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Job Details: Dutch customer Service & Sales

Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Customer service
2. Hotel & Catering Division
Bar Staff
Restaurant Staff
General Managers

For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.

Millennium People Recruitment Services
Established 1999
Dutch customer Service & Sales
To ensure “sales through service” and “customer retention” on all in coming Reservation and Customer Service calls in line with companies quality standards, guidelines and procedures.

-To communicate effectively with all customers, to ensure their requirements are fully understood , provide the customer with the appropriate product/resolution while ensuring that loyal customer base is actively built on.

-Achieve department performance targets as set out by the department manager and Team Leader? for example Calls per day, Average Handling time, Quality, Sales, Lost Call percentage.

-Ensure that the companies systems and research tools are used effectively in order to identify the appropriate product for the customer and/or decide if a financial adjustment or refund should be awarded.
-Contribute to the achievement of team targets by active participation in team briefs and 121 meetings.
-Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
-Communicate to Team Leader all relevant feedback particularly in the areas of pricing, products and services to facilitate on going improvements in Companies service and continuous improvements of the department.
-Utilise all available tools including sales script, call companion guide, job manual and Employee Development Programme to promote self-development.
-Assist in on the job training of new team members.
-Any other duties assigned by the Team Leader.
-Be fully conversant with Companies Vision Mission and Values and seek to fulfil them in daily work

Highly customer service oriented
Excellent telephone manner
Strong Sales Skills
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills – Written & Spoken
Fluency in appropriate market’s language.
Good command of English.

We need : Dutch (Fluent)
We need : English (Very Good)

Type: Permanent
Payment: 23460
Category: Customer Service

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