JOB DESCRIPTION ? SERVICE MANAGER
JOB TITLE: Service Manager
JOB HOLDER: Vacant
REPORTS TO: Operations Manager
LOCATION: Good Shepherd Centre
DATE OF JOB DESCRIPTION: September **Apply on the website**
PURPOSE OF THE POST
The Service Manager will oversee all aspects of effective service
delivery in the **Apply on the website** hour provision of support
within the Emergency and Transitional accommodation environment and to
manage the service on a day-to-day basis so that the incidence of
homeless is minimised and positive outcomes are achieved for all
service users.
In conjunction with the Operations Manager:
* Provide leadership to developing and sustaining a service designed
to assist staff to support service users to resolve their problems and
live a good quality life.
* Develop and evaluate service plans to ensure services are
delivered in line with changing national and regional policies,
operational plans of HSE- Social Inclusion/Primary Care requirements
to address the needs of service users are met.
* Inform relevant strategies and plans in response to changing
demographics, legislation, national policy, local strategies and plans
and to the views of the community and stakeholders.
* Manage the project workers in implementation of Care & Case
Management based on the HSE National Drugs Rehabilitation Framework
and facilitate the provision of care and support with a health and
social care setting.
* To develop and sustain a service that effectively and efficiently
delivers high quality personal outcomes for customers.
ENVIRONMENT OF THE POST
GSCK provides emergency accommodation for up to **Apply on the
website** residents (emergency), **Apply on the website** (**Apply on
the website**) apartments, 8 transitional and one family emergency.
The services are low threshold in nature. A total of **Apply on the
website** placements.
GUIDANCE AND AUTHORITY
The service manager will report to the Operations Manager of GSCK. Who
in turn reports to the CEO who in turn reports to the Chairperson of
the Board of Directors.
DUTIES AND RESPONSIBILITIES
_Leadership_
* To assist_ _in creating a management culture within the team which
is service user focused, forward-looking and flexible.
* To competently ensure all communication about the service is
communicated in a professional, accurate and effective manner.
* To represent the service and the wider organisation in a competent
and professional manner maintaining the highest professional standards
at all times through developing and maintaining strong operational
links with a range of statutory & voluntary organisations
* To network/liaise with external agencies by engaging positively on
an interagency care planning basis and collaborating with all relevant
agencies for running of the services. To attend all relevant forums as
required and represent the services as required in other forums.
* To manage, monitor and respond effectively and appropriately to
the community and other agencies or individuals who have complaints
about the service.
_Strategic & Policy_
* To ensure that the service is relevant, service user focused and
supports the national, regional and local strategic aims.
* To contribute data, analysis and commentary to the statutory
funders.
* To assist in the development of, and to implement, monitor and
review GSCK policies, procedures and ensure that they are in
accordance with overall organisational policies and procedures,
National Frameworks.
* To support the Operations Manager ensure that the service meets
all contractual and statutory obligations at a high Professional
standard.
* To ensure the delivery of housing related support to GSCK service
users is in accordance with internal and external quality standards
and relevant social policy
* To lead on and identify gaps and improvements in service provision
and bring these to the attention of Operations Manager and Statutory
funders to find solutions to meet identified needs, to achieve
continuous improvement and high professional standards.
_Service Delivery & Housing Management_
* In conjunction with the Operations Manager to support on and ensure
that service delivery is compliant with all relevant Service Level
Agreement/Grant Aid Agreement & special conditions to achieve high
professional standards.
* To manage the service on a day-to-day basis, ensuring
cost-effective utilisation of staff resources. To assist the
Operations Manager_ _in ensuring that the service is at the forefront
of best practice in the management of services for homeless people
within GSCK.
* To ensure that policies and procedures are developed in line with
the National Homeless Standards & National Standards for Better Safer
Healthcare, up to date and implemented so that decisions affecting
service users are in line with best practice, fair and consistent.
* Ensure the implementation of care & case management for service
users through needs assessment, care planning, shared care and
reviews. To ensure that service user care plans are relevant, detailed
and implemented according to best practice and to provide advice and
support to staff with complex casework.
* To manage GSCK, ensuring a high quality environment and good
relations with residents. To ensure that all staff activity complies
with health and safety legislation that risk assessments and safe
working procedures are up to date and that staff receive appropriate
health and safety training
* To manage and coordinate the design & delivery of Healthy Life
Skills for service users preparing for resettlement.
* To manage key decisions regarding referrals and allocations,
ensuring fair access and exit in line with GSCK policy and Equality
and Human Rights Duty.
* To oversee and ensure good practice on exit and ?removal of
service? within GSCK, provide Operations Manager & funders with
regular reports on fair access and exit.
* To manage and ensure that the service has a maximisation of
occupancy levels and a minimisation of voids and take the lead on good
practice standards where appropriate.
* To ensure that accidents, incidents and possible cases of
occupational illness are investigated adequately, to maintain written
records in accordance with policy, ensure adequate first aid provision
and to ensure that machinery, tools, fire fighting, office or other
equipment is maintained in a safe condition.
* To ensure that an adequate standard of cleanliness is maintained
in all communal areas, and by residents whilst in their own
accommodation and in void rooms after residents have left.
* To implement weekly room checks of resident?s rooms in relation
to standards of health & safety and maintenance and to take
appropriate action where necessary.
* To ensure that residents comply with Conditions of Occupancy and
to take appropriate action where necessary and respond to incidents of
anti-social behaviour in accordance with policies and procedures and
any relevant legislation
* To be responsible for financial management of the service,
including maintenance of the register of residents, collection of
rents and service charges, issue of receipts and administration of any
petty cash system.
* To ensure that all GSCK records are adequate and kept up to date
on the PASS System and to compile statistics and prepare reports as
necessary or as required.
* To ensure that GSCK_ _HSE Date Returns are up to date and to
compile statistics and prepare reports as necessary or as required.
Ensure implementation of the tools required for the HSE Data Returns
within your service.
_People Management_
* To have overall operational responsibility for the management of
the GSCK staff, and all other contracted staff and relief workers
including all aspects of housing management, maintenance, health and
safety, assessment planning and review.
* To lead and motivate staff to perform effectively and in line with
internal and external quality standards and organisational policy and
procedure and contract requirements
* Monitor, develop, improve and manage staff rotas to ensure the
needs of the service are met efficiently and effectively. Ensuring
that staffing levels are maintained to meet the organisational,
operational and specific funding objectives of the service at all
times.
* To participate in the recruitment and selection of staff in
partnership with statutory funders and provide and arrange effective
induction training for new staff as required
* To identify training needs of staff and ensure the training needs
are addressed through personal development, on the job training and
coaching, supervision and formal training.
* To provide effective communication to all staff through written
information, team meetings and formal supervision using effective
management approaches to foster a positive culture and ensure high
performance at all times.
* To provide on call and ensure that on-call arrangements are
effective, monitored and meet the needs of the service
* Lead and facilitate team meetings and ensuring external and
internal communication is effectively translated to all staff, and to
ensure all decisions are followed through effectively.
* To ensure that all service policy and procedure is understood and
implemented by service delivery staff consistently and effectively, in
compliance with legal requirements and other identified best practice.
* To provide effective and supportive supervision to all GSCK_
_staff. To recognise and reward staff for excellent performance and
deal effectively with poor performance, staff concerns or complaints.
* To lead the staff team in providing a safe, service user focused
and supportive environment to meet the social, emotional, physical,
health and resettlement needs of service users.
* To ensure that the rights of service users are understood,
respected and actively promoted and that their views on GSCK service
provision are considered fully in decision-making, service review and
quality improvements.
* To lead and direct staff to deliver all aspects of service
provision and ensure that high professional standards are maintained
and that it meets the requirements of internal and external
frameworks.
* To ensure throughout all working practices and service delivery a
high professional standard is established and maintained.
* To ensure that high standards are maintained through the
appropriate use of assessment and care/support planning for
individuals, in line with GSCK_ _policies, procedures, national
frameworks and contractual requirements and relevant legislation.
_General_
* Ensuring appropriate records, including statistics, are maintained,
in line with data protection and freedom of information Acts.
* Liaising with the Operations Manager on matters in relation to
budget, efficiency, quality and cost saving measures as may be
required.
* To be responsible for the maintenance of buildings and grounds,
making sure that external areas are kept in a safe, clean and tidy
condition, making arrangements with maintenance staff where necessary
for planned or responsive repairs.
* Discharging such other duties and responsibilities, relevant to
the post, as may be assigned from time to time by the Operations
Manager.
ELIGIBILITY CRITERIA ? QUALIFICATIONS
Possess a Bachelors degree (Ord) in Social Care Practice (Level 7 on
the QQI framework)
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Possess a Bachelors degree (Hons) in Social Care Practice (Level 8 on
the QQI framework)
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Possess an equivalent qualification
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Minimum of 2 years? experience in a managerial role in a similar
environment
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* Significant experience in managing and/or delivering a complex
service as relevant to this role.
* Significant operational experience in managing and delivering
change in a complex environment, as relevant to the role.
* Experience of managing and working collaboratively with multiple
internal and external stakeholders, as relevant to the role.
* Experience of managing a team
* The requisite knowledge and ability (including a high standard of
suitability, and managerial ability) for the proper discharge of the
duties of the office.
PROFESSIONAL KNOWLEDGE/EXPERIENCE SKILLS & COMPETENCIES
Demonstrate:
* Knowledge and understanding of the Homelessness, Mental Health,
Substance Misuse & vulnerable marginalise persons
* A knowledge and understanding of service planning, performance
monitoring and Quality Assurance.
* Knowledge and understanding of Data Protection and Freedom of
Information legislation
* Knowledge and understanding of key National Homeless and Health
policies
* Knowledge of HR policies and procedures
* Strong report writing skills
* Knowledge and experience of using an email system effectively e.g.
Outlook, Excellent MS Office skills to include, Word, Excel and
PowerPoint
CRITICAL ANALYSIS & DECISION MAKING
Demonstrate:
* The ability to evaluate complex information from a variety of
sources and make effective decisions.
* Effective problem solving skills, including the ability to
anticipate problems and recognise when to involve other parties (at
the appropriate time and level).
* The ability to rapidly assimilate and analyse complex information,
considering the impact of decisions before taking action and
anticipating challenges.
* Makes evidence based timely decisions and stands by those
decisions as required.
* Reviews evidence on an ongoing basis to ensure that previous
decisions continue to be evidence based.
OPERATIONAL EXCELLENCE - MANAGING & DELIVERING RESULTS
Demonstrate:
* A proven ability to prioritise, organise and schedule a wide
variety of tasks and to manage competing demands and tight deadlines
while consistently maintaining high standards and positive working
relationships.
* Evidence of effective project planning and organisational skills
including an awareness of resource management and the importance of
value for money
* Strong evidence of excellent financial planning and expenditure
management
* Ability to take personal responsibility to initiate activities and
drive objectives through to a conclusion
* The ability to improve efficiency within the working environment
and the ability to evolve and adapt to a rapid changing environment.
* A capacity to operate successfully in a challenging operational
environment while adhering to quality standards.
* Ability to seek and seize opportunities beneficial to achieving
organisation goals and strives to improve service delivery.
* Have a strong results focus and ability to achieve results through
cross departmental working
TEAMWORK, LEADERSHIP & BUILDING AND MAINTAINING RELATIONSHIPS
Demonstrate:
* Effective leadership in a challenging and busy environment
including a track record of innovation / improvements.
* The ability to work both independently and as part of a team.
* The ability to build and maintain relationships in working as part
of a multi-disciplinary and multi-stakeholder environment.
* The ability to lead, direct and influence others, in partnership,
with a wide variety of stakeholders in a complex and changing
environment.
* A capacity to inspire teams to the confident delivery of excellent
services.
* A vision in relation to what changes are required to achieve
immediate and long term organisational objectives.
* Evidence of being a positive agent of change and performance
improvement.
* Experience in team management and development.
COMMUNICATION & INTERPERSONAL SKILLS
Demonstrate:
* Excellent interpersonal and communications skills to facilitate
work with a wide range of individuals and groups
* Excellent report writing and documentation skills including the
ability to present information in a confident, logical and convincing
manner
* A capacity to influence and negotiate ensuring delivery on
stretched objectives
* The ability to interact in a professional manner with other Health
staff and other key stakeholders
COMMITMENT TO A QUALITY SERVICE
Demonstrate:
* Evidence of interest and passion in engaging with and delivering on
better outcomes for service users
* An ability to cope with competing demands without a diminution of
performance
* Demonstrably identifies with and is committed to the core values
of the HSE Social Inclusion & National Standards for Homeless Services
and places a high emphasis on achieving standards of excellence.
TO APPLY:
Please send applications to **Apply on the website**
Closing date: 9th October at 5pm
We need : English (Good)
Type: Permanent
Payment:
Category: Others
