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Job Details: Service Team Dispatcher


Advanced Field Solutions
Unit 5 - Leopardstown Office Park
Dublin 18 Sandyford
www.advancedfieldsolutions.com
Please contact: Ciara White
Advanced Field Solutions is an innovative Web Based Field Service Solutions provider. With 5 years experience in the market, we have extensive knowledge of the current environmental conditions and are market leaders. We are customer and service quality orientated and seeks an individual who will become an integral part of the overall company strategy
Service Team Dispatcher
Position:
• The individual will be a central focal point for managing helpdesk calls and queries and ensuring priority tasks are immediately escalated as appropriate.
• Primary tasks include handling, logging, managing and reporting on customer support calls via telephone, email and helpdesk system. Full training will be provided.
• The role is extremely customer focused.
• The successful candidate must be self motivated and able to work on their own initiative.
• Excellent customer service, interpersonal, communication and organisational skills and the ability to multi-task are essential. The individual must be able to develop a rapport with the customer in a professional way
• Good attention to detail is also important. Candidates should have experience dealing with customers and must be capable of taking responsibility and ownership for their work and clients.
• Ad hoc administrative duties and PA duties to the GM
• Assist accounts staff with the provision of information to enable the preparation of invoices
• Manage suppliers and orders

Requirements:
• Professional telephone manner essential.
• Knowledge of PC architecture/technology
• Excellent customer handling skills
• Prior experience in a Customer Services Role

We need : English (Good)

Type: Permanent
Payment: Negotiable
Category: Customer Service

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