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Job Details: Call Centre Agents


Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
www.irish-vacancies.com
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Administration-Accounts
Banking
Customer service
Insurance
Travel
Multi-Lingual
2. Hotel & Catering Division
Chefs
Bar Staff
Restaurant Staff
General Managers
Reservations
Reception
Accommodation


For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.


Millennium People Recruitment Services
Established 1999
Call Centre Agents
My client a market leader in the travel industry is currently recruiting 5 x call centre agents.

PURPOSE:
To provide service excellence to customers by handling customer queries and complaints on line (by telephone).

KEY RESPONSIBILITIES:

 Resolve incoming customer queries and complaints on line (by telephone) to ensure customer satisfaction, team and department targets are met.
 Ensure on line availability and number of calls handled achieves or exceeds targets in order to reduce the number of lost calls and therefore maintaining and exceeding customer service expectations
 Reach and maintain set department call quality levels and file resolution to ensure customer service levels are achieved and exceeded
 Reach and maintain file quality standards to ensure customer service levels are achieved and exceeded
 Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded

SPECIFICATIONS:
Highly Customer service oriented
Excellent telephone manner
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills – Written & Spoken
Fluency in English language.
Previous experience working in an English speaking role.
Good working knowledge of Microsoft: Word & Excel

Hours: 5 / 7, 7am - 10pm
Salary: €20,483 + bonus

We need : English (Fluent)

Type: Permanent
Payment: 20,483
Category: Call Centres

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