Job Details: Technical Support Advisor


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Technical Support Advisor
Our client is a leading legal firm in the heart of Dublin 2 that has
been around for decades. They&#**Apply on the website**;ve got an
unrivalled culture and environment, one that promotes learning &
development as well as progression within the business.

They have a vacancy within their small infrastructure team for a
Technical Support Advisor. In this position, you would be tasked with
supporting users remotely, as well as in person in the office when the
time is right to go back. They are seeking someone with a couple of
years broad IT experience, ideally having experience in a professional
environment such as a law firm or similar.

EXPERIENCE REQUIRED:
* 2 years? experience in a Tech Support/Desktop Support type role
* Providing a solid understanding both technically and functionally
of Microsoft Active Directory, DNS,
* DHCP, Exchange **Apply on the website**/Online, Group Policy and
Office **Apply on the website**.
* Able to promptly answer support related email, phone calls and
other electronic communications.
* Able to work independently and efficiently to meet deadlines.
* Experience troubleshooting and diagnosing issues with Windows
8/**Apply on the website**+, Microsoft **Apply on the website**
technologies such as Exchange, Office **Apply on the website**+,
Teams, OneDrive, SharePoint.
* Experience with Backup Technologies, Citrix / Terminal services,
Enterprise Anti-virus.
* Microsoft WSUS, SCCM, GFI LanGuard or similar product experience.
* Knowledge of SharePoint an advantage.
* Creating and maintaining documentation.
* Connectivity troubleshooting for desktops, servers, and basic
network issues.
* Highlight user training requirements identified during the process
of supporting computer users.
* Proficient in Internet related applications such as E-Mail
clients, FTP clients and Web Browsers.
* Analytical and decisive, with the ability to prioritise and
communicate key objectives to achieve organisational goals.
* Experience in Financial Services/Insurance Industry would be
advantageous.
* Strong written and verbal communication skills.
* Exceptional troubleshooting and problem analysis skills.

DUTIES INCLUDE:
* Provide first-level and second-level support to computer systems
users to the standards and levels required by the Business and IT
management.
* Manage busy helpdesk with energy - prioritising tickets, managing
competing priorities and following through to ensure problems are
fully resolved.
* Log all required support call information and solutions to the IT
Helpdesk system and resolve calls in a timely, efficient, courteous
and professional manner while meeting or exceeding the performance
metrics required of the IT support service.
* Take ownership of user problems and be pro-active when dealing
with issues. Use root-cause analysis to drive longer term
efficiencies.
* Log and manage calls to external support organisations as
required.
* Events log monitoring, patch management system monitoring.
* Patching & upgrade of operating systems, software & applications.
* Security maintenance: Anti-virus & MDM roll-out, troubleshooting &
maintenance.
* Undertake and participate in business and IT projects as required.
* Highlight user training requirements identified during the process
of supporting computer users.
* Maintenance of company voicemail and telephony systems.
* Plan, test and partner in the roll-out of upgrades/new
applications, hardware, operating systems and infrastructure
equipment.
* Provide guidance and technical expertise for users related to
system or software and provide ad-hoc user training and instruction on
applications, software and hardware
* Support occasional maintenance and help with installs of network
and server infrastructure equipment and implement necessary changes
when required
* End to end IT support including setting up of meeting rooms with
audio and visual requirements
* Work on multiple initiatives simultaneously
* Build and maintain excellent working relationships with business
Our client is a leading legal firm in the heart of Dublin 2 that has
been around for decades. They&#**Apply on the website**;ve got an
unrivalled culture and environment, one that promotes learning &
development as well as progression within the business.

They have a vacancy within their small infrastructure team for a
Technical Support Advisor. In this position, you would be tasked with
supporting users remotely, as well as in person in the office when the
time is right to go back. They are seeking someone with a couple of
years broad IT experience, ideally having experience in a professional
environment such as a law firm or similar.

EXPERIENCE REQUIRED:
* 2 years? experience in a Tech Support/Desktop Support type role
* Providing a solid understanding both technically and functionally
of Microsoft Active Directory, DNS,
* DHCP, Exchange **Apply on the website**/Online, Group Policy and
Office **Apply on the website**.
* Able to promptly answer support related email, phone calls and
other electronic communications.
* Able to work independently and efficiently to meet deadlines.
* Experience troubleshooting and diagnosing issues with Windows
8/**Apply on the website**+, Microsoft **Apply on the website**
technologies such as Exchange, Office **Apply on the website**+,
Teams, OneDrive, SharePoint.
* Experience with Backup Technologies, Citrix / Terminal services,
Enterprise Anti-virus.
* Microsoft WSUS, SCCM, GFI LanGuard or similar product experience.
* Knowledge of SharePoint an advantage.
* Creating and maintaining documentation.
* Connectivity troubleshooting for desktops, servers, and basic
network issues.
* Highlight user training requirements identified during the process
of supporting computer users.
* Proficient in Internet related applications such as E-Mail
clients, FTP clients and Web Browsers.
* Analytical and decisive, with the ability to prioritise and
communicate key objectives to achieve organisational goals.
* Experience in Financial Services/Insurance Industry would be
advantageous.
* Strong written and verbal communication skills.
* Exceptional troubleshooting and problem analysis skills.

DUTIES INCLUDE:
* Provide first-level and second-level support to computer systems
users to the standards and levels required by the Business and IT
management.
* Manage busy helpdesk with energy - prioritising tickets, managing
competing priorities and following through to ensure problems are
fully resolved.
* Log all required support call information and solutions to the IT
Helpdesk system and resolve calls in a timely, efficient, courteous
and professional manner while meeting or exceeding the performance
metrics required of the IT support service.
* Take ownership of user problems and be pro-active when dealing
with issues. Use root-cause analysis to drive longer term
efficiencies.
* Log and manage calls to external support organisations as
required.
* Events log monitoring, patch management system monitoring.
* Patching & upgrade of operating systems, software & applications.
* Security maintenance: Anti-virus & MDM roll-out, troubleshooting &
maintenance.
* Undertake and participate in business and IT projects as required.
* Highlight user training requirements identified during the process
of supporting computer users.
* Maintenance of company voicemail and telephony systems.
* Plan, test and partner in the roll-out of upgrades/new
applications, hardware, operating systems and infrastructure
equipment.
* Provide guidance and technical expertise for users related to
system or software and provide ad-hoc user training and instruction on
applications, software and hardware
* Support occasional maintenance and help with installs of network
and server infrastructure equipment and implement necessary changes
when required
* End to end IT support including setting up of meeting rooms with
audio and visual requirements
* Work on multiple initiatives simultaneously
* Build and maintain excellent working relationships with business


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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