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Job Details: Tele-Agent (German)


Riverview Business Park - Bessboro Road
Cork Blackrock
Please contact: Shirley Mullins
Voxpro is a multilingual Business Process Outsourcing provider delivering customer contact solutions on behalf of 300 companies and organisations, ranging from local enterprises to multinational corporations, including leading international blue chip companies.
As the voice at the end of the phone or the contact at the end of the email, SMS, or webchat, Voxpro is the unseen link connecting businesses to their clients 24 hours a day, 7 days a week, 365 days a year.

In 2011, we helped our clients deal with over 500,000 custom contacts from; \\\"my internet does not work\\\" to \\\"comment puis-je commander?\\\".

Operating from three purpose built facilities in Cork City, Ireland, our international call centre provides value, quality and expertise for all your customer contact management requirements.

Our Corporate mandate is to not only meet, but to exceed, our clients and their customers expectations; a philosophy instilled in our culture.
Tele-Agent (German)
Multi-Lingual Technical Support Tele-Agent (German speaking)

This a fantastic opportunity to join our dynamic and growing outsources services call centre and work for one of the most funky and high profile brands in the technology world. We are looking to recruit a team of multi-lingual technical support specialists to handle calls from business customers. Responsibilities: dealing with business sector customers you will receive incoming calls requesting you to resolve technical issues relating to online web applications. You will diagnose basic technical issues with web applications and aim to solve problems. You will be responsible for escalating the more difficult cases accordingly. Using the internal system to log tickets and track actions and communication with customers.

Skills Requirements
A basic understanding of web-based applications is required as is excellent IT skills, a passion for technology, excellent customer service and communication skills. An effective team player who has the ability to work shift pattern. Fluency in English essential.

Salary: €Neg DOE

Number of Positions

Contract Type

Days, Hours & Start Date
Days per week: Not specified

Hours per day: Not specified
Hours per week: 40

Start Date: Immediate

Experience Required:
Some Experience Required

We need : English (Good)
We need : German (Fluent)

Type: Permanent
Payment: €Neg DOE
Category: Customer Service

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