FULL TIME, PERMANENT
REPORTS TO: Services Manager
LOCATION: Eccles St, Dublin 1
CORE PURPOSE(S): To support the Services Manager in the smooth running
of Eccles Street Centre, and support the overall Admin of the Services
Function within ARC, including Salesforce CRM Tool
RESPONSIBILITIES:
_Front of House Support_
* Provide a caring, supportive welcome and empathetic experience for
clients in all settings (face o face, by telephone, online)
* Provide Phone and Central Inbox Support
* Provide cover when necessary in the drop-in to attend to the
immediate needs of clients
_Coordinate services, volunteers, therapists and rooms_
* Work closely with Services Manager to plan, develop and maintain
both current and new services, courses and programmes based on client
needs and requests
* Assess potential volunteers and therapists for suitability
* Work with the therapists in a professional manner, ensuring smooth
operation of the day-to-day services
* Co-ordinate Diaries & Client Waiting Lists
* Co-ordinate bookings & ensure all therapy rooms are prepared on
time for classes and sessions
_Research, Reporting & Analysis_
* Provide support with client research and market research
* Support with reporting and Management Information requests
_Administration_
* Provide administrative back up and support to the CEO and Services
Manager
* Carry out ad hoc duties as requested by the CEO or Services
Manager
* Liaise with all third parties regarding the following services:
Printing, Stationary, Electrical Maintenance, Heating Maintenance,
Computers, Housekeeping, etc.
_Client database_
* Be the main administrator for the CRM system
* Maintain our main client database, entering and amending when
necessary all client information
* Maintain the filing system according to data protection guidelines
* Input client data into the CMS and produce reports and documents
as required
EXTERNAL AND INTERNAL COMMUNICATIONS:
* Liaise with other centre coordinators/managers, Services and
Fundraising & Communications team members across the organisation
* Liaise with Volunteers, Therapists and Clients
* Liaise with external contractors and service providers
QUALIFICATIONS OR EXPERIENCE REQUIRED FOR THE ROLE:
* At least **Apply on the website** years experience gained in a
similar environment.
* Proven initiative and demonstrated ability to develop, drive and
deliver ideas to plan
* Excellent technical skills in all elements of Microsoft Office,
Outlook and an ability to use several different technology platforms
* Fluent English with strong communication skills, both written and
oral
* Motivated and energetic self-starter who takes initiative
* Ability to multi-task and balance multiple projects
* Excellent attention to detail
* Willingness to learn and take on new responsibilities
DESIRABLE:
* 3rd level qualification or relevant experience.
* Database (e.g. Salesforce) and website management experience
* Experience gained in a charitable organisation
IF YOU ARE INTERESTED IN THIS ROLE, PLEASE SEND YOUR CV AND A COVER
LETTER TO **APPLY ON THE WEBSITE**
JOB TITLE: CENTRE COORDINATOR & ADMIN EXECUTIVE
FULL TIME, PERMANENT
REPORTS TO: Services Manager
LOCATION: Eccles St, Dublin 1
CORE PURPOSE(S): To support the Services Manager in the smooth running
of Eccles Street Centre, and support the overall Admin of the Services
Function within ARC, including Salesforce CRM Tool
RESPONSIBILITIES:
_Front of House Support_
* Provide a caring, supportive welcome and empathetic experience for
clients in all settings (face o face, by telephone, online)
* Provide Phone and Central Inbox Support
* Provide cover when necessary in the drop-in to attend to the
immediate needs of clients
_Coordinate services, volunteers, therapists and rooms_
* Work closely with Services Manager to plan, develop and maintain
both current and new services, courses and programmes based on client
needs and requests
* Assess potential volunteers and therapists for suitability
* Work with the therapists in a professional manner, ensuring smooth
operation of the day-to-day services
* Co-ordinate Diaries & Client Waiting Lists
* Co-ordinate bookings & ensure all therapy rooms are prepared on
time for classes and sessions
_Research, Reporting & Analysis_
* Provide support with client research and market research
* Support with reporting and Management Information requests
_Administration_
* Provide administrative back up and support to the CEO and Services
Manager
* Carry out ad hoc duties as requested by the CEO or Services
Manager
* Liaise with all third parties regarding the following services:
Printing, Stationary, Electrical Maintenance, Heating Maintenance,
Computers, Housekeeping, etc.
_Client database_
* Be the main administrator for the CRM system
* Maintain our main client database, entering and amending when
necessary all client information
* Maintain the filing system according to data protection guidelines
* Input client data into the CMS and produce reports and documents
as required
EXTERNAL AND INTERNAL COMMUNICATIONS:
* Liaise with other centre coordinators/managers, Services and
Fundraising & Communications team members across the organisation
* Liaise with Volunteers, Therapists and Clients
* Liaise with external contractors and service providers
QUALIFICATIONS OR EXPERIENCE REQUIRED FOR THE ROLE:
* At least **Apply on the website** years experience gained in a
similar environment.
* Proven initiative and demonstrated ability to develop, drive and
deliver ideas to plan
* Excellent technical skills in all elements of Microsoft Office,
Outlook and an ability to use several different technology platforms
* Fluent English with strong communication skills, both written and
oral
* Motivated and energetic self-starter who takes initiative
* Ability to multi-task and balance multiple projects
* Excellent attention to detail
* Willingness to learn and take on new responsibilities
DESIRABLE:
* 3rd level qualification or relevant experience.
* Database (e.g. Salesforce) and website management experience
* Experience gained in a charitable organisation
IF YOU ARE INTERESTED IN THIS ROLE, PLEASE SEND YOUR CV AND A COVER
LETTER TO **APPLY ON THE WEBSITE**
We need : English (Good)
Type: Permanent
Payment:
Category: Health
