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Job Details: Team Leader


Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
www.irish-vacancies.com
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Administration-Accounts
Banking
Customer service
Insurance
Travel
Multi-Lingual
2. Hotel & Catering Division
Chefs
Bar Staff
Restaurant Staff
General Managers
Reservations
Reception
Accommodation


For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.


Millennium People Recruitment Services
Established 1999
Team Leader
PURPOSE:
Manage the day-to-day activities of the UK Admin, Corporate Off-Hire & Leisure Services area. To lead, develop, motivate and manage a team of Agents to ensure departmental goals with regard to quality standards, service levels and procedures are maintained at all times. To ensure that we meet the expectations of our corporate and leisure customers, by means of accurate and timely handling of all required administration.

 To allocate and prioritise work among team members to ensure all incoming customer contacts and complaints are dealt within a timely, accurate and effective manner.

 Ensure all team members meet or exceed established productivity requirements to keep turnaround times as low as possible and therefore meet and exceed customersÂ’ service expectations.

 Identify recurring issues and communicate to senior management in order to solve systems related issues and ensure that issues do not reoccur.

 To manage and develop team members through training, coaching, Performance Management process, goal-setting and effective feedback to ensure that all team members know how they are performing and receive the appropriate guidance to help them improve their performance and conduct their tasks effectively.

 Coach team members on an on going and need by basis to ensure staff are fully trained and provide ongoing feedback and training as required.

We need : English (Fluent)

Type: Permanent
Payment: €32,000
Category: Customer Service

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