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Job Details: French Customer Service


Kore Recruitment

4 Ballisk Business Park - Donabate
Dublin County
www.kore.ie
Please contact: Gail McDermott
Kore Recruitment is a people focussed organisation and is committed to growing and developing its business through the delivery of a best in class, professional service.

Area's of recruitment:
Sales & Marketing
Motor - Sales & Marketing
Customer service / callcentre / Multi lingual
Telecommunications & IT
Construction & Engineering
Distribution & Logistics
Financial Services
Accounting & Finance
Facilities Management
Architectural & Property
Human Resources & Operations
Office Support & Secretarial
Retail - Fashion & Grocery
Energy
French Customer Service
JOB TITLE: Customer Support Technician

PURPOSE

Ensuring that all customers are dealt with in a friendly manner.

MAJOR RESPONSIBILITIES

First line support to clients experiencing problems or technical issues
Customer Service
Handle complaints and queries
Undertake any requests for graphic creation and amendments
Basic design work to include, forms, templates, wrappers and smart attachments.
Manage job set up and submission across all services.
Manage all traffic for more complex customers.
Assistance to clients in the use of the range of services


KEY DIMENSION

The success of this position will be measured by the timely and accurate submission of customer jobs and the prompt and complete resolution of customer queries.

SKILLS AND EXPERIENCE

Essential

Detailed knowledge of Microsoft Office, in particular Word incorporating mail merge and Front Page.
The ability to manipulate data within Excel and Access.
Knowledge of Adobe Acrobat.
Previous experience of HTML and web based commands such as PHP and/or PHP.
Experience of working in a B2B Customer Service focused environment.
Excellent communication skills, both verbal and written.
Ability to liase directly with clients in order to deliver training sessions

Desirable
Working knowledge of UNIX and UNIX based commands
Detailed knowledge of browsers and browsers settings (Proxy server etc)
Working knowledge of design applications (ADOBE Photoshop/Macromedia Dreamweaver)
Working knowledge of TIFF and Postscript document formats.

We need : English (Fluent)
We need : French (Fluent)

Type: Permanent
Payment: €20,950
Category: Customer Service

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