MANAGE A PRIORITIZED QUEUE OF INTEGRATED PROPERTY MANAGERS (IPMS) THAT
NEED CONSULTATIONS, BASED ON PERFORMANCE ACROSS VARIOUS METRICS WORK
WITH SUPPLY ACQUISITION TEAM TO PROVIDE TECHNICAL INTEGRATION REVIEW
TO ENSURE A STRONG START FOR NEW PARTNERS. PROVIDE TECHNICAL ACCOUNT
REVIEWS FOR ACCOUNT MANAGEMENT WHEN REQUESTED TO ASSESS THE TECHNICAL
HEALTH OF OUR PARTNERS. RESEARCH DRIVERS OF PERFORMANCE AND IDENTIFY
ROOT CAUSES BEHIND CONCERNS NOTED BY A PM PARTNER, PARTNER SUCCESS,
AND/OR REPORTING PROVIDE EXPLANATIONS AND BUILD DETAILED ACTION PLANS
FOR THE PM PARTNER THAT INCLUDE COORDINATED ISSUE RESOLUTION ACROSS
INTERNAL TEAMS, BEHAVIORAL MODIFICATION, AND/OR TECHNICAL
INSTRUCTION/TRAINING, DEPENDING ON THE SCENARIO IMPLEMENT PROACTIVE
ISSUE SOLUTIONS FOR TARGET IPM PARTNERS, IN COORDINATION WITH PARTNER
SUCCESS, SOFTWARE PARTNERS, CONNECTIVITY, AND PRODUCT TEAMS PROVIDE
RECOMMENDATIONS AND GUIDELINES ABOUT LISTING ON VRBO/EG SITES. COLLECT
AND ANALYSE FEEDBACK FROM PARTNERS REGARDING PRODUCT IMPROVEMENTS AND
PROCESSES TO DRIVE PARTNER EFFICIENCIES AND INCREASED REVENUES..
PRESENT FINDINGS OF TECHNICAL TRENDS TO INTERNAL TEAMS FOR PROCEDURAL
OR TOOL IMPROVEMENT. SUPERVISE AND PROVIDE DATA ON KPIS FOR IPM
PERFORMANCE IMPROVEMENT ACROSS MULTIPLE CHECKPOINTS, AS WELL AS
PARTNER HAPPINESS KEEP A PULSE ON NEW PRODUCT AND SERVICE LAUNCHES, AS
WELL AS INDUSTRY SOLUTIONS, WHICH HELP INCREASE PARTNER PERFORMANCE
BUILD CHANNEL PARTNER FUNCTIONALITY EXPERTISE AND SERVE AS SUBJECT
MATTER EXPERT IN PROJECT PLANS TO SUPPORT CONNECTIVITY, CHANNEL AND
PARTNERSHIP TEAMS
WHO YOU ARE:
EXPERIENCE IN TECHNICAL ACCOUNT MANAGEMENT, IMPLEMENTATION PROJECT
MANAGEMENT, OR CLIENT SERVICES PROFICIENCY IN ENGLISH AND EITHER
GERMAN, FRENCH, SPANISH OR PORTUGUESE TO A NATIVE LEVEL. PROFICIENCY
WITH EXCEL, SALESFORCE.COM, ISSUE-TRACKING SOFTWARE (JIRA, RALLY,
ETC.), TABLEAU, SPLUNK, AND XML EXPERIENCE WORKING WITH
CROSS-FUNCTIONAL TEAMS, INCLUDING, BUT NOT LIMITED TO PRODUCT,
DEVELOPMENT, PRODUCT MARKETING, ACCOUNT MANAGEMENT, CONNECTIVITY, OR
SALES TEAMS HISTORY OF MEETING AND EXCEEDING KPIS, REPORTING ON
PERFORMANCE METRICS, AND ADJUSTING PERFORMANCE TO IMPROVE RESULTS
ABILITY TO BE THE BRIDGE BETWEEN TECHNICAL AND NON TECHNICAL TEAMS.WHAT YOU?LL DO:
MANAGE A PRIORITIZED QUEUE OF INTEGRATED PROPERTY MANAGERS (IPMS) THAT
NEED CONSULTATIONS, BASED ON PERFORMANCE ACROSS VARIOUS METRICS WORK
WITH SUPPLY ACQUISITION TEAM TO PROVIDE TECHNICAL INTEGRATION REVIEW
TO ENSURE A STRONG START FOR NEW PARTNERS. PROVIDE TECHNICAL ACCOUNT
REVIEWS FOR ACCOUNT MANAGEMENT WHEN REQUESTED TO ASSESS THE TECHNICAL
HEALTH OF OUR PARTNERS. RESEARCH DRIVERS OF PERFORMANCE AND IDENTIFY
ROOT CAUSES BEHIND CONCERNS NOTED BY A PM PARTNER, PARTNER SUCCESS,
AND/OR REPORTING PROVIDE EXPLANATIONS AND BUILD DETAILED ACTION PLANS
FOR THE PM PARTNER THAT INCLUDE COORDINATED ISSUE RESOLUTION ACROSS
INTERNAL TEAMS, BEHAVIORAL MODIFICATION, AND/OR TECHNICAL
INSTRUCTION/TRAINING, DEPENDING ON THE SCENARIO IMPLEMENT PROACTIVE
ISSUE SOLUTIONS FOR TARGET IPM PARTNERS, IN COORDINATION WITH PARTNER
SUCCESS, SOFTWARE PARTNERS, CONNECTIVITY, AND PRODUCT TEAMS PROVIDE
RECOMMENDATIONS AND GUIDELINES ABOUT LISTING ON VRBO/EG SITES. COLLECT
AND ANALYSE FEEDBACK FROM PARTNERS REGARDING PRODUCT IMPROVEMENTS AND
PROCESSES TO DRIVE PARTNER EFFICIENCIES AND INCREASED REVENUES..
PRESENT FINDINGS OF TECHNICAL TRENDS TO INTERNAL TEAMS FOR PROCEDURAL
OR TOOL IMPROVEMENT. SUPERVISE AND PROVIDE DATA ON KPIS FOR IPM
PERFORMANCE IMPROVEMENT ACROSS MULTIPLE CHECKPOINTS, AS WELL AS
PARTNER HAPPINESS KEEP A PULSE ON NEW PRODUCT AND SERVICE LAUNCHES, AS
WELL AS INDUSTRY SOLUTIONS, WHICH HELP INCREASE PARTNER PERFORMANCE
BUILD CHANNEL PARTNER FUNCTIONALITY EXPERTISE AND SERVE AS SUBJECT
MATTER EXPERT IN PROJECT PLANS TO SUPPORT CONNECTIVITY, CHANNEL AND
PARTNERSHIP TEAMS
WHO YOU ARE:
EXPERIENCE IN TECHNICAL ACCOUNT MANAGEMENT, IMPLEMENTATION PROJECT
MANAGEMENT, OR CLIENT SERVICES PROFICIENCY IN ENGLISH AND EITHER
GERMAN, FRENCH, SPANISH OR PORTUGUESE TO A NATIVE LEVEL. PROFICIENCY
WITH EXCEL, SALESFORCE.COM, ISSUE-TRACKING SOFTWARE (JIRA, RALLY,
ETC.), TABLEAU, SPLUNK, AND XML EXPERIENCE WORKING WITH
CROSS-FUNCTIONAL TEAMS, INCLUDING, BUT NOT LIMITED TO PRODUCT,
DEVELOPMENT, PRODUCT MARKETING, ACCOUNT MANAGEMENT, CONNECTIVITY, OR
SALES TEAMS HISTORY OF MEETING AND EXCEEDING KPIS, REPORTING ON
PERFORMANCE METRICS, AND ADJUSTING PERFORMANCE TO IMPROVE RESULTS
ABILITY TO BE THE BRIDGE BETWEEN TECHNICAL AND NON TECHNICAL TEAMS.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
