Job Details: Pieta: Quality Assurance & Risk Manager


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Pieta: Quality Assurance & Risk Manager


QUALITY ASSURANCE & RISK MANAGER

Pieta?s vision is a world where suicide, self-harm and stigma have
been replaced by hope, self-care and acceptance. Pieta provide a range
of counselling services for people who are suicidal, engage in
self-harm or who are bereaved by suicide. Pieta House also operate a
national **Apply on the website**-hour helpline (**Apply on the
website** **Apply on the website**) and a dedicated Education and
Training office. We are committed to delivering our services with care
and professionalism and continue to strive to ensure that we provide
the best service for our clients.

ROLE & RESPONSIBILITIES:

As a Quality Assurance & Risk Manager you will develop, deliver, and
implement a comprehensive quality and safety framework with associated
structures, policies and processes. This work will improve quality,
safety and service delivery across the organisation creating a safe
and person-centred service for both clients and staff.

* Be responsible for the development and oversight of targeted
improvement initiatives with the relevant stakeholders which will
result in the delivery of better and safer services
* Lead the development and monitoring of improvement strategies to
address quality and safety
* To ensure the quality management system is process-led and focused
on continuous improvement
* Work with managers to design quality improvement programmes /
initiatives, data processing and analysis which will support
implementation and monitoring of quality and client safety
* Oversee the development of policies and procedures to support
effective working in line with legislation, standards and best
practice
* Develop and support systems and processes for incident management
including communication and escalation of serious incidents
* Oversee periodic audits as required for the purpose of assurance
* Develop and manage systems and processes to support and coordinate
clinical audit activity within clinical services and departments
* Develop a process for tracking implementation of recommendations
from major reports, investigations and audits
* Instigate the development of training programmes required to
assist compliance and continuous quality improvement
* Analyse and summarise performance improvement data and report on
findings and outcomes
* Maintain and update the Clinical Risk Register
* Provide advice and support on all aspects of risk and incident
management
* Participate in Incident Management Teams and where required, lead
and support system analysis investigations
* Contribute to the development of performance indicators for risk
management system which can be monitored (quality and safety profile)
* Provide reports on performance in relation to quality and patient
safety
* Participate in collaborative working on initiatives / committees
to ensure integration and implementation of change
* Have a working knowledge of Standards (e.g. Safer Better
Healthcare; Best Practice Guidance for Suicide Prevention), and comply
with associated protocols for implementing and maintaining these
standards as appropriate to the role

SKILLS & EXPERIENCE:

* Relevant third level qualification in Risk Management or a
professional qualification in a health-related area together with
significant experience of working in a health service post that
involved quality and risk management as relevant to the role
* Experience of leading change in a complex organisation
* Experience of delivering training programmes
* Experience of managing and working collaboratively with multiple
stakeholders
* Knowledge and experience of Client Safety including learning from
mistakes or errors working in a culture of safety, monitoring and
assurance
* Knowledge and experience of Risk Management in a Health Care
setting including risk assessment, risk registers, risk reporting and
monitoring
* Knowledge and experience of the Incident Management process
* Knowledge and experience of System Analysis Investigations
* Knowledge and experience of Health Care Audit and other assurance
mechanisms for quality and client safety
* Excellent MS Office skills to include, Word, Excel
* Excellent organisational and time management skills to meet
objectives within agreed timeframes and achieve quality results
* Display excellent analytical skills to enable analysis,
interpretation of data and data extraction from multiple data sources
* Leadership skills and the capacity to inspire teams to the
confident delivery of excellent services
* Ability to support, supervise, develop, and empower staff in
changing work practices in a challenging environment within existing
resources
* Excellent communication and interpersonal skills to facilitate
work with a wide range of individuals and groups

NOTE: GARDA VETTING IS REQUIRED (OF THE SUCCESSFUL CANDIDATES) FOR ALL
POSITIONS.

Applications for the above should be made through our website or via
email, attaching a cover letter (outlining your particular suitability
to the role) with an updated Curriculum Vitae to **Apply on the
website** by **APPLY ON THE WEBSITE**TH FEBRUARY **APPLY ON THE
WEBSITE**.

_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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