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Job Details: French Customer Service Repres


Bioware


Galway
http://www.bioware.com/careers
BioWare offers competitive salaries and medical benefits, as well as relocation assistance. All applicants must be willing to relocate to the location of the respective studio. We accept and consider international applicants for our positions. For a complete list of our current open positions check the location directory on the right hand side of the page.
French Customer Service Repres
Duties and Responsibilities:
Β• Provide first contact resolution of customer issues via chat, e-mail and/or phones
Β• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
Β• Troubleshoot and handle the most complicated and sensitive of customer inquiries
Β• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
Β• Take personal ownership of customer requests and provide a BioWare world-class level of support
Β• Maintain accountability for accurate and timely assistance to our customers
Β• Provide exceptional customer experience as measured through customer surveys and internal SLAs
Β• Maintain security and confidentiality of BioWareΒ’s internal information and customer/account information
Β• Escalate and communicate any customer well-being issues


Skills and Qualifications:

Essential
Β• Minimum two years experience working in a Customer Service environment
Β• Excellent Customer Service skills with proven quality track record
Β• Verbal and written fluency in English essential with multilingual fluency in French
Β• Moderate computer and advanced typing skills
Desirable, but not essential
Β• Previous large volume Contact Centre experience
Person Specification:
Β• Team player with a positive attitude
Β• Ability to handle stressful situations
Β• Willingness to be flexible
Β• Ability to maintain confidentiality
Β• Results orientated
Β• High work standards
Β• Organised and able to prioritise tasks to meet the changing demands of the business
Β• Excellent interpersonal skills with ability to form good working relationships with staff at all levels
Β• Confident and professional in appearance conduct and approach

We need : English (Fluent)
We need : French (Fluent)

Type: Permanent
Payment: Higher than average but not disclosed
Category: Customer Service

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