JOB DESCRIPTION
PRODUCT MANAGER ? CUSTOMER DIGITAL EXPERIENCE
DO YOU FEEL PASSIONATE ABOUT CUSTOMER EXPERIENCE AND SERVICE
EXCELLENCE?
HAVE YOU SUCCESSFULLY DELIVERED A COHESIVE CROSS-CHANNEL,
MULTI-CHANNEL OR OMNICHANNEL SOLUTION TO MARKET IN A DYNAMIC INDUSTRY
LIKE CLOUD COMPUTING OR INFORMATION TECHNOLOGY?
WE ARE LOOKING FOR A PROFESSIONAL PRODUCT MANAGER WHO CAN TAKE
RESPONSIBILITY FOR AND DELIVER A ROBUST AND COHESIVE CUSTOMER
ENGAGEMENT PLATFORM WITH A FOCUS ON DELIVERING AN EFFORTLESS
EXPERIENCE FOR OUR CUSTOMERS SEEKING TECHNICAL SUPPORT.
AS A COMPANY, VMWARE IS ON A JOURNEY FROM ON-PREMISE TO THE CLOUD. WE
HAVE MADE PHENOMENAL STRIDES AND ARE SEEING AMAZING UPTAKE WITH OUR
CUSTOMERS. AS A PART OF THIS JOURNEY, WE ARE EVOLVING CUSTOMER SUPPORT
TO DRIVE A RICH CONTENT FOCUSED EXPERIENCE ACROSS EXISTING AND
EXCITING NEW CHANNELS.
IN THIS ROLE YOU WILL WORK AS PART OF A TEAM OF PRODUCT MANAGERS TO:
DEFINE, IMPLEMENT AND MAINTAIN VMWARE?S TECHNICAL SUPPORT PRODUCT
SOLUTIONS AND ROADMAP RESEARCH THE BEST OF BREED APPROACH TO
TECHNOLOGY AND ENSURE THAT VMWARE IS LEAPFROGGING THE COMPETITION IN
DELIVERING AN EFFORTLESS CUSTOMER EXPERIENCE. COLLABORATE WITH A BROAD
RANGE OF PARTNERS INCLUDING USER EXPERIENCE, IT AND ENGINEERING TEAMS
TO PLAN AND DELIVER TO THE PRODUCT ROADMAP. DEFINE USER STORIES FOR
EACH ITERATION AND RELEASE FOLLOWING AN AGILE PROCESS OF DEVELOPMENT.
ACT AS A CHAMPION OF THE EFFORT ACROSS THE VARIOUS FUNCTIONS INVOLVED
THROUGH ENGAGING AND COLLABORATIVE DECISION-MAKING. WORK WITH OTHER
PRODUCT MANAGERS, PROGRAM MANAGERS AND PRODUCT MARKETING TO TAKE NEW
CAPABILITIES TO MARKET.
YOU WILL NEED TO HAVE THE FOLLOWING EXPERTISE AND EXPERIENCE:
5+ YEARS IN PRODUCT FOCUSED STRATEGIC INITIATIVES AND ACTIVITIES,
INCLUDING IMPLEMENTATION OF TOOLS AND TECHNOLOGIES, REPORTING AND
ANALYSIS, PROCESS AND CHANGE MANAGEMENT. MINIMUM OF 5 YEARS OF PRODUCT
MANAGEMENT RELATED TO THE DELIVERY OF SOFTWARE AND/OR SAAS SOLUTIONS.
PROVEN EXPERIENCE DELIVERING SOFTWARE USING AGILE, HAVING DELIVERED
SAAS A PLUS. EXPERIENCE IN OR WORKING WITH A TECHNICAL SUPPORT
ORGANIZATION (EDUCATION, SUPPORT, PROFESSIONAL SERVICES). BA/BS IN
COMPUTER SCIENCE, ENGINEERING OR EQUIVALENT EXPERIENCE
VMWARE IS AN EQUAL OPPORTUNITY EMPLOYER AND PROHIBITS DISCRIMINATION
AND HARASSMENT OF ANY KIND: VMWARE IS COMMITTED TO THE PRINCIPLE OF
EQUAL EMPLOYMENT OPPORTUNITY FOR ALL EMPLOYEES AND TO PROVIDING
EMPLOYEES WITH A WORK ENVIRONMENT FREE OF DISCRIMINATION AND
HARASSMENT. ALL EMPLOYMENT DECISIONS AT VMWARE ARE BASED ON BUSINESS
NEEDS, JOB REQUIREMENTS AND INDIVIDUAL QUALIFICATIONS, WITHOUT REGARD
TO RACE, COLOR, RELIGION OR BELIEF, NATIONAL, SOCIAL OR ETHNIC ORIGIN,
SEX (INCLUDING PREGNANCY), AGE, PHYSICAL, MENTAL OR SENSORY
DISABILITY, HIV STATUS, SEXUAL ORIENTATION, GENDER IDENTITY AND/OR
EXPRESSION, MARITAL, CIVIL UNION OR DOMESTIC PARTNERSHIP STATUS, PAST
OR PRESENT MILITARY SERVICE, FAMILY MEDICAL HISTORY OR GENETIC
INFORMATION, FAMILY OR PARENTAL STATUS, OR ANY OTHER STATUS PROTECTED
BY THE LAWS OR REGULATIONS IN THE LOCATIONS WHERE WE OPERATE. VMWARE
WILL NOT TOLERATE DISCRIMINATION OR HARASSMENT BASED ON ANY OF THESE
CHARACTERISTICS. VMWARE ENCOURAGES APPLICANTS OF ALL AGES. VMWARE WILL
PROVIDE REASONABLE ACCOMMODATION TO EMPLOYEES WHO HAVE PROTECTED
DISABILITIES CONSISTENT WITH LOCAL LAW.
Position: Product Manager - Customer Digital Experience
JOB DESCRIPTION
PRODUCT MANAGER ? CUSTOMER DIGITAL EXPERIENCE
DO YOU FEEL PASSIONATE ABOUT CUSTOMER EXPERIENCE AND SERVICE
EXCELLENCE?
HAVE YOU SUCCESSFULLY DELIVERED A COHESIVE CROSS-CHANNEL,
MULTI-CHANNEL OR OMNICHANNEL SOLUTION TO MARKET IN A DYNAMIC INDUSTRY
LIKE CLOUD COMPUTING OR INFORMATION TECHNOLOGY?
WE ARE LOOKING FOR A PROFESSIONAL PRODUCT MANAGER WHO CAN TAKE
RESPONSIBILITY FOR AND DELIVER A ROBUST AND COHESIVE CUSTOMER
ENGAGEMENT PLATFORM WITH A FOCUS ON DELIVERING AN EFFORTLESS
EXPERIENCE FOR OUR CUSTOMERS SEEKING TECHNICAL SUPPORT.
AS A COMPANY, VMWARE IS ON A JOURNEY FROM ON-PREMISE TO THE CLOUD. WE
HAVE MADE PHENOMENAL STRIDES AND ARE SEEING AMAZING UPTAKE WITH OUR
CUSTOMERS. AS A PART OF THIS JOURNEY, WE ARE EVOLVING CUSTOMER SUPPORT
TO DRIVE A RICH CONTENT FOCUSED EXPERIENCE ACROSS EXISTING AND
EXCITING NEW CHANNELS.
IN THIS ROLE YOU WILL WORK AS PART OF A TEAM OF PRODUCT MANAGERS TO:
DEFINE, IMPLEMENT AND MAINTAIN VMWARE?S TECHNICAL SUPPORT PRODUCT
SOLUTIONS AND ROADMAP RESEARCH THE BEST OF BREED APPROACH TO
TECHNOLOGY AND ENSURE THAT VMWARE IS LEAPFROGGING THE COMPETITION IN
DELIVERING AN EFFORTLESS CUSTOMER EXPERIENCE. COLLABORATE WITH A BROAD
RANGE OF PARTNERS INCLUDING USER EXPERIENCE, IT AND ENGINEERING TEAMS
TO PLAN AND DELIVER TO THE PRODUCT ROADMAP. DEFINE USER STORIES FOR
EACH ITERATION AND RELEASE FOLLOWING AN AGILE PROCESS OF DEVELOPMENT.
ACT AS A CHAMPION OF THE EFFORT ACROSS THE VARIOUS FUNCTIONS INVOLVED
THROUGH ENGAGING AND COLLABORATIVE DECISION-MAKING. WORK WITH OTHER
PRODUCT MANAGERS, PROGRAM MANAGERS AND PRODUCT MARKETING TO TAKE NEW
CAPABILITIES TO MARKET.
YOU WILL NEED TO HAVE THE FOLLOWING EXPERTISE AND EXPERIENCE:
5+ YEARS IN PRODUCT FOCUSED STRATEGIC INITIATIVES AND ACTIVITIES,
INCLUDING IMPLEMENTATION OF TOOLS AND TECHNOLOGIES, REPORTING AND
ANALYSIS, PROCESS AND CHANGE MANAGEMENT. MINIMUM OF 5 YEARS OF PRODUCT
MANAGEMENT RELATED TO THE DELIVERY OF SOFTWARE AND/OR SAAS SOLUTIONS.
PROVEN EXPERIENCE DELIVERING SOFTWARE USING AGILE, HAVING DELIVERED
SAAS A PLUS. EXPERIENCE IN OR WORKING WITH A TECHNICAL SUPPORT
ORGANIZATION (EDUCATION, SUPPORT, PROFESSIONAL SERVICES). BA/BS IN
COMPUTER SCIENCE, ENGINEERING OR EQUIVALENT EXPERIENCE
VMWARE IS AN EQUAL OPPORTUNITY EMPLOYER AND PROHIBITS DISCRIMINATION
AND HARASSMENT OF ANY KIND: VMWARE IS COMMITTED TO THE PRINCIPLE OF
EQUAL EMPLOYMENT OPPORTUNITY FOR ALL EMPLOYEES AND TO PROVIDING
EMPLOYEES WITH A WORK ENVIRONMENT FREE OF DISCRIMINATION AND
HARASSMENT. ALL EMPLOYMENT DECISIONS AT VMWARE ARE BASED ON BUSINESS
NEEDS, JOB REQUIREMENTS AND INDIVIDUAL QUALIFICATIONS, WITHOUT REGARD
TO RACE, COLOR, RELIGION OR BELIEF, NATIONAL, SOCIAL OR ETHNIC ORIGIN,
SEX (INCLUDING PREGNANCY), AGE, PHYSICAL, MENTAL OR SENSORY
DISABILITY, HIV STATUS, SEXUAL ORIENTATION, GENDER IDENTITY AND/OR
EXPRESSION, MARITAL, CIVIL UNION OR DOMESTIC PARTNERSHIP STATUS, PAST
OR PRESENT MILITARY SERVICE, FAMILY MEDICAL HISTORY OR GENETIC
INFORMATION, FAMILY OR PARENTAL STATUS, OR ANY OTHER STATUS PROTECTED
BY THE LAWS OR REGULATIONS IN THE LOCATIONS WHERE WE OPERATE. VMWARE
WILL NOT TOLERATE DISCRIMINATION OR HARASSMENT BASED ON ANY OF THESE
CHARACTERISTICS. VMWARE ENCOURAGES APPLICANTS OF ALL AGES. VMWARE WILL
PROVIDE REASONABLE ACCOMMODATION TO EMPLOYEES WHO HAVE PROTECTED
DISABILITIES CONSISTENT WITH LOCAL LAW.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
