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Job Details: UK Customer Service Agent


Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
www.irish-vacancies.com
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Administration-Accounts
Banking
Customer service
Insurance
Travel
Multi-Lingual
2. Hotel & Catering Division
Chefs
Bar Staff
Restaurant Staff
General Managers
Reservations
Reception
Accommodation


For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.


Millennium People Recruitment Services
Established 1999
UK Customer Service Agent
PURPOSE:
To provide service excellence to customers by handling customer queries regarding rental charges and customer service issues under the consideration of Company guidelines and procedures

KEY RESPONSIBILITIES:

->Investigate and resolve incoming customer queries and complaints within 14 days to ensure customer satisfaction, team and department targets are met.
->Ensure that Company systems and research tools are used effectively in order to decide if a Financial adjustment should be awarded
->Reach and maintain set department file closure times to ensure customer service levels are achieved and exceeded and file aging is kept to a minimum
->Reach and maintain file quality standards to ensure customer service levels are achieved and exceeded
->Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
->Any other duties deemed necessary by the Team Leader.
->Be fully conversant with Company Mission Vision and values and seek to fulfil them in daily work

SPECIFICATIONS:
Highly Customer service oriented
Excellent problem solving skills
Highly organised with the ability to prioritise.
Ability to work to strict deadlines
Excellent Communications skills – Written & Spoken
Fluency in appropriate marketÂ’s language.
Good command of English.
Good working knowledge of Microsoft: Word & Excel

We need : English (Fluent)

Type: Permanent
Payment: 21425 & Bonus 1700
Category: Customer Service

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