Peninsula Group a Service Desk IT Engineer to join their busy and
proactive department. Peninsula Business Services is the leading
UK&#**Apply on the website**;s Employment Law and Health & Safety
specialist consultancy across the UK & Ireland and the demand on the
business to provide this integral service to its customers has never
been more in demand.
This is a great opportunity to join the business and be part of the
Service Desk team. You will be working in a team-based environment on
the Service Desk, providing second line support to users in all our
offices. Your main responsibilities include being the initial
escalation point for the first line team providing first time fixes
where possible, commissioning and building user equipment and triaging
and escalating tickets when required.
A broad technical knowledge is required, alongside ITIL experience in
Incident, Request, Change, Problem, Release, Event and Knowledge
management.
Your key responsibilities and duties will include:
Responsibility for being the first point of contact on the Service
Desk.
New Starters and Leavers administration
Responsibility for supporting and maintaining the company&#**Apply on
the website**;s IT systems and for providing efficient desktop support
to all business users.
Provide application support to our internal and external users.
Responsible for resolving any IT related faults quickly and
efficiently.
Setting up and configuring new laptops, desktops and mobile devices.
Installing authorised software to laptops, desktops and mobile
devices.
Reporting faults and maintaining logs on desktops and laptops.The
ideal candidate will need following technical experience:
ITIL experience.
Experience in 1st and 2nd line support.
Experience with supporting customers over the phone and in person.
Experience of ticket management.
Windows Server **Apply on the website** / **Apply on the website** /
**Apply on the website**
Windows 7 / **Apply on the website**.
MS Exchange **Apply on the website** / **Apply on the website**
mailbox management
Microsoft Office applications including Exchange.
Active Directory and group policies.
Setting up new users and disabling expired accounts.
Patching of network and phones.
Undertaking small- to medium-sized IT moves and projects.Experience in
Office**Apply on the website**, Mac OS, Mimecast and Airwatch would be
highly desirable.
We are looking for a forward thinking, results orientated individual
with a strong customer service focus who is able to liaise with staff
at levels through to the Senior Management Team and CEO with the
ability to be flexible and work well under pressure. If you are
looking for a forward thinking business constantly looking to drive
ideas and innovation forward this is a great opportunity!!
(phone number removed)CT
INDPEN The Portfolio Group are delighted to be recruiting on behalf of the
Peninsula Group a Service Desk IT Engineer to join their busy and
proactive department. Peninsula Business Services is the leading
UK&#**Apply on the website**;s Employment Law and Health & Safety
specialist consultancy across the UK & Ireland and the demand on the
business to provide this integral service to its customers has never
been more in demand.
This is a great opportunity to join the business and be part of the
Service Desk team. You will be working in a team-based environment on
the Service Desk, providing second line support to users in all our
offices. Your main responsibilities include being the initial
escalation point for the first line team providing first time fixes
where possible, commissioning and building user equipment and triaging
and escalating tickets when required.
A broad technical knowledge is required, alongside ITIL experience in
Incident, Request, Change, Problem, Release, Event and Knowledge
management.
Your key responsibilities and duties will include:
Responsibility for being the first point of contact on the Service
Desk.
New Starters and Leavers administration
Responsibility for supporting and maintaining the company&#**Apply on
the website**;s IT systems and for providing efficient desktop support
to all business users.
Provide application support to our internal and external users.
Responsible for resolving any IT related faults quickly and
efficiently.
Setting up and configuring new laptops, desktops and mobile devices.
Installing authorised software to laptops, desktops and mobile
devices.
Reporting faults and maintaining logs on desktops and laptops.The
ideal candidate will need following technical experience:
ITIL experience.
Experience in 1st and 2nd line support.
Experience with supporting customers over the phone and in person.
Experience of ticket management.
Windows Server **Apply on the website** / **Apply on the website** /
**Apply on the website**
Windows 7 / **Apply on the website**.
MS Exchange **Apply on the website** / **Apply on the website**
mailbox management
Microsoft Office applications including Exchange.
Active Directory and group policies.
Setting up new users and disabling expired accounts.
Patching of network and phones.
Undertaking small- to medium-sized IT moves and projects.Experience in
Office**Apply on the website**, Mac OS, Mimecast and Airwatch would be
highly desirable.
We are looking for a forward thinking, results orientated individual
with a strong customer service focus who is able to liaise with staff
at levels through to the Senior Management Team and CEO with the
ability to be flexible and work well under pressure. If you are
looking for a forward thinking business constantly looking to drive
ideas and innovation forward this is a great opportunity!!
(phone number removed)CT
INDPEN
We need : English (Good)
Type: Permanent
Payment:
Category: Others
