CHO7 SUPPORT COORDINATOR
ALONE support older people to age at home. We provide direct,
frontline services to people aged **Apply on the website** and over,
through support coordination, support and befriending , housing with
support, and the application of assistive technology. We have a
network of staff and more than 3,**Apply on the website** volunteers
across the country We have been awarded Quality Marks from Volunteer
Ireland, the ISO, the Charities Regulator and the Housing Regulatory
Standard.
We are now recruiting for a Support Coordinator for HSE Community
Healthcare Organisations (CHO)?Area 7 which covers Dublin **Apply on
the website**, Dublin **Apply on the website** and Dublin 2.
This is a wonderful and exciting opportunity to join one of the most
important charities in Ireland in a period when the need for our
services has never been greater. By participating, the successful
candidate will have the opportunity to positively influence the lives
of many older people in Ireland.
ROLE OVERVIEW
Support Coordinators provide practical support and coordinate services
for and with older people to address challenges and to find solutions.
An integral part of the Support Coordination role is to help resolve
financial and pension difficulties, support engagement with local
events and activities, access housing grants and adaptations, navigate
the healthcare system, access housing and tenancy support, and resolve
any other challenges that may arise. ALONE Support Coordinators act as
a main point of contact to enable older people to access the supports
and services they need. Support Coordinators are required to work both
in person and remotely with older people to ensure their needs are
being met and they are receiving quality care and advice.
Your time will be divided between remote working and working in the
community with the older person and external services.
RESPONSIBILITIES
* Manage and lead the response to older people including, but not
limited to, issues regarding emotional wellbeing, housing issues,
welfare allowances, health difficulties and vulnerable persons at risk
of abuse.
* Carry out assessments (in person or by phone) with older people to
ensure that all aspects of the older person?s needs are identified,
supported and resolved and that any risks are mitigated.
* Advocate for the needs of Older People across a range of health,
social care and welfare services.
* Build strong referral relationships with statutory and
non-statutory agencies across the CH**Apply on the website** area.
* Adhere to all policy and procedures outlined in ALONE?s Quality
management systems
* Help meet the targets and goals of our services and meet the lead
time for the delivery of services.
* Provide regular, consistent & comprehensive reporting regarding
developments, gaps or blocks in to the Service Manager
* Develop and maintain referral pathways to ALONE?s Support
Coordination services.
* Develop and engage with care and case management systems.
* Introduce and educate older persons on new technology that
promotes health and safety within their home and also their overall
wellbeing.
* You will be required to engage in comprehensive recording keeping
on ALONE?s CRM database.
* You may be required to undertake additional duties or tasks as
required.
* During the COVID-**APPLY ON THE WEBSITE** RESPONSE, your role will
also involve, providing advice, reassurance and up to date information
on COVID-**Apply on the website** as instructed by HSE through the
National Support Line and linking Older People to ALONE?s Telephone
Befriending service.
QUALIFICATIONS & SKILLS
* Qualification in health, social care or community or equivalent, is
desirable but not essential.
* Candidates must demonstrate a keen interest in working with older
people and be commited to ALONE?s mission.
* Self-motivated person who is committed to ALONE?s mission is
essential.
* Able to maintain the highest standards of confidentiality,
discretion and respect is essential.
* High level communication skills (both written and verbal) and the
ability to network and negotiate effectively with individuals, groups
and stakeholders, is essential.
* Strong problem solving skills
* Good computer literacy, with experience of using case management
systems is desirable.
* Excellent organisational skills, report writing, solution focused
skills and multi-tasking skills are desirable.
* Excellent active listening skills
* A passion for providing a high quality of service
FURTHER DETAILS
* This role is **Apply on the website** hours per week, MONDAY TO
SUNDAY. These hours may be required to be worked in a variety of
flexible patterns, e.g. 5 over 7 days, compressed hours or other
flexible working patterns as required.
* Regular travel and remote working is required with this role with
adaptable working arrangements available to facilitate this
flexibility.
* This role will involve developing services across CH**APPLY ON THE
WEBSITE**.
* Remote Induction and training will be carried out on commencement
in role.
* The salary scale offered for this position is ?**APPLY ON THE
WEBSITE**,**APPLY ON THE WEBSITE** TO ?**APPLY ON THE
WEBSITE**,**APPLY ON THE WEBSITE**, depending on experience.
* Full clean drivers licence and use of a car is required.
* During the COVID-**Apply on the website** response, at times you
will be required to work remotely from home and you will be provided
with all equipment and devices to enable you to do this.
TO APPLY
Please send a copy of your CV along with a cover letter stating what
interests you about working with Alone, the role and your availability
to **Apply on the website**. The closing date for applications is
Friday, **Apply on the website**rd July **Apply on the website**.
_ALONE IS AN EQUAL OPPORTUNITY EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
