}
GLANBIA BUSINESS SERVICES
ON SITE TECHNICAL SUPPORT ANALYST, CITYWEST
A vacancy has arisen for an On Site Technical Support Analyst at
Glanbia PLC in Waterside, Citywest, Dublin **Apply on the website**.
This is a permanent position, providing technical support to
employee&#**Apply on the website**;s based at this location. This
analyst will report to the Global Service Desk - EMEA, Team Lead.
You will be the ?go-to? person of the I.T. world in the Waterside
office.
The role involves working directly with the VIP?s and other IT users
on site, along with the physical I.T. equipment and performing
hands-on technical maintenance tasks on the organisation?s desktops,
operating systems, servers, and software applications.
Working as fast as possible to deal with problems and achieve
immediate results in all situations, either to ensure the minimum loss
of business or customer-contact time, or to enable employee&#**Apply
on the website**;s to get back up and running as quickly as possible,
You might also be required to test new products, run regular
maintenance checks and keep up-to-date with information security
issues.
We have a Career Framework that describes the potential career paths
within Glanbia?s IT department; this is a great role to explore
different elements of IT and to progress your career.
KEY ELEMENTS OF THE ROLE
* Provide client support and technical issue resolution to all end
users. Support includes desktop applications, mobile devices,
collaboration and productivity infrastructure via face to face,
E-Mail, phone and other electronic medium
* To be the go to person at this location to provide a VIP end user
service on site Network support of LAN, WAN and RAS Hardware build
activities Software deployment of Glanbia standard builds to clients
Server management ensuring server backups are maintained Print
management Telephony support Site access control
* Adhering to company policies and procedures
* Read technical manuals, confer with users, and conduct computer
diagnostics to investigate and resolve problems
* Liaise with other Global Technology Services teams and Business
Unit IT personnel on escalations and service delivery
* Involved with any new rollouts of technologies on site ?
testing, piloting and liaising with various parties
* Liaising with external third party Service Providers
* Registering user support calls in the Call Management System ?
LANDesk Service Desk
REQUIREMENTS:
QUALIFICATIONS
* Degree in IT or relevant work experience
* MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not
necessary
SKILLS & EXPERIENCE
* Previous face to face or IT customer service role would be
advantageous
* Focused on and driven to provide the highest quality of customer
service
* Highly developed spoken and written communication skills
* Commitment to provide a high quality and professional service
* Ability to work unsupervised or to work as part of a team and take
responsibility for the completion of tasks
* Ability to prioritise work tasks
* Creative and effective problem solving skills
* Ability to remain calm under pressure and instil confidence in end
users
* Eager to self-learn
* Strong communication skills
COMPETENCIES
* The energy, enthusiasm and drive to make it happen
* A team player who has the ability to motivate others, making it
fun while getting the job done.
* Enjoys working in a fast-paced, innovative environment where the
focus is on continuous improvement and the challenge to make it
better.
* Adaptable and flexible in approach to work
PERKS AND BENEFITS INCLUDE: annual bonus, pension, on site gym
(including free classes), free parking; corporate discount schemes
Position: On Site Technical Support Analyst Dublin
}
GLANBIA BUSINESS SERVICES
ON SITE TECHNICAL SUPPORT ANALYST, CITYWEST
A vacancy has arisen for an On Site Technical Support Analyst at
Glanbia PLC in Waterside, Citywest, Dublin **Apply on the website**.
This is a permanent position, providing technical support to
employee&#**Apply on the website**;s based at this location. This
analyst will report to the Global Service Desk - EMEA, Team Lead.
You will be the ?go-to? person of the I.T. world in the Waterside
office.
The role involves working directly with the VIP?s and other IT users
on site, along with the physical I.T. equipment and performing
hands-on technical maintenance tasks on the organisation?s desktops,
operating systems, servers, and software applications.
Working as fast as possible to deal with problems and achieve
immediate results in all situations, either to ensure the minimum loss
of business or customer-contact time, or to enable employee&#**Apply
on the website**;s to get back up and running as quickly as possible,
You might also be required to test new products, run regular
maintenance checks and keep up-to-date with information security
issues.
We have a Career Framework that describes the potential career paths
within Glanbia?s IT department; this is a great role to explore
different elements of IT and to progress your career.
KEY ELEMENTS OF THE ROLE
* Provide client support and technical issue resolution to all end
users. Support includes desktop applications, mobile devices,
collaboration and productivity infrastructure via face to face,
E-Mail, phone and other electronic medium
* To be the go to person at this location to provide a VIP end user
service on site Network support of LAN, WAN and RAS Hardware build
activities Software deployment of Glanbia standard builds to clients
Server management ensuring server backups are maintained Print
management Telephony support Site access control
* Adhering to company policies and procedures
* Read technical manuals, confer with users, and conduct computer
diagnostics to investigate and resolve problems
* Liaise with other Global Technology Services teams and Business
Unit IT personnel on escalations and service delivery
* Involved with any new rollouts of technologies on site ?
testing, piloting and liaising with various parties
* Liaising with external third party Service Providers
* Registering user support calls in the Call Management System ?
LANDesk Service Desk
REQUIREMENTS:
QUALIFICATIONS
* Degree in IT or relevant work experience
* MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not
necessary
SKILLS & EXPERIENCE
* Previous face to face or IT customer service role would be
advantageous
* Focused on and driven to provide the highest quality of customer
service
* Highly developed spoken and written communication skills
* Commitment to provide a high quality and professional service
* Ability to work unsupervised or to work as part of a team and take
responsibility for the completion of tasks
* Ability to prioritise work tasks
* Creative and effective problem solving skills
* Ability to remain calm under pressure and instil confidence in end
users
* Eager to self-learn
* Strong communication skills
COMPETENCIES
* The energy, enthusiasm and drive to make it happen
* A team player who has the ability to motivate others, making it
fun while getting the job done.
* Enjoys working in a fast-paced, innovative environment where the
focus is on continuous improvement and the challenge to make it
better.
* Adaptable and flexible in approach to work
PERKS AND BENEFITS INCLUDE: annual bonus, pension, on site gym
(including free classes), free parking; corporate discount schemes
We need : English (Good)
Type: Permanent
Payment:
Category: Others
