyond in your day to day duties.
* Drive for Results - This role will bring a strong level of
ownership for your personal success in reaching your targets on a
daily basis. You will go the extra mile to find creative solutions to
accommodate customer requests and queries. As part of your role in the
Airbnb project, you will answer inbound calls and emails from
customers ?and providing support in an efficient and timely manner.
You will troubleshoot, negotiate and provide information and solutions
to customers and do so with the highest standards of professional
customer care.
* Resilience- You will enjoy working in a dynamic fast paced
environment where you are ready to step outside your comfort zone from
time to time. We believe there is no failure, there are only
opportunities to embrace and learn from new experiences as we move
forward. ?This role will bring a high level of accountability and you
will thrive under pressure.
* Communication ?- You will be able to communicate effectively and
efficiently with all Airbnb users who are seeking your help or advice.
Your communications skills are critical for strengthening the existing
relationship between Airbnb brand and existing hosts as well as
leaving all the guests satisfied with the services that Airbnb has to
offer and leaving the users longing for more to come.
Requirements
* Fluency in English and Italian
* Previous customer support experience is an advantage
* Comfortable working with computers and phones and the ability to
work with multiple systems and the ability to learn and adapt to new
ones
* Willing to work full time on shifting schedules
* Basic computer and internet navigation skills
* Good communication skills with strong customer focus
Offer
- Stable job - permanent labor contracts
- Relocation packages for candidates moving from outside Ireland
- Tenure salary increases
- Multiple bonuses: performance based, language allowance
- Great rewards for referring your friends: consistent bonuses and
prizes
- International career - regular training and international career
opportunities
- Multilingual exposure - improve your spoken and written language
skills
- Inspiring and fun environment - our offices have become known for
their innovative, fun and pleasant design. Enjoy our ?relax? and
?play? areas!
- Community projects ? want to make the world a better place? We run
CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage (tenure based)? we work with
one of the best suppliers- VHI where you will benefit from a
Professional Package
- Bike to work tax relief
- Pension scheme
-Maternity and Paternity leave
-Onsite Doctor
-Subsidised Canteen
TELUS International recognizes and embraces the importance of values
in our ever-changing workplace. To be successful, all candidates must
demonstrate behaviors that are reflective of our values:
*
We embrace change and initiate opportunity
*
We have a passion for growth
*
We believe in spirited teamwork
*
We have the courage to innovate
At TELUS International, we are committed to diversity and equitable
access to employment opportunities based on ability.
Required Language(s)
Italian
Required Language(s)
Italian
Position: Customer Support Specialist - Italian - Cork
Description
ABOUT TELUS INTERNATIONAL
This is a unique opportunity to join Telus International and be part
of the team that really makes a difference. Our clients are amazing
and world leading in delivering beautiful customer experiences.
You will get to work with smart and genuine people, in a
friendly and multicultural environment that motivates you to give the
best of yourself and help you to build a career. Your chance for
success doesn?t necessarily depend on your education or your
previous experience, and this is what we love about Telus
International .We can offer a promising career with lots of
opportunities to progress within the company. We believe in supporting
?talent and encouraging our employees to grow and succeed .
POSITION OVERVIEW
Our Partnership with Airbnb gives you a unique opportunity to become a
part of the global team that focuses its attention on positively
impacting the experiences that customers have when interacting with
Airbnb by providing exceptional customer support at all levels. To
support brand mission you will go the extra mile to support all who
interact with Airbnb , as the main objective is giving its all in
everything the brand touches for the maximum experience of its
customers.
COMPETENCIES AND RESPONSIBILITIES
* Customer Support - Operational Beauty is one of Telus
International (former Voxpro) that will resonate ?with you, making
you an attentive, empathetic, caring, friendly and helpful team
member, who supports external clients via phone, email and chat as
well as being an asset to the ?internal colleagues. Always aiming to
deliver outstanding support to the Airbnb community and going above
and beyond in your day to day duties.
* Drive for Results - This role will bring a strong level of
ownership for your personal success in reaching your targets on a
daily basis. You will go the extra mile to find creative solutions to
accommodate customer requests and queries. As part of your role in the
Airbnb project, you will answer inbound calls and emails from
customers ?and providing support in an efficient and timely manner.
You will troubleshoot, negotiate and provide information and solutions
to customers and do so with the highest standards of professional
customer care.
* Resilience- You will enjoy working in a dynamic fast paced
environment where you are ready to step outside your comfort zone from
time to time. We believe there is no failure, there are only
opportunities to embrace and learn from new experiences as we move
forward. ?This role will bring a high level of accountability and you
will thrive under pressure.
* Communication ?- You will be able to communicate effectively and
efficiently with all Airbnb users who are seeking your help or advice.
Your communications skills are critical for strengthening the existing
relationship between Airbnb brand and existing hosts as well as
leaving all the guests satisfied with the services that Airbnb has to
offer and leaving the users longing for more to come.
Requirements
* Fluency in English and Italian
* Previous customer support experience is an advantage
* Comfortable working with computers and phones and the ability to
work with multiple systems and the ability to learn and adapt to new
ones
* Willing to work full time on shifting schedules
* Basic computer and internet navigation skills
* Good communication skills with strong customer focus
Offer
- Stable job - permanent labor contracts
- Relocation packages for candidates moving from outside Ireland
- Tenure salary increases
- Multiple bonuses: performance based, language allowance
- Great rewards for referring your friends: consistent bonuses and
prizes
- International career - regular training and international career
opportunities
- Multilingual exposure - improve your spoken and written language
skills
- Inspiring and fun environment - our offices have become known for
their innovative, fun and pleasant design. Enjoy our ?relax? and
?play? areas!
- Community projects ? want to make the world a better place? We run
CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage (tenure based)? we work with
one of the best suppliers- VHI where you will benefit from a
Professional Package
- Bike to work tax relief
- Pension scheme
-Maternity and Paternity leave
-Onsite Doctor
-Subsidised Canteen
TELUS International recognizes and embraces the importance of values
in our ever-changing workplace. To be successful, all candidates must
demonstrate behaviors that are reflective of our values:
*
We embrace change and initiate opportunity
*
We have a passion for growth
*
We believe in spirited teamwork
*
We have the courage to innovate
At TELUS International, we are committed to diversity and equitable
access to employment opportunities based on ability.
Required Language(s)
Italian
Required Language(s)
Italian
We need : English (Good)
Type: Permanent
Payment:
Category: Others
