You will provide customer service to all customers and dealers on all non technical issues in a timely manner and within Companies guidelines.
You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
?To ensure at all times that customers are handled within the framework of the Policy and Procedures documentation
?To log all customer interactions on system using the case logging guidelines.
?To maintain a log of open issues and keep customers informed of any progress
?To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
?To ensure always that the European Assistance Centre is viewed positively by our colleagues and companies customers
?To arbitrate, if required, between the customer and partners
?To NEVER say ?No? to customers, always give a positive response even if you cannot help.
?To ALWAYS add value to the customer interaction.Client is looking for Candidates with Fluent English and one of the Nordic languages (Norwegia, Swedish or Danish)
You will provide customer service to all customers and dealers on all non technical issues in a timely manner and within Companies guidelines.
You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
?To ensure at all times that customers are handled within the framework of the Policy and Procedures documentation
?To log all customer interactions on system using the case logging guidelines.
?To maintain a log of open issues and keep customers informed of any progress
?To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
?To ensure always that the European Assistance Centre is viewed positively by our colleagues and companies customers
?To arbitrate, if required, between the customer and partners
?To NEVER say ?No? to customers, always give a positive response even if you cannot help.
?To ALWAYS add value to the customer interaction.
We need : Danish (Fluent)
We need : English (Fluent)
We need : Norwegian (Fluent)
We need : Swedish (Fluent)
Type: Permanent
Payment: 23000
Category: Customer Service
