The role requires high levels of professional standards whilst working
in a telephone environment, adhering to the company&#**Apply on the
website**;s core values and achieving daily goals. The counsellor will
provide one off emotional support to individuals, conduct clinical
assessments and sign post to specialised support services. With a
further opportunity to receive training and provide structured
telephone counselling
Job Overview
Providing emotional support and guidance over the ?to Health Assured
clients. Assisting with any general administration tasks and ensuring
that you and fellow colleagues are providing appropriate emotional
support, adhering to the BACP code of ethics
Day to day responsibilities
To provide an efficient and effective telephone counselling service to
all callers.
To effectively answer calls and triage to determine the most
appropriate type of support required, i.e. advice, counselling etc.
To demonstrate an ability to work with a variety of individuals and
presenting issues, including those who are distressed.
To take accurate information and record on the Health Assured data
base.
Demonstrate a thorough understanding of the Health Assured products
available to a caller and understand what support is most appropriate
for the individual&#**Apply on the website**;s needs. i.e., Debt,
Legal, Critical Illness, Talk to a Doctor etc.
Warm transferring callers to the appropriate person and managing
expectations at all times. i.e. Legal Department, Talk to a Doctor.
Provide "In the moment support" to callers presenting with support
needs.
To arrange follow up and check in calls when deemed appropriate.
Conduct full and robust clinical assessments in accordance to Health
Assured&#**Apply on the website**;s policy.
Effectively identify and manage risk in accordance with Health
Assured&#**Apply on the website**;s "Risk Policy".To undertake
training provided by Health Assured and to utilise appropriate skills
within calls, i.e. working with trauma, working with suicide, clinical
assessment, safe guarding etc.
Upon mutual agreement to undertake Structured Telephone Counselling
cases.
Understand and embrace a "Solution Focused Philosophy" in order to
help a caller achieve an outcome in the shortest space of time
possible.
Work to and exceed individual and team goals. For example, an
individual goal is to achieve a minimum of **Apply on the website**
calls per day.
Personally ensure all call backs and queues are efficiently managed
and ensure individual actions do not impact upon the availability of
the service.
Demonstrate the ability to work under pressure and to prioritise call
lengths to ensure that "call backs" are reduced to an absolute
minimum.
Demonstrate an ability to comply with clinical governance and
management instruction set by Health Assured to ensure the most
effective and clinically appropriate service is provided at all times.
Demonstrate the ability to provide excellent customer service at all
time
Essential skills and competencies
Minimum diploma level 4 in Counselling & minimum of **Apply on the
website** counselling hours
To be a member of the BACPRelevant telephone experience
High level of computer literacy (MS Office, Word, Excel and
PowerPoint)
High level of organisational ability; ability to work to tight
deadlines and targets
Good communication and customer service skills
Desirable skills and Competencies
Accredited with the BACP or eligible for the accreditation process
EAP experience
This job description is not intended to be all-inclusive. Employee may
perform other related duties as negotiated to meet the on-going needs
of the organisation
Why Join our Team?
This is a fantastic place to work if you enjoy a challenge and have
genuine enthusiasm for overcoming obstacles and learning. The office
is fast-paced and busy so we look for colleagues who have a positive
and focused attitude. Through training and development, we make sure
that everyone who works here has the resources they need to build
their careers. So if you are ambitious, focused and a confident
communicator you&#**Apply on the website**;ll soon discover that there
are unlimited opportunities
P(phone number removed)
LSINDIRE Job Purpose
The role requires high levels of professional standards whilst working
in a telephone environment, adhering to the company&#**Apply on the
website**;s core values and achieving daily goals. The counsellor will
provide one off emotional support to individuals, conduct clinical
assessments and sign post to specialised support services. With a
further opportunity to receive training and provide structured
telephone counselling
Job Overview
Providing emotional support and guidance over the ?to Health Assured
clients. Assisting with any general administration tasks and ensuring
that you and fellow colleagues are providing appropriate emotional
support, adhering to the BACP code of ethics
Day to day responsibilities
To provide an efficient and effective telephone counselling service to
all callers.
To effectively answer calls and triage to determine the most
appropriate type of support required, i.e. advice, counselling etc.
To demonstrate an ability to work with a variety of individuals and
presenting issues, including those who are distressed.
To take accurate information and record on the Health Assured data
base.
Demonstrate a thorough understanding of the Health Assured products
available to a caller and understand what support is most appropriate
for the individual&#**Apply on the website**;s needs. i.e., Debt,
Legal, Critical Illness, Talk to a Doctor etc.
Warm transferring callers to the appropriate person and managing
expectations at all times. i.e. Legal Department, Talk to a Doctor.
Provide "In the moment support" to callers presenting with support
needs.
To arrange follow up and check in calls when deemed appropriate.
Conduct full and robust clinical assessments in accordance to Health
Assured&#**Apply on the website**;s policy.
Effectively identify and manage risk in accordance with Health
Assured&#**Apply on the website**;s "Risk Policy".To undertake
training provided by Health Assured and to utilise appropriate skills
within calls, i.e. working with trauma, working with suicide, clinical
assessment, safe guarding etc.
Upon mutual agreement to undertake Structured Telephone Counselling
cases.
Understand and embrace a "Solution Focused Philosophy" in order to
help a caller achieve an outcome in the shortest space of time
possible.
Work to and exceed individual and team goals. For example, an
individual goal is to achieve a minimum of **Apply on the website**
calls per day.
Personally ensure all call backs and queues are efficiently managed
and ensure individual actions do not impact upon the availability of
the service.
Demonstrate the ability to work under pressure and to prioritise call
lengths to ensure that "call backs" are reduced to an absolute
minimum.
Demonstrate an ability to comply with clinical governance and
management instruction set by Health Assured to ensure the most
effective and clinically appropriate service is provided at all times.
Demonstrate the ability to provide excellent customer service at all
time
Essential skills and competencies
Minimum diploma level 4 in Counselling & minimum of **Apply on the
website** counselling hours
To be a member of the BACPRelevant telephone experience
High level of computer literacy (MS Office, Word, Excel and
PowerPoint)
High level of organisational ability; ability to work to tight
deadlines and targets
Good communication and customer service skills
Desirable skills and Competencies
Accredited with the BACP or eligible for the accreditation process
EAP experience
This job description is not intended to be all-inclusive. Employee may
perform other related duties as negotiated to meet the on-going needs
of the organisation
Why Join our Team?
This is a fantastic place to work if you enjoy a challenge and have
genuine enthusiasm for overcoming obstacles and learning. The office
is fast-paced and busy so we look for colleagues who have a positive
and focused attitude. Through training and development, we make sure
that everyone who works here has the resources they need to build
their careers. So if you are ambitious, focused and a confident
communicator you&#**Apply on the website**;ll soon discover that there
are unlimited opportunities
P(phone number removed)
LSINDIRE
We need : English (Good)
Type: Permanent
Payment:
Category: Others
