Manage the day-to-day activities of the UK Admin, Corporate Off-Hire & Leisure Services area. To lead, develop, motivate and manage a team of Agents to ensure departmental goals with regard to quality standards, service levels and procedures are maintained at all times. To ensure that we meet the expectations of our corporate and leisure customers, by means of accurate and timely handling of all required administration.
 To allocate and prioritise work among team members to ensure all incoming customer contacts and complaints are dealt within a timely, accurate and effective manner.
 Ensure all team members meet or exceed established productivity requirements to keep turnaround times as low as possible and therefore meet and exceed customers? service expectations.
 Identify recurring issues and communicate to senior management in order to solve systems related issues and ensure that issues do not reoccur.
 To manage and develop team members through training, coaching, Performance Management process, goal-setting and effective feedback to ensure that all team members know how they are performing and receive the appropriate guidance to help them improve their performance and conduct their tasks effectively.
 Coach team members on an on going and need by basis to ensure staff are fully trained and provide ongoing feedback and training as required.PURPOSE:
Manage the day-to-day activities of the UK Admin, Corporate Off-Hire & Leisure Services area. To lead, develop, motivate and manage a team of Agents to ensure departmental goals with regard to quality standards, service levels and procedures are maintained at all times. To ensure that we meet the expectations of our corporate and leisure customers, by means of accurate and timely handling of all required administration.
 To allocate and prioritise work among team members to ensure all incoming customer contacts and complaints are dealt within a timely, accurate and effective manner.
 Ensure all team members meet or exceed established productivity requirements to keep turnaround times as low as possible and therefore meet and exceed customers? service expectations.
 Identify recurring issues and communicate to senior management in order to solve systems related issues and ensure that issues do not reoccur.
 To manage and develop team members through training, coaching, Performance Management process, goal-setting and effective feedback to ensure that all team members know how they are performing and receive the appropriate guidance to help them improve their performance and conduct their tasks effectively.
 Coach team members on an on going and need by basis to ensure staff are fully trained and provide ongoing feedback and training as required.
We need : English (Fluent)
Type: Permanent
Payment: ?32,000
Category: Customer Service
