Responsibilities
DESCRIPTION OF THE BUSINESS LINE OR DEPARTMENT
Societe Generale Securities Services (SGSS) has been active in Ireland
for **Apply on the website** years and is a leading player in
servicing Irish domiciled and offshore collective investment vehicles.
We act locally as fund administrator and depositary for a wide range
of international clients who manage schemes from UCITS to AIFs
including private equity and real estate structures, hedge funds and
special purpose vehicles.
The Client Services team is responsible for three activities:
? Client Operational Relationship Management,
? Client Activation and Support Services and
? Client on-boarding and client projects
SUMMARY OF THE KEY PURPOSES OF THE ROLE
The Client Activation and Support Services team needs to grow in order
to :
o Support further client data setup activities
o Support the on-boarding of new clients
o Support increase of client queries and issue resolution
o Support the client monthly and board reporting
SUMMARY OF RESPONSIBILITIES
The role of Client Activation and Client Support Analyst is to:
o Coordinate client account opening & maintenance (both internal and
with the sub-custodian network)
o Perform client data setup & maintenance
o Request access for new users and maintenance for the web portal
Gallery
o Support in the performance and/or coordination KYC/AML checks
o Review and validate regulatory documentation (e.g. QI, CRS, FATCA)
o Run periodic and ad-hoc client reporting
o Collect and produce monthly Key Service Performance indicators for
client reviews
o Collect and produce monthly reporting for clients as well as board
reporting
o Ensure client activation and client support activities comply with
their agreed SLA&#**Apply on the website**;s and KPI&#**Apply on the
website**;s with regards to service quality and response times
o Contribute to the definition and maintenance of processes, policies
and procedures related to client support such as client activation
process, KYC/AML/QI/CRS/FATCA, static data change approval, incident
and problem management, etc.
o Maintain knowledgebase/training for the client activation and client
support function
o Liaise with the Change Management team for client enhancement
requests and/or functional queries.
o Participate in the continuous improvement of the department: KPI,
process improvement etc?
o Responsible to apply for the fund identifiers (ISIN codes, LEI
codes, BB tickers?.)
LEVEL OF AUTONOMY AND AUTHORITY
The employee is required to work independently in managing client
projects/client onboarding.
It is expected that productive and enduring relationships will be
formed with key individuals within the SGSS centres of excellence and
client/prospect organisations.
As a coordinator, he/she will be required to ensure receiving the
backing of all internal stakeholders before engaging with the client.
Profile Required
COMPETENCIES
? Self-starter and ability to work independently
? Ability to work in a team environment
? Strong presentation skills
? Excellent communication skills both written and oral
? Strong financial product knowledge.
? A strong client-focused approach.
? The ability to manage your own workload, prioritising and planning
where needed
? Ability to understand client requirements
? Experience in managing scope and the ability to identify high
priority versus low priority requirements
? Solutions orientated with a constructive approach
? Experience in projects implementing technical changes AND
organisational/workflow change
? Successful track record on completing project throughout the full
project life cycle including operating model definition, control
framework and operational readiness
? Exposure to working with geographically distributed teams ? both
the project team and stakeholder groups
? Excellent stakeholder management skills
? Excellent team worker, able to work in virtual global teams in a
matrix organization
? Ability to work in fast paced environment and deal with a sudden
change in priorities
? Open minded, able to share information, transfer knowledge and
expertise to/from team members
WORK EXPERIENCE
? Experience working in financial services environment, or a client
services role desirable
EDUCATION
? 3 rd level ? preferred business/accounting/finance concentration.
LANGUAGES
? Fluent English essential; knowledge of French language an advantage
Why Join Us
People join for the impact they can have on us. They stay for the
impact we have on them. A flatter structure offers visibility and
exposure beyond that of our competitors, so you know our names, and we
know yours. It&#**Apply on the website**;s personable, human, and
inspires success through passion. By encouraging open mindedness and a
willingness to share ideas, we have adapted to market changes and
thrived through innovation. Bringing words like ?hard work? and
?dedication? together with ?community? and ?respect? has
enabled us to work collaboratively and build our future together. We
call this Team Spirit and it&#**Apply on the website**;s what makes us
different. It&#**Apply on the website**;s what makes you different.
Business Insight
If you feel you have the required experience and qualifications, then
please apply to the SG Resourcing Team, and we will manage your
application. At Soci?t? G?n?rale, we believe our people are our
strength and are core to the success of our business. As such, we
search for, recruit and appoint the best available person on the basis
of aptitude and ability, regardless of sex, marital or civil
partnership status, race, colour, nationality, ethnic or national
origins, pregnancy, disability, age, sexual orientation, religion,
belief or gender reassignment.
We are an EQUAL OPPORTUNITIES EMPLOYER and we are proud to make
diversity a strength for our company. Societe Generale is committed to
recognizing and PROMOTING ALL TALENTS , regardless of their beliefs,
age, disability, parental status, ethnic origin, nationality, sexual
or gender identity, sexual orientation, membership of a political,
religious, trade union or minority organisation, or any other
characteristic that could be subject to discrimination.
Job code: **APPLY ON THE WEBSITE**CME
Business unit: SG CIB
Starting date: **APPLY ON THE WEBSITE**/**APPLY ON THE
WEBSITE**/**APPLY ON THE WEBSITE**
Date of publication: **APPLY ON THE WEBSITE**/**APPLY ON THE
WEBSITE**/**APPLY ON THE WEBSITE**
Responsibilities
DESCRIPTION OF THE BUSINESS LINE OR DEPARTMENT
Societe Generale Securities Services (SGSS) has been active in Ireland
for **Apply on the website** years and is a leading player in
servicing Irish domiciled and offshore collective investment vehicles.
We act locally as fund administrator and depositary for a wide range
of international clients who manage schemes from UCITS to AIFs
including private equity and real estate structures, hedge funds and
special purpose vehicles.
The Client Services team is responsible for three activities:
? Client Operational Relationship Management,
? Client Activation and Support Services and
? Client on-boarding and client projects
SUMMARY OF THE KEY PURPOSES OF THE ROLE
The Client Activation and Support Services team needs to grow in order
to :
o Support further client data setup activities
o Support the on-boarding of new clients
o Support increase of client queries and issue resolution
o Support the client monthly and board reporting
SUMMARY OF RESPONSIBILITIES
The role of Client Activation and Client Support Analyst is to:
o Coordinate client account opening & maintenance (both internal and
with the sub-custodian network)
o Perform client data setup & maintenance
o Request access for new users and maintenance for the web portal
Gallery
o Support in the performance and/or coordination KYC/AML checks
o Review and validate regulatory documentation (e.g. QI, CRS, FATCA)
o Run periodic and ad-hoc client reporting
o Collect and produce monthly Key Service Performance indicators for
client reviews
o Collect and produce monthly reporting for clients as well as board
reporting
o Ensure client activation and client support activities comply with
their agreed SLA&#**Apply on the website**;s and KPI&#**Apply on the
website**;s with regards to service quality and response times
o Contribute to the definition and maintenance of processes, policies
and procedures related to client support such as client activation
process, KYC/AML/QI/CRS/FATCA, static data change approval, incident
and problem management, etc.
o Maintain knowledgebase/training for the client activation and client
support function
o Liaise with the Change Management team for client enhancement
requests and/or functional queries.
o Participate in the continuous improvement of the department: KPI,
process improvement etc?
o Responsible to apply for the fund identifiers (ISIN codes, LEI
codes, BB tickers?.)
LEVEL OF AUTONOMY AND AUTHORITY
The employee is required to work independently in managing client
projects/client onboarding.
It is expected that productive and enduring relationships will be
formed with key individuals within the SGSS centres of excellence and
client/prospect organisations.
As a coordinator, he/she will be required to ensure receiving the
backing of all internal stakeholders before engaging with the client.
Profile Required
COMPETENCIES
? Self-starter and ability to work independently
? Ability to work in a team environment
? Strong presentation skills
? Excellent communication skills both written and oral
? Strong financial product knowledge.
? A strong client-focused approach.
? The ability to manage your own workload, prioritising and planning
where needed
? Ability to understand client requirements
? Experience in managing scope and the ability to identify high
priority versus low priority requirements
? Solutions orientated with a constructive approach
? Experience in projects implementing technical changes AND
organisational/workflow change
? Successful track record on completing project throughout the full
project life cycle including operating model definition, control
framework and operational readiness
? Exposure to working with geographically distributed teams ? both
the project team and stakeholder groups
? Excellent stakeholder management skills
? Excellent team worker, able to work in virtual global teams in a
matrix organization
? Ability to work in fast paced environment and deal with a sudden
change in priorities
? Open minded, able to share information, transfer knowledge and
expertise to/from team members
WORK EXPERIENCE
? Experience working in financial services environment, or a client
services role desirable
EDUCATION
? 3 rd level ? preferred business/accounting/finance concentration.
LANGUAGES
? Fluent English essential; knowledge of French language an advantage
Why Join Us
People join for the impact they can have on us. They stay for the
impact we have on them. A flatter structure offers visibility and
exposure beyond that of our competitors, so you know our names, and we
know yours. It&#**Apply on the website**;s personable, human, and
inspires success through passion. By encouraging open mindedness and a
willingness to share ideas, we have adapted to market changes and
thrived through innovation. Bringing words like ?hard work? and
?dedication? together with ?community? and ?respect? has
enabled us to work collaboratively and build our future together. We
call this Team Spirit and it&#**Apply on the website**;s what makes us
different. It&#**Apply on the website**;s what makes you different.
Business Insight
If you feel you have the required experience and qualifications, then
please apply to the SG Resourcing Team, and we will manage your
application. At Soci?t? G?n?rale, we believe our people are our
strength and are core to the success of our business. As such, we
search for, recruit and appoint the best available person on the basis
of aptitude and ability, regardless of sex, marital or civil
partnership status, race, colour, nationality, ethnic or national
origins, pregnancy, disability, age, sexual orientation, religion,
belief or gender reassignment.
We are an EQUAL OPPORTUNITIES EMPLOYER and we are proud to make
diversity a strength for our company. Societe Generale is committed to
recognizing and PROMOTING ALL TALENTS , regardless of their beliefs,
age, disability, parental status, ethnic origin, nationality, sexual
or gender identity, sexual orientation, membership of a political,
religious, trade union or minority organisation, or any other
characteristic that could be subject to discrimination.
Job code: **APPLY ON THE WEBSITE**CME
Business unit: SG CIB
Starting date: **APPLY ON THE WEBSITE**/**APPLY ON THE
WEBSITE**/**APPLY ON THE WEBSITE**
Date of publication: **APPLY ON THE WEBSITE**/**APPLY ON THE
WEBSITE**/**APPLY ON THE WEBSITE**
We need : English (Good)
Type: Permanent
Payment:
Category: Others
