ROLE: CUSTOMER SERVICES COORDINATOR (MATERNITY COVER)
LOCATION: Agile working, with access to office at Phoenix House,
Castle Street, Dublin when required by operational needs.
REPORTING TO: Customer Services and Repairs Manager
CONTRACT: 6 months fixed term
SALARY: ?**Apply on the website**,**Apply on the
website**-?**Apply on the website**,**Apply on the website** per
annum, pro rata
GRADE: Grade 3B
PROBATION: 3 months
HOURS: **Apply on the website**.5 hours per week over 5 days
LEAVE: **Apply on the website** days pro rata
PENSION: Up to 7% Employer contributory pension Available at
completion of probation
THE ORGANISATION
CVHA has been a leading provider of social housing in Ireland since
**Apply on the website** and now owns and manages more than 2,**Apply
on the website** homes nationally. Currently employing over **Apply on
the website** staff, we have an ambitious growth programme in response
to the need for more housing for those who cannot afford to provide
their own. Our vision is to make a real difference by providing
quality homes and services.
ROLE OVERVIEW
The Customer Service Coordinator will lead the transformation from a
customer service team and reception service to a proactive contact
centre which will manage all incoming customer contacts and deal
directly with the most frequent service requests. The aim is to
develop a right first-time culture which deals with service requests
in the most efficient and Tenant First led manner.
They will work closely with IT and Service Managers on the development
of existing Housing IT systems and a new telephony system to ensure
that the contact centre is effectively supported and delivers
excellent services in line with agreed policies and procedures. They
will provide support and supervision to the Customer Services
Officers. In delivering the key requirements of the role, the
successful candidate will liaise and work closely with managers in
developing policies, procedures, and projects to improve services
ensuring that all tenants receive a timely and positive response to
their contact with Circle VHA by achieving high rates of satisfaction.
HOW TO APPLY
Interested applicants should apply via CV and Cover Letter to **Apply
on the website** The closing date for all applications is 5PM,
THURSDAY, **APPLY ON THE WEBSITE**TH MAY **APPLY ON THE WEBSITE**.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
