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Job Details: Technical Support


Stream

East Point Business Park
Dublin Dublin 3
www.stream.com
Please contact: HR Department
Stream International is a leading world wide provider of outsource technical support via the telephone, e-mail, fax and Internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States and Europe.
Stream International has 19 sites all over the world. Our multimedia support is done in 15 languages by more than 10.000 employees who, altogether, consist of 43 nationalities.

Stream gives you the opportunity to:

Join a leading international company in world wide technical support
Broaden your technical skills by attending extracurricular training.
Achieve advanced certification.
Broaden your language skills by following various language courses.
Broaden your horizon by working on various accounts and product teams, gaining work- and product experience.
Enjoy our extensive benefits package
Technical Support
Stream International is a leading world wide provider of outsource technical support via the telephone, e-mail, fax and internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States and Europe.

Stream International has 19 sites all over the world. Our multi media support is done in 15 languages by more than 10.000 employees who, altogether, consist of 43 nationalities.

Stream gives you the opportunity to:

· Join a leading international company in world wide technical support
· Broaden your technical skills by attending extracurricular training.
· Achieve advanced certification.
. Broaden your language skills by following various language courses.
. Broaden your horizon by working on various accounts and product teams, gaining work- and product experience.
. Enjoy our extensive benefits package

Competitive salary: €20.000 - €23.000 / year

Permanent Contract - Full time

We are currently looking for Support Professionals

“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers of Ireland’s leading Internet Service Provider”

Responsibilities:

· Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services.
· Achieve and maintain service level statistics
· Effective use of the systems and tools available to the Support Centre.
· Track & document customer & problem information in call tracking database
· Contribute to overall team performance, including support and assistance of other team members.
· Promote additional client services (Flat Rate, DSL accounts...) in a pre-sales capacity.


Personal Success Profile:

· Good knowledge and understanding of Internet, broadband, supported CPE (modems, terminal adapters, routers, etc...) mail clients, web browsers, FTP and computer operating systems.
· Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment.
· Strong initiative, be positive and a quick learner.
· Ability to work independently and in a team environment
· Attention to detail.
· Excellent communication skills
· Flexibility to work various shifts.


Type: Permanent
Payment: Montlhy
Category: IT - Internet

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