JOB DESCRIPTION
OUR CLIENT
We**Apply on the website**;re a passionate team dedicated to health
and fitness who are building products that help transform
people**Apply on the website**;s lives. While health can be a
serious business, we feel it doesn**Apply on the website**;t have to
be. We believe you**Apply on the website**;re more likely to reach
your goals if you**Apply on the website**;re encouraged to have fun,
smile, and feel empowered along the way.
ROLE OVERVIEW
* Work closely with EMEA based customers to perform advanced (Level
2) troubleshooting via email, phone, and chat.
* Provide real-time support and training, in language, to our global
contact centers.
* Provide fault reproduction and troubleshooting to assist with bug
tracking and resolution.
* Drive process improvements, best-practice sharing, and
standardization across global operations processes.
* Work closely with the content team to provide ad-hoc translation
assignments.
* Respond to general and technical inquiries on the Community and
other social platforms as needed.
YOUR PROFILE
* Fluent in English and German (another language would be an
advantage i.e. Swedish, Dutch etc.
* S. in Computer Science (or related area of study/work experience).
* 2+ years? experience in providing technical support assistance,
preferably in an environment where new program releases and new
product lines are quickly introduced to the consumer.
* Working knowledge and troubleshooting skills of hardware issues.
* Critical thinker with strong analytical, organizational, and
problem-solving skills.
* Solid knowledge of Salesforce, Excel, and Tableau.
THE OFFER
* Competitive and negotiable salary.
* **Apply on the website** months fixed-term contract.
* Intention to convert into permanent contact.
* WFH for the time being.
* Dublin 4 location.
Position: International Customer Success Lead with German
JOB DESCRIPTION
OUR CLIENT
We**Apply on the website**;re a passionate team dedicated to health
and fitness who are building products that help transform
people**Apply on the website**;s lives. While health can be a
serious business, we feel it doesn**Apply on the website**;t have to
be. We believe you**Apply on the website**;re more likely to reach
your goals if you**Apply on the website**;re encouraged to have fun,
smile, and feel empowered along the way.
ROLE OVERVIEW
* Work closely with EMEA based customers to perform advanced (Level
2) troubleshooting via email, phone, and chat.
* Provide real-time support and training, in language, to our global
contact centers.
* Provide fault reproduction and troubleshooting to assist with bug
tracking and resolution.
* Drive process improvements, best-practice sharing, and
standardization across global operations processes.
* Work closely with the content team to provide ad-hoc translation
assignments.
* Respond to general and technical inquiries on the Community and
other social platforms as needed.
YOUR PROFILE
* Fluent in English and German (another language would be an
advantage i.e. Swedish, Dutch etc.
* S. in Computer Science (or related area of study/work experience).
* 2+ years? experience in providing technical support assistance,
preferably in an environment where new program releases and new
product lines are quickly introduced to the consumer.
* Working knowledge and troubleshooting skills of hardware issues.
* Critical thinker with strong analytical, organizational, and
problem-solving skills.
* Solid knowledge of Salesforce, Excel, and Tableau.
THE OFFER
* Competitive and negotiable salary.
* **Apply on the website** months fixed-term contract.
* Intention to convert into permanent contact.
* WFH for the time being.
* Dublin 4 location.
We need : English (Good)
Type: Permanent
Payment:
Category: Others