_SENIOR SALESFORCE ADMINISTRATOR_
ALONE is a national organisation that supports and empowers older
people to age happily and securely at home. We support individuals and
their families, work with other organisations, and campaign nationwide
to improve the lives of older people. We work with all older people,
including those who are lonely, isolated, frail or ill, homeless,
living in poverty, or are facing other difficulties. We support them
through these challenges to help them find long term solutions.
ROLE OVERVIEW
The key responsibilities of the Senior Salesforce Administrator will
be to work with colleagues and managers to ensure that they are
utilising the CRM properly and recording all relevant data as
efficiently and appropriately as possible, thereby guaranteeing
effective and accurate reporting. You will be experienced in
integrating Salesforce with other systems and building out and
maintaining complex workflows, and interacting with both the internal
team as well as with our partners.
This role will report to the Head of Operations.
RESPONSIBILITIES
* Create and maintain fields, views, reports, dashboards, campaigns
and other CRM Objects
* Automate business processes through workflows, process builder and
other configurations within the CRM environment
* Create and maintain reports and dashboards and be the main point
of contact for all staff reporting requests
* Ensure ALONE?s data is secure and accessible to the authorised
users using security settings such as Organisation-Wide Defaults,
profiles, sharing rules and permission sets
* Perform system updates such setting up new users/ deactivating
past users and purchasing new licenses.
* Carry out CRM needs analysis of departments
* Support Departments to scope out CRM requirements and deliver on
changes
* Support the Manager with duties specific to compliance with GDPR
* Support to on board external organisations, building profiles,
demo accounts and system delivery.
* Provide support to staff by responding to technical support
requests via internal ticket system adhering to response times.
* Provide support to external organisations using ALONEs CRM
platform via internal ticket system adhering to response times.
* Perform data audits, verify data in reports to be accurate and up
to date.
* Perform mass updates for empty fields and remove identified
redundant fields
* Develop training modules in the form of online, video, **Apply on
the website** and group based
* Provide training to staff and other organisations
* You may be required to undertake additional duties or tasks as
required.
ESSENTIAL SKILLS
* 5+ years Salesforce administrator and development experience
* Strong experience with process builder and Flows
* Strong experience with MS Forms/TFA Forms
* Strong experience in capturing functional requirements and writing
documentation
* Experience work with and develop reports in response to specific
ad-hoc requests
* Experience in configuring users, profiles, roles and permissions
towards business requirements.
* Experience implementing security and sharing rules at object,
field, and record level for different users at different levels of
organization.
* Experience in selecting training materials and giving guidance to
our in-house trainer
DESIRABLE SKILLS
* Salesforce admin certification
* MS Power BI
* Experience using Salesforce Premier+ success
FURTHER DETAILS
* This is a **Apply on the website** month fixed term contract. It is
a full-time role at **APPLY ON THE WEBSITE** HOURS per week, MONDAY TO
SUNDAY.
* You may be required to be work in a variety of flexible patterns,
e.g. 5 over 7 days, compressed hours or other flexible working
patterns as required.
* This role will be based at our Head Office in Dublin 8 after an
initial period of remote working in accordance with Covid-**Apply on
the website** restrictions.
* Regular travel and remote working is required with this role with
adaptable working arrangements available to facilitate this
flexibility.
* Remote Induction and training will be carried out on commencement
in role.
* The salary scale offered for this position is depending on
experience.
TO APPLY
PLEASE SEND A COPY OF YOUR CV ALONG WITH A COVER LETTER STATING WHAT
INTERESTS YOU ABOUT WORKING WITH ALONE, THE ROLE AND YOUR AVAILABILITY
TO **Apply on the website**. The closing date for applications is
SUNDAY, **APPLY ON THE WEBSITE**TH OF MARCH **APPLY ON THE WEBSITE**.
_ALONE IS AN EQUAL OPPORTUNITY EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
