Job Details: CSR Online Advertising Specialist/Turkish Speaking


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CSR Online Advertising Specialist/Turkish Speaking
CSR ONLINE ADVERTISING SPECIALIST (TURKISH SPEAKING) - ONLINE
RECRUITMENT - BERLIN

JOB TITLE: CSR Online Advertising Specialist (Turkish Speaking)

REPORTING TO: Team Leader

LOCATION: Berlin

OVERALL JOB PURPOSE

This position offers you the opportunity to work alongside one of our
high profile clients who specialise in internet based searching and
video sharing platforms. As a CSR Online Advertising Specialist you
will be providing high quality customer assistance to our Client?s
customers. In this role you will be working on our client?s site to
apply an understanding of their products and drive ROI to an existing
customer starting of small and medium business accounts with further
development opportunities. Key activities include customer account
reviews, upselling, pro-actively establishing client satisfaction and
ensuring adaptation of account optimisation.

DUTIES AND RESPONSIBILITIES

? Provide high quality online customer service via phone, chat and
email that exceeds the customers? expectations

? Deliver efficient troubleshooting and query resolution

? Assist customers with account optimisation through various
communication channels including social networks

? Upsell additional product features to existing B2B customers

? Identify, qualify and overcome customer objections

? Ability to research and develop knowledge of customers products
and services

? Collaborate with other departments to resolve customer escalations
within agreed timeline

? Meet deadlines with a fast paced environment

? Use initiative to identifying trends and/or process improvements

? Participate in on-going product training and process upskilling

? Gain an in depth knowledge and understanding of all online
advertising services including PPC, Maps, Analytics, Shopping and
Search

REQUIRED QUALIFICATIONS & EXPERIENCE

? Fluency in written and spoken English and the required language
for this role is essential

? Preferably 1 years? experience in a customer service related
field

? Excellent communication and negotiation skills and confidence in
dealing with customers

? Comfortable working in an online environment with general computer
literacy

? Strong analytical and problem solving abilities

? Self-motivation to meet and exceed individual and team targets

? General knowledge of social media and digital platforms

? Ability to work individually and as part of a team

? BA/BSc degree or equivalent is preferable but not essential

COMPETENCIES

? Solutions Orientated

? Initiative

? Collaboration

? Organizational commitment

? Customer Focus

? Teamwork

? Organization & Planning

? Results Orientated

? Attention to detail

? Problem Solving & Information Gathering

? Resilience & Adaptability

WHAT WE OFFER

? Vibrant, multi-cultural environment

? Career & Personal Development

? Quarterly performance bonus

? Capital formation savings payments

? Comprehensive Benefits Package

? Access to Discount Schemes

? Paid Annual Leave

ABOUT MAJOREL

At Majorel, we create amazing customer experiences that people value
and we are proud of. By combining talent, data, and technology we
deliver real impact for our partners.

Our vision is to be our clients? trusted long-term partner for
customer engagement in a constantly changing world. Creativity,
Excellence and Respect drive everything we do. This ensures success
for our partners and allows us to thrive as one team.

Majorel is an equal opportunities employer and embraces diversity and
does not discriminate on the grounds gender, age, ethnicity, race,
nationality, religion, disability, gender identity, sexual
orientation, marital or civil partnership status.

DISCLAIMER

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list of
all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of
their normal responsibilities from time to time, as needed.

Please note the cross country relocations are limited at this time due
to onboarding restrictions caused by COVID-**Apply on the website**.
Should you wish to apply for a role in another country please speak to
your local Talent Acquisition team before submitting your application.

.
Datum: **Apply on the website**.**Apply on the website**.**Apply on
the website** Standort:

Dublin, D, IE, D3

JOBSEGMENT: Recruiting, Customer Service Representative, Advertising,
Human Resources, Customer Service, Marketing, Bilingual, Research
CSR ONLINE ADVERTISING SPECIALIST (TURKISH SPEAKING) - ONLINE
RECRUITMENT - BERLIN

JOB TITLE: CSR Online Advertising Specialist (Turkish Speaking)

REPORTING TO: Team Leader

LOCATION: Berlin

OVERALL JOB PURPOSE

This position offers you the opportunity to work alongside one of our
high profile clients who specialise in internet based searching and
video sharing platforms. As a CSR Online Advertising Specialist you
will be providing high quality customer assistance to our Client?s
customers. In this role you will be working on our client?s site to
apply an understanding of their products and drive ROI to an existing
customer starting of small and medium business accounts with further
development opportunities. Key activities include customer account
reviews, upselling, pro-actively establishing client satisfaction and
ensuring adaptation of account optimisation.

DUTIES AND RESPONSIBILITIES

? Provide high quality online customer service via phone, chat and
email that exceeds the customers? expectations

? Deliver efficient troubleshooting and query resolution

? Assist customers with account optimisation through various
communication channels including social networks

? Upsell additional product features to existing B2B customers

? Identify, qualify and overcome customer objections

? Ability to research and develop knowledge of customers products
and services

? Collaborate with other departments to resolve customer escalations
within agreed timeline

? Meet deadlines with a fast paced environment

? Use initiative to identifying trends and/or process improvements

? Participate in on-going product training and process upskilling

? Gain an in depth knowledge and understanding of all online
advertising services including PPC, Maps, Analytics, Shopping and
Search

REQUIRED QUALIFICATIONS & EXPERIENCE

? Fluency in written and spoken English and the required language
for this role is essential

? Preferably 1 years? experience in a customer service related
field

? Excellent communication and negotiation skills and confidence in
dealing with customers

? Comfortable working in an online environment with general computer
literacy

? Strong analytical and problem solving abilities

? Self-motivation to meet and exceed individual and team targets

? General knowledge of social media and digital platforms

? Ability to work individually and as part of a team

? BA/BSc degree or equivalent is preferable but not essential

COMPETENCIES

? Solutions Orientated

? Initiative

? Collaboration

? Organizational commitment

? Customer Focus

? Teamwork

? Organization & Planning

? Results Orientated

? Attention to detail

? Problem Solving & Information Gathering

? Resilience & Adaptability

WHAT WE OFFER

? Vibrant, multi-cultural environment

? Career & Personal Development

? Quarterly performance bonus

? Capital formation savings payments

? Comprehensive Benefits Package

? Access to Discount Schemes

? Paid Annual Leave

ABOUT MAJOREL

At Majorel, we create amazing customer experiences that people value
and we are proud of. By combining talent, data, and technology we
deliver real impact for our partners.

Our vision is to be our clients? trusted long-term partner for
customer engagement in a constantly changing world. Creativity,
Excellence and Respect drive everything we do. This ensures success
for our partners and allows us to thrive as one team.

Majorel is an equal opportunities employer and embraces diversity and
does not discriminate on the grounds gender, age, ethnicity, race,
nationality, religion, disability, gender identity, sexual
orientation, marital or civil partnership status.

DISCLAIMER

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list of
all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of
their normal responsibilities from time to time, as needed.

Please note the cross country relocations are limited at this time due
to onboarding restrictions caused by COVID-**Apply on the website**.
Should you wish to apply for a role in another country please speak to
your local Talent Acquisition team before submitting your application.

.
Datum: **Apply on the website**.**Apply on the website**.**Apply on
the website** Standort:

Dublin, D, IE, D3

JOBSEGMENT: Recruiting, Customer Service Representative, Advertising,
Human Resources, Customer Service, Marketing, Bilingual, Research


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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