Objectives:
“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers”
Support Professionals will take inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.
Responsibilities:
· Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services.
· Achieve and maintain service level statistics as defined
· Effective use of the systems and tools available to the Support Centre.
· Track & document customer & problem information in call tracking database
· Contribute to overall team performance, including support and assistance of other team members.
· Promote additional client services (Flat Rate, DSL accounts...) in a pre-sales capacity.
· Defuse situation to move beyond customer's frustration and solve customer's problem.
Personal Success Profile:
· Leaving certificate or equivalent.
· Good knowledge and understanding of Internet, broadband, supported CPE (modems, terminal adapters, routers, etc.) mail clients, web browsers, FTP and computer operating systems.
· Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment.
· Must be able to work in a high volume, fast paced, goal-oriented environment.
· Must have strong initiative, be positive and a quick learner.
· Ability to work independently and in a team environment when necessary.
· Attention to detail.
· Excellent communication skills to include verbal, written and listening.
· Ability and willingness to solve problems and provide pre-sales support.
· Ability to manage time wisely to meet call handle time and work with targets
· Flexibility to work various shifts.
REF: AEL 241Are you looking for a job in Ireland? Our partner offers you the great opportunity to join their team as a Dutch or German Support Professional
Objectives:
“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers”
Support Professionals will take inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.
Responsibilities:
· Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services.
· Achieve and maintain service level statistics as defined
· Effective use of the systems and tools available to the Support Centre.
· Track & document customer & problem information in call tracking database
· Contribute to overall team performance, including support and assistance of other team members.
· Promote additional client services (Flat Rate, DSL accounts...) in a pre-sales capacity.
· Defuse situation to move beyond customer's frustration and solve customer's problem.
Personal Success Profile:
· Leaving certificate or equivalent.
· Good knowledge and understanding of Internet, broadband, supported CPE (modems, terminal adapters, routers, etc.) mail clients, web browsers, FTP and computer operating systems.
· Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment.
· Must be able to work in a high volume, fast paced, goal-oriented environment.
· Must have strong initiative, be positive and a quick learner.
· Ability to work independently and in a team environment when necessary.
· Attention to detail.
· Excellent communication skills to include verbal, written and listening.
· Ability and willingness to solve problems and provide pre-sales support.
· Ability to manage time wisely to meet call handle time and work with targets
· Flexibility to work various shifts.
REF: AEL 241
We need : Dutch (Fluent)
We need : German (Fluent)
Type: Permanent
Payment: 20k Euro
Category: Customer Service
