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Job Details: Technical Support Agent

Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Customer service
2. Hotel & Catering Division
Bar Staff
Restaurant Staff
General Managers

For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.

Millennium People Recruitment Services
Established 1999
Technical Support Agent
Candidate have to speak fluent English and at least one of the Nordic languages (Norwegian, Swedish or Danish)

Tech AppleYou will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly. There may be opportunities to fast track to tier 2 Nordic based on performance.
-To provide basic to moderately complex support to customers on products, systems, peripherals and software
-Logging of calls from customers onto an database and following escalation procedures to resolve problems or issues.
-To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times
-All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate ?hot? issues to a more experienced agent.
-To make themselves available to receive calls for a minimum of 80% of their on-linetime

We need : Danish (Fluent)
We need : English (Fluent)
We need : Norwegian (Fluent)
We need : Swedish (Fluent)

Type: Permanent
Payment: 21500
Category: IT - All

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