opportunity to do significant work by providing extraordinary support
to customers and to commit to making Apple an iconic technology
company. ?At Apple, new ideas have a way of becoming extraordinary
products, services, and customer experiences very quickly. Bring
passion and dedication to your job and there&#**Apply on the
website**;s no telling what you could accomplish. ?
Are you a problem solver and who can build rapport easily with
customers? You exceed their expectations with your mentorship,
knowledge, and real passion for technology. You?re enamored by the
way things operate, and be able determine how technology works when
things go wrong.
_YOU HAVE_ excellent verbal and written social skills, as well as the
ability to effectively prioritize and manage your time. You can
multitask across systems and applications, analyze, isolate and
resolve a variety of complex technical issues, and comfortably
navigate a technical environment. You effortlessly engage, explaining
step by step solutions with patience and an approach tailored to each
individual customer.
You?re not only here to help fix technical issues, but also provide
an incredible customer experience. If this sounds like you, you could
be the next Apple
Care Advisor. We?re committed to helping employees explore their
potential. Do you think you have what it takes?
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluent in English and Dutch
Experience supporting customers via phone, e-mail, chat, and/or in
person
Real passion for customer service and ownership of the customer
experience including comprehensive issue resolution
_ABLE TO_ effectively tailor communication and style to differing
audiences
Handle own workload and work independently in a dynamic, constantly
changing environment
Grows with a team where expertise is shared and feedback is inspired
Effective time management including ability to multi- task, organize
and prioritize
_ABLE TO_ research and grasp technical information across multiple
tools while talking with customers
Knowledge of one or more of the following is an advantage; iOS,
Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an
eagerness to learn and take on New Challenges Description Description
We ?expect everything from an Advisor that our customers do and we
want Apple to be a reflection of the world around us. As an Apple
Care Advisor, you will be supporting many of our popular products,
from iPhones to iPads to MacBooks to desktop Macs. As our customers?
first point of contact, you are the friendly voice of Apple, providing
outstanding customer service, troubleshooting, and technical support.
We?ll rely on you to listen to our customers and use your technical
knowledge, creativity, and passion to meet their needs ? and remind
them that behind our great products are amazing people.
Because we believe our individual backgrounds, perspectives, and
passions help us craft the ideas that move all of us forward.
You&#**Apply on the website**;ll be trained to reach your highest
potential. ?This position comes with competitive pay, great benefits,
eligibility to participate in our company stock plan, time off, and
employee discount.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
- Available to attend approximately **Apply on the website** weeks of
required training on a fixed schedule that may include weekends
- Flexible to work between the hours of 7:**Apply on the website**
a.m. GMT and 7:**Apply on the website** p.m. GMT including weekends
and holidays, with the possibility to flex up or down hours depending
upon business needs
- Successful completion of initial training Every single day, people do amazing things at Apple. Here?s your
opportunity to do significant work by providing extraordinary support
to customers and to commit to making Apple an iconic technology
company. ?At Apple, new ideas have a way of becoming extraordinary
products, services, and customer experiences very quickly. Bring
passion and dedication to your job and there&#**Apply on the
website**;s no telling what you could accomplish. ?
Are you a problem solver and who can build rapport easily with
customers? You exceed their expectations with your mentorship,
knowledge, and real passion for technology. You?re enamored by the
way things operate, and be able determine how technology works when
things go wrong.
_YOU HAVE_ excellent verbal and written social skills, as well as the
ability to effectively prioritize and manage your time. You can
multitask across systems and applications, analyze, isolate and
resolve a variety of complex technical issues, and comfortably
navigate a technical environment. You effortlessly engage, explaining
step by step solutions with patience and an approach tailored to each
individual customer.
You?re not only here to help fix technical issues, but also provide
an incredible customer experience. If this sounds like you, you could
be the next Apple
Care Advisor. We?re committed to helping employees explore their
potential. Do you think you have what it takes?
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluent in English and Dutch
Experience supporting customers via phone, e-mail, chat, and/or in
person
Real passion for customer service and ownership of the customer
experience including comprehensive issue resolution
_ABLE TO_ effectively tailor communication and style to differing
audiences
Handle own workload and work independently in a dynamic, constantly
changing environment
Grows with a team where expertise is shared and feedback is inspired
Effective time management including ability to multi- task, organize
and prioritize
_ABLE TO_ research and grasp technical information across multiple
tools while talking with customers
Knowledge of one or more of the following is an advantage; iOS,
Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an
eagerness to learn and take on New Challenges Description Description
We ?expect everything from an Advisor that our customers do and we
want Apple to be a reflection of the world around us. As an Apple
Care Advisor, you will be supporting many of our popular products,
from iPhones to iPads to MacBooks to desktop Macs. As our customers?
first point of contact, you are the friendly voice of Apple, providing
outstanding customer service, troubleshooting, and technical support.
We?ll rely on you to listen to our customers and use your technical
knowledge, creativity, and passion to meet their needs ? and remind
them that behind our great products are amazing people.
Because we believe our individual backgrounds, perspectives, and
passions help us craft the ideas that move all of us forward.
You&#**Apply on the website**;ll be trained to reach your highest
potential. ?This position comes with competitive pay, great benefits,
eligibility to participate in our company stock plan, time off, and
employee discount.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
- Available to attend approximately **Apply on the website** weeks of
required training on a fixed schedule that may include weekends
- Flexible to work between the hours of 7:**Apply on the website**
a.m. GMT and 7:**Apply on the website** p.m. GMT including weekends
and holidays, with the possibility to flex up or down hours depending
upon business needs
- Successful completion of initial training
We need : English (Good)
Type: Permanent
Payment:
Category: Others
