Paddy Power Betfair, part of Flutter Entertainment PLC is an
international sports betting and gaming operator, with a
market-leading presence in the UK, Ireland, Australia, and the USA, as
well as a range of operations across Europe including Romania,
Portugal, and Malta.
We operate six sports betting and gaming brands; Paddy Power, Betfair,
Adjarabet, Sportsbet, FanDuel, and TVG. We are online-led, mobile-led,
and sports-led: and our proprietary technology, unique products and
innovative marketing all combine to offer a superb experience to our
five million customers worldwide.
Our spirit, talent and ambition have taken us into the FTSE **Apply on
the website** index of the London Stock Exchange and we now employ
over 7,**Apply on the website** people in sixteen locations across the
globe; from Dublin to Los Angeles, and London to Melbourne. Our
culture rewards innovation, teamwork and we like to stay fast-moving
in a dynamic industry.
Do You Want to Experience Different?
That&#**Apply on the website**;s the deal. And that&#**Apply on the
website**;s our internal promise to prospective, new and existing
employees. At Paddy Power Betfair, one thing is for sure - you will
experience different.
When creating excitement is your business, and your sector is more
&#**Apply on the website**;bold new&#**Apply on the website**; than
&#**Apply on the website**;same old&#**Apply on the website**;, it
creates unique opportunities. Driven by possibilities, inspired by
invention and shaping the whole industry as we continue to evolve as a
company, this is a place where tenacious, adaptable, and quick
thinkers thrive, and without traditional corporate constraints in an
international environment, your future is what you make it.
The Role?
Retail Application Support Engineer
What you will be doing
Responsibilities:
You will support all production applications in the Paddy Power Retail
Technology department.
You will be responsible for:
?Supporting all Production system in the Retail Technology
department
?Incident and problem management, resolution and escalation of
issues
?Troubleshooting issues on all applications
?Working closely with our 3rd party suppliers to provide essential
primary support for all systems
?Maintain the documentation set on all applications and systems
?Co-ordinating other small operationally-focused projects where
required
?Ensuring retail technology systems are kept up to date
?Assistance with the preparation of operational reporting
?Carrying out other tasks as required by your manager
?Systems and Application Maintenance - managing the deployment
process to ensure successful deployment of new system/software and
upgrades for all trading and operational systems
?System Monitoring - monitoring of all systems and alerts through
existing monitoring systems, constant re-evaluation of current systems
to establish scope for improvement/growth, development of required
tools and/or implementation of agreed 3rd party systems to ensure
**Apply on the website**% uptime in our trading environment during
exchange open hours
?Continuous evaluation and improvement of trading support
procedures, development and implementation of required/agreed tools
and associated runtime environment
?Interact with various internal IT support functions to troubleshoot
and resolve complex problems as they happen
What We&#**Apply on the website**;re Looking For...
Is this you?
?3rd level degree within IT or a related discipline
?2 years previous helpdesk / Technical Support / client support
experience
?Customer service experience preferred
?Technology and betting industry experience preferred
?Hands on experience working with Windows OS / Linux and Oracle SQL
Server
?Experience supporting IT Infrastructure systems
?Proven ability to diagnose and troubleshoot application problems to
identify solutions
Skills:
?Superior organisational skills
?Excellent administration skills with emphasis on attention to
detail
?Excellent written and verbal communications skills
?Excellent customer service / people skills
?Experience managing service partners
?Strong problem-solving skills essential
?Ability to prioritise, focus, self-motivate and work on their own
initiative
?Service Awareness, preferably IT Infrastructure Library (ITIL)
Certification
Working Hours and Conditions:
?Full time
?A degree of flexibility will be required
?On-Call A Little Bit About Us...
Paddy Power Betfair, part of Flutter Entertainment PLC is an
international sports betting and gaming operator, with a
market-leading presence in the UK, Ireland, Australia, and the USA, as
well as a range of operations across Europe including Romania,
Portugal, and Malta.
We operate six sports betting and gaming brands; Paddy Power, Betfair,
Adjarabet, Sportsbet, FanDuel, and TVG. We are online-led, mobile-led,
and sports-led: and our proprietary technology, unique products and
innovative marketing all combine to offer a superb experience to our
five million customers worldwide.
Our spirit, talent and ambition have taken us into the FTSE **Apply on
the website** index of the London Stock Exchange and we now employ
over 7,**Apply on the website** people in sixteen locations across the
globe; from Dublin to Los Angeles, and London to Melbourne. Our
culture rewards innovation, teamwork and we like to stay fast-moving
in a dynamic industry.
Do You Want to Experience Different?
That&#**Apply on the website**;s the deal. And that&#**Apply on the
website**;s our internal promise to prospective, new and existing
employees. At Paddy Power Betfair, one thing is for sure - you will
experience different.
When creating excitement is your business, and your sector is more
&#**Apply on the website**;bold new&#**Apply on the website**; than
&#**Apply on the website**;same old&#**Apply on the website**;, it
creates unique opportunities. Driven by possibilities, inspired by
invention and shaping the whole industry as we continue to evolve as a
company, this is a place where tenacious, adaptable, and quick
thinkers thrive, and without traditional corporate constraints in an
international environment, your future is what you make it.
The Role?
Retail Application Support Engineer
What you will be doing
Responsibilities:
You will support all production applications in the Paddy Power Retail
Technology department.
You will be responsible for:
?Supporting all Production system in the Retail Technology
department
?Incident and problem management, resolution and escalation of
issues
?Troubleshooting issues on all applications
?Working closely with our 3rd party suppliers to provide essential
primary support for all systems
?Maintain the documentation set on all applications and systems
?Co-ordinating other small operationally-focused projects where
required
?Ensuring retail technology systems are kept up to date
?Assistance with the preparation of operational reporting
?Carrying out other tasks as required by your manager
?Systems and Application Maintenance - managing the deployment
process to ensure successful deployment of new system/software and
upgrades for all trading and operational systems
?System Monitoring - monitoring of all systems and alerts through
existing monitoring systems, constant re-evaluation of current systems
to establish scope for improvement/growth, development of required
tools and/or implementation of agreed 3rd party systems to ensure
**Apply on the website**% uptime in our trading environment during
exchange open hours
?Continuous evaluation and improvement of trading support
procedures, development and implementation of required/agreed tools
and associated runtime environment
?Interact with various internal IT support functions to troubleshoot
and resolve complex problems as they happen
What We&#**Apply on the website**;re Looking For...
Is this you?
?3rd level degree within IT or a related discipline
?2 years previous helpdesk / Technical Support / client support
experience
?Customer service experience preferred
?Technology and betting industry experience preferred
?Hands on experience working with Windows OS / Linux and Oracle SQL
Server
?Experience supporting IT Infrastructure systems
?Proven ability to diagnose and troubleshoot application problems to
identify solutions
Skills:
?Superior organisational skills
?Excellent administration skills with emphasis on attention to
detail
?Excellent written and verbal communications skills
?Excellent customer service / people skills
?Experience managing service partners
?Strong problem-solving skills essential
?Ability to prioritise, focus, self-motivate and work on their own
initiative
?Service Awareness, preferably IT Infrastructure Library (ITIL)
Certification
Working Hours and Conditions:
?Full time
?A degree of flexibility will be required
?On-Call
We need : English (Good)
Type: Permanent
Payment:
Category: Others
