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Job Details: Customer Service/Sales Agent


Adecco MarketReach
8 Dawson Street
Dublin 2
Please contact: Tanya McDermott
MarketReach, the multilingual division of Adecco, specializes in multilingual recruitment in Ireland and the UK.

Multi-Lingual work is varied, challenging and fun in Ireland. You can work with some of the world’s biggest names – most of the top companies operate out of Ireland. Career options are plentiful, benefits are good, pay is competitive and the social life is excellent.

At MarketReach, we're passionate about providing the best service, the most flexible and efficient response and unrivalled value. Whether you're a client or a candidate, you'll find dealing with us is easy and enjoyable. We're a tight-knit team of 12, headed by Tanya McDermott, who has been responsible for driving the growth of the business for the past 7 years.

Our approach is based on reliability, transparency and trust. We don't make promises we can't keep and yet we consistently deliver a level of service and results that other agencies just can't match. Big claims? No, just our honest opinion gained over many years of working with the most high-profile clients and the most talented candidates.
Customer Service/Sales Agent
Are you looking for a job in Ireland? Our client, a global Credit Card company, offers you the great opportunity to join their team as an Italian, Portuguese, or Greek Customer Service/Sales Agent

RESPONSIBILITIES:

- Will typically be the first point of contact with customer enquiries relating to their credit card (both existing and prospective customer).
- The role holder will be required to pro actively seek sales opportunities where possible
- The role holder will strive to provide excellent customer service on all respects
- Customer contact will be either via telephone or written
- Will be expected to deal with a wide range of enquiries – balance inquiries, lost or stolen cards, and credit limit increases etc including complex matters
- Will also be expected to deal with customers in situations where customers have potential to affect commercial interests of the business (i.e. bad debt, credit limits etc. within remit of the Department)
- Will not typically supervise staff, although role holder may be a central point of reference for less experienced staff
- The role holder will be required to adopt a flexible approach in order to support others and undertake other duties as required

SKILLS:

- Fluency in Italian or Greek or Portuguese + English (both written and spoken)
- Customer focus
- Communication
- Skills and Knowledge
- Personal Organisation
- Team working
- Interpersonal sensitivity
- Adaptability

REF: AEL 240

We need : Greek (Fluent)
We need : Italian (Fluent)
We need : Portuguese (Fluent)

Type: Permanent
Payment: 20kEuro- 21kEuro
Category: Customer Service

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