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Job Details: Customer Relations Agent


Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
www.irish-vacancies.com
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Administration-Accounts
Banking
Customer service
Insurance
Travel
Multi-Lingual
2. Hotel & Catering Division
Chefs
Bar Staff
Restaurant Staff
General Managers
Reservations
Reception
Accommodation


For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.


Millennium People Recruitment Services
Established 1999
Customer Relations Agent
Client is looking for Candidates with Fluent English and one of the Nordic languages (Norwegia, Swedish or Danish)


You will provide customer service to all customers and dealers on all non technical issues in a timely manner and within Companies guidelines.
You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
•To ensure at all times that customers are handled within the framework of the Policy and Procedures documentation
•To log all customer interactions on system using the case logging guidelines.
•To maintain a log of open issues and keep customers informed of any progress
•To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
•To ensure always that the European Assistance Centre is viewed positively by our colleagues and companies customers
•To arbitrate, if required, between the customer and partners
•To NEVER say “No” to customers, always give a positive response even if you cannot help.
•To ALWAYS add value to the customer interaction.

We need : Danish (Fluent)
We need : English (Fluent)
We need : Norwegian (Fluent)
We need : Swedish (Fluent)

Type: Permanent
Payment: 23000
Category: Customer Service

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