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Job Details: Customer Services Officer with QFA


Osborne Recruitment (Attentius

13 Fitzwilliam Square East
Dublin 2
Please contact: Marcin Cupial
We are looking for an experienced, talented and motivated Customer Service Officer to join one of the biggest Financial Services Group in Dublin City Centre. The purpose of this position will be to form part of a multi-skilled team of customer services phone team officers who will be responsible for providing a first class service to existing mortgage customers of the company. Key Responsibilities: Responsible for providing an excellent service to existing mortgage customers of the company. Provide a leading level of Customer Service in a courteous and sensitive manner. Excellent telephone manner. Customer queries should be resolved efficiently and to agreed deadlines. Updating client accounts, confirming by letter where necessary and ensuring absolute accuracy at all times.
Customer Services Officer with QFA
We are looking for an experienced, talented and motivated Customer Service Officer to join one of the biggest Financial Services Group in Dublin City Centre. The purpose of this position will be to form part of a multi-skilled team of customer services phone team officers who will be responsible for providing a first class service to existing mortgage customers of the company. Key Responsibilities: Responsible for providing an excellent service to existing mortgage customers of the company. Provide a leading level of Customer Service in a courteous and sensitive manner. Excellent telephone manner. Customer queries should be resolved efficiently and to agreed deadlines. Updating client accounts, confirming by letter where necessary and ensuring absolute accuracy at all times.

Skills Requirements
Key Requirements: QFA is a pre-requisite for this position. Professional telephone negotiation techniques. Excellent time management, interpersonal and organisational skills. Results focused, used to driving performance to meet tough targets. Strong team and organizational focus.

Days, Hours & Start Date
Days per week: Not specified
Hours per day: Not specified
Hours per week: 39
Start Date: To be advised

We need : English (Fluent)

Type: Permanent
Payment: €27,000 pa
Category: Customer Service

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