Job Details: Customer Service Representative MasterCard/English Speaking


JobsIreland
Jervis Street
Dublin 1
Customer Service Representative MasterCard/English Speaking
CUSTOMER SERVICE REPRESENTATIVE MASTERCARD (ENGLISH SPEAKING) - PART
TIME - ONLINE RECRUITMENT 1

COMPANY:  Customer Relationship Management

REQUISITION ID:  **Apply on the website**

JOB TITLE: Customer Service Representative MasterCard

REPORTING TO: Team Leader

LOCATION: Eastpoint, Clontarf, Dublin 3

CONTRACT TYPE:  3 Month

OVERALL JOB PURPOSE

This position offers you the opportunity to work alongside one of our
high profile clients who specialise in internet based searching and
video sharing platforms. To support the aims and objectives of arvato
services ltd. by delivering high quality customer service and support
to clients’ customers via the appropriate medium, e.g. telephone
service, emails, at all times in line with agreed business procedures.

DUTIES AND RESPONSIBILITIES
* To identify and respond to the needs of customers by resolving
queries at the first point of contact via appropriate medium and in
line with agreed service levels
* To complete all administrative and data entry work accurately and
within agreed timescale.
* To respond to and take action regarding customer complaints
balancing the needs of the customer against the needs of the account
whilst recognising the need to escalate when immediate query
resolution is not possible
* To demonstrate an effective knowledge of products and services
offered by the account
* To ensure that that the Team Leader is kept informed of all
relevant customer service, quality or system issues
* To undertake additional tasks as delegated by the Team Leader
* To promote a positive and professional image of arvato services
ltd.. to clients and others at all times by adhering to Company policy
and procedures

REQUIRED QUALIFICATIONS & EXPERIENCE

* Excellent telephone manner, with the ability to build a rapport
effectively
* Proven experience within an order processing and customer focused
role
* Confident in dealing with customers, with good interpersonal and
communication skills
* Experience of objection handling and demonstration empathy
* Strong IT skills (Microsoft Word, Excel, Outlook)
* Good attention to detail and to be accurate in detailed tasks

COMPETENCIES
* Solutions Orientated
* Initiative
* Collaboration
* Organisational commitment
* Customer Focus
* Teamwork
* Organisation & Planning
* Results Orientated
* Attention to detail
* Problem Solving & Information Gathering
* Resilience & Adaptability

ABOUT MAJOREL

At Majorel, we create amazing customer experiences that people value
and we are proud of. By combining talent, data, and technology we
deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for
customer engagement in a constantly changing world. Creativity,
Excellence and Respect drive everything we do. This ensures success
for our partners and allows us to thrive as one team.

Majorel is an equal opportunities employer and embraces diversity and
does not discriminate on the grounds gender, age, ethnicity, race,
nationality, religion, disability, gender identity, sexual
orientation, marital or civil partnership status.

DISCLAIMER

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list of
all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of
their normal responsibilities from time to time, as needed.

Please note the cross country relocations are limited at this time due
to onboarding restrictions caused by COVID-**Apply on the website**.
Should you wish to apply for a role in another country please speak to
your local Talent Acquisition team before submitting your application.

#MAJORELIRLP3

.
Date: **Apply on the website**-Sep-**Apply on the website** Location:

Dublin, D, IE, D3

JOB SEGMENT: Recruiting, Customer Service Representative, Human
Resources, Part Time, Customer Service, Bilingual


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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