Job Details: Field Service Technician


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Field Service Technician
Position Field Service Technician

Business Area Service

Reporting To Team Leader Field Service

Travel Territory based as far as practicable. Daily travel to
customers.

Scope of Role To provide prompt, efficient & effective field
maintenance & calibration services to customers.

Job Accountability and Responsibilities

Accountability:Outcome

* Routine service and/or calibration of customer instruments to ensure
maximum uptime and full compliance for customers: Productivity
reporting, calibration documentation and site audits

* Completion of Training to develop and refine your skills to provide
a better customer experience: Training Course assessments

* Adherence to all Mettler Toledo Quality and Health and Safety
procedures to ensure safe, consistent work in line with SOP&#**Apply
on the website**;s: Annual work and vehicle audits, Net Promotor
feedback

* Be a Trusted Advisor for the customer in the use and maintenance of
their equipment to build the customer relationship: Customer Feedback

* To successfully complete an annual calibration competency test for a
range of pipettes to ensure ongoing competence and compliance:
Competency test results

Working Environment

* Field Based

* Physical Demands

* Manual handling of balances and equipment on to and from customer
premises.

* Ability to travel to customers on a daily basis by car

* Lone working

Professional (technical/functional) knowledge and work experience

* Practical / technical background preferably in a biochemistry
related environment

* Strong communication skills and ability to translate technical
details for non-technical people

* Ability to manage your own time well to deliver class leading
service to our customers

* Self-starting and able to work alone

* Good understanding of Mettler Toledo Equipment

* Field Based experience

* Attention to detail and high level of working standards A

* bility to work away from home if required

Vision and Values

* Pursue Innovation: Let&#**Apply on the website**;s find new ways to
improve customers&#**Apply on the website**; processes, create new
solutions for customer challenges, and set the stage for new services

* Deliver Quality: Quality for METTLER TOLEDO is more than technical
precision and premier products. Quality is a state of mind.

* Continuous Improvement: To be first, we must be open to change and
able to react quickly and efficiently to opportunities. We succeed by
doing things, not thinking about them.

* Use Resources Wisely: The best guide is your own conscience. If
there&#**Apply on the website**;s something you would not spend money
on yourself, then don&#**Apply on the website**;t spend it on behalf
of the company

* Perform with Integrity: METTLER TOLEDO&#**Apply on the website**;s
success is built on our reputation for lawful and ethical behavior. We
must always conduct our business ethically and legally. This enhances
and protects our reputation and is the only way for us to succeed in
the long run.

* Customer Service: Making our customer the first priority. You must
be accountable for your actions and deliver on what was agreed. Whilst
demonstrating professionalism and respect to all customers Position Field Service Technician

Business Area Service

Reporting To Team Leader Field Service

Travel Territory based as far as practicable. Daily travel to
customers.

Scope of Role To provide prompt, efficient & effective field
maintenance & calibration services to customers.

Job Accountability and Responsibilities

Accountability:Outcome

* Routine service and/or calibration of customer instruments to ensure
maximum uptime and full compliance for customers: Productivity
reporting, calibration documentation and site audits

* Completion of Training to develop and refine your skills to provide
a better customer experience: Training Course assessments

* Adherence to all Mettler Toledo Quality and Health and Safety
procedures to ensure safe, consistent work in line with SOP&#**Apply
on the website**;s: Annual work and vehicle audits, Net Promotor
feedback

* Be a Trusted Advisor for the customer in the use and maintenance of
their equipment to build the customer relationship: Customer Feedback

* To successfully complete an annual calibration competency test for a
range of pipettes to ensure ongoing competence and compliance:
Competency test results

Working Environment

* Field Based

* Physical Demands

* Manual handling of balances and equipment on to and from customer
premises.

* Ability to travel to customers on a daily basis by car

* Lone working

Professional (technical/functional) knowledge and work experience

* Practical / technical background preferably in a biochemistry
related environment

* Strong communication skills and ability to translate technical
details for non-technical people

* Ability to manage your own time well to deliver class leading
service to our customers

* Self-starting and able to work alone

* Good understanding of Mettler Toledo Equipment

* Field Based experience

* Attention to detail and high level of working standards A

* bility to work away from home if required

Vision and Values

* Pursue Innovation: Let&#**Apply on the website**;s find new ways to
improve customers&#**Apply on the website**; processes, create new
solutions for customer challenges, and set the stage for new services

* Deliver Quality: Quality for METTLER TOLEDO is more than technical
precision and premier products. Quality is a state of mind.

* Continuous Improvement: To be first, we must be open to change and
able to react quickly and efficiently to opportunities. We succeed by
doing things, not thinking about them.

* Use Resources Wisely: The best guide is your own conscience. If
there&#**Apply on the website**;s something you would not spend money
on yourself, then don&#**Apply on the website**;t spend it on behalf
of the company

* Perform with Integrity: METTLER TOLEDO&#**Apply on the website**;s
success is built on our reputation for lawful and ethical behavior. We
must always conduct our business ethically and legally. This enhances
and protects our reputation and is the only way for us to succeed in
the long run.

* Customer Service: Making our customer the first priority. You must
be accountable for your actions and deliver on what was agreed. Whilst
demonstrating professionalism and respect to all customers

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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