Job Details: Anew Support Services: Senior Service Manager


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Anew Support Services: Senior Service Manager


JOB TITLE: SENIOR SERVICE MANAGER

REPORTING TO: CEO, HEAD OFFICE

LOCATION: DUBLIN (WITH TRAVEL)

FULL TIME/PART TIME: FULL TIME

SALARY: DOE

CLOSING DATE: **APPLY ON THE WEBSITE**TH OCTOBER **APPLY ON THE
WEBSITE**

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THE ORGANISATION

ANEW SUPPORT SERVICES (Anew) provides a range of practical and
emotional supports for pregnant women and new mothers who are
experiencing or at risk of experiencing homelessness. Anew?s aim is
to provide rapid exits from homelessness and improve post-natal
outcomes for the women and babies who use our services.

THE ROLE

The Senior Service Manager will have overall responsibility for the
Accommodation and Support Services in Anew, The post holder will work
closely with Anew?s CEO and will have responsibility for managing
and leading staff and volunteers within Anew?s accommodation and
associated support services. A priority of the job holder will be to
further promote excellence within Anew?s award-winning services,
develop funding streams and enhance the caring and empowering culture
that exists across all facets of the service.

There is a requirement for the successful candidate to be flexible in
their approach and in their hours of work to ensure the needs of the
organisation are met. There may be a need to assign additional or
alternative duties dependent on the needs of the organisation.

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PRIMARY RESPONSIBILITIES

_MANAGEMENT AND LEADERSHIP_

* Provide leadership, management and support to the team, including
paid staff, volunteers, scheme staff etc.
* Ensure the safe and compliant operation of Anew?s Supported
Temporary Accommodation Service for Homeless Pregnant Women in Swords,
Dublin.
* Manage and develop the range of Day Services associated with our
service for pregnant women and new mothers based in Pearse Street,
Dublin 2.
* Continue to develop the good community support and integration the
STA has achieved in Fingal County Council and beyond.
* Manage the staff team and rosters to ensure full staff cover
**Apply on the website** days a years, **Apply on the website**/7.
* Recruit staff as required.
* Ensure regular team meetings are held by the Accommodation Team
Leader.
* Lead quarterly assessments to review the model of service
delivery.
* Ensure all required policies are in place and ensure the staff
team follow the operational procedures relating to the policies.
* Management of the facilities operated by Anew to ensure the safety
of all who visit or work there, through implementation of proper
security and safe practices.
* Promote the development and sharing of good practice in the
delivery of services within Anew.
* Foster an atmosphere of ongoing practice development to maintain
excellent outcomes for the client group.

_ORGANISATION AND ADMINISTRATION_

* Manage the operational budget, ensuring the service comes in on
budget.
* Collaborate with the Finance Officer, ensuring that all financial
practices are in line with policies.
* Collate and coordinate returns required for funders and/or
statutory authorities.
* Compile and coordinate statistics relating to Key Performance
Indicators through the use of PASS, Outcome Star Online and internal
systems.
* Preparation of reports as requested by the CEO and others,
including Board Reports.
* Contribute to the development of the annual report and provide
relevant information regarding the homeless service in relation to
finance, case studies and statistics.
* Attendance at meetings as required, both internal and external.

_NETWORKING_

* Networking and representing the organisation at events (may take
place outside of office hours).
* Represent the organisation at Sector and Government level and
maintain relationships with key representatives.
* Ensure the organisation is represented at related conferences and
summits.
* Develop key relationships with funders and any other key
organisations.
* Contribute to the website and social media content for Anew?s
Services.
* Support the CEO in representing the organisation on media related
issues concerning Anew?s services.
* Promote the work of Anew through liaison with businesses, media,
core supporters etc.

_CORPORATE GOVERNANCE AND COMPLIANCE_

* Manage the implementation and compliance of best practice in
corporate governance, legal requirements and regulations to ensure
that Anew is fully compliant with Funding Organisations?
requirements.
* Ensure compliance with all Health and Safety regulations.
* Continually re-assess the operational risks inherent in the
provision of services, taking account of changes in legal and
regulatory requirements and best practice.
* Hold the Designated Liaison role for Child Protection issues for
the organisation and submit Child Protection reports as required.
* Process Garda vetting applications for the organisation.

_DEVELOPMENT_

* Develop Anew?s Accommodation and Support services to respond to
emerging need.
* Identify new areas of funding to support the Homeless
Accommodation Service.
* Develop comprehensive proposals for funding.
* Identify funding calls and submit applications as appropriate.

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OUR RIGHTS AND RESPONSIBILITIES

* We treat all in contact with our service with dignity and respect,
promoting a culture of unconditional positive regard at all times.
* We ensure the confidentiality of personal information concerning
service users, whilst acknowledging the needs for the professional
sharing of information within the relevant staff team.
* All in contact and working in the service are expected to
contribute to the promotion, creation and maintenance of a welcoming,
safe, caring and stable service.
* We recognise clients as expert through experience, promoting their
participation in all aspects of service delivery
* We encourage women to develop as peer mentors with the aim of peer
led programmes.

REQUIREMENTS AND QUALIFICATIONS

_EDUCATION_

* The successful candidate will hold an honours degree in the Social
Care, Social Work or relevant discipline etc.
* Further studies or training in management and leadership.
* Additional qualifications in housing, addiction, mental health and
safety or crisis prevention would also be advantageous.

_EXPERIENCE_

* At least 3 year?s management experience in the voluntary sector.
* A minimum of **Apply on the website** years working in a
residential, parent unit and/or homeless facility.
* A minimum of 4 years supporting and supervising a client facing
team.
* Extensive experience of working in or with voluntary sector
services.
* Experience in liaising and negotiating with statutory funding
providers.
* Experience of successful development, management, implementation
and evaluation of complex project plans.

_KNOWLEDGE_

* Knowledge of the relevant National Policies relating to the areas
of Homelessness, Aftercare, Maternity care and children.
* Detailed knowledge and understanding of the roles and
responsibilities of statutory agencies such as Dublin Regional
Homeless Executive and Tusla in relation to homelessness and social
care.
* Knowledge of Key Performance Indicators for homelessness and early
childhood.
* Knowledge of Health and Safety legislation and policy and the
incorporation/implementation of both within the working environment.

_SKILLS_

* Excellent communications skills, both written and verbal, in
individual and group situations. Ability to gain rapport with and to
relate to a wide variety of audiences both internally and externally.
* Excellent IT skills and proficient in Microsoft Office.
* A positive outlook with resilience and persistence in the face of
barriers and setbacks.
* An ability to set vision for a service.
* Project Management skills.
* An ability to write reports in a clear, concise and structured
manner.

If you have the desire to join an organisation where you will have the
opportunity to be part of the evolution of a dynamic service and
create a real impact on the work and direction of the organisation,
please email your cover letter and CV to **Apply on the website**.

Appointment is subject to satisfactory references and garda vetting.


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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