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Job Details: Tech support - Norwegian

Millennium People Recruitment

9 Prospect Road, Harts Corner, Dublin 9
Dublin Dublin 9
Please contact: Eileen Langan
About Us
Millennium People Recruitment was established in Dublin in 1999. We source top candidates for the best Irish and international companies. Our mission is to exceed the expectation of both client and candidate with our personal recruitment service.

We have two main divisions: 1. Commercial Division
Customer service
2. Hotel & Catering Division
Bar Staff
Restaurant Staff
General Managers

For Candidates
We are available to meet with you, discuss your previous career success or failure and help you with your next career move. We can advise on CV formatting, interview techniques, provide interview assessment, but most important help you find the right job, with a quality employer.

For Client Companies
We will meet with you. We take a full job description for each vacancy. We advertise on your behalf, screen candidates, reference check, short list and arrange interviews.

For senior management positions we provide personality questionnaire/psychometric tests. Our in house assessor is approved by the British Psychological Institute and the Chartered Institute of Personnel & Development.

Millennium People Recruitment Services
Established 1999
Tech support - Norwegian
My client is looking to recruit Norwegian tech support.

Providing high quality technical support by phone/email/white mail.

Escalating customer queries and/or product related issues to second Level or placing an appropriate service request having dealt with the issue to the best of your own ability.

Remaining up-to-date with new product and company information

Using own initiative to research technical solutions in client specific information databases, archived mails and the Internet where applicable.

Remaining courteous and patient with customers at all times.

Working as part of a team to consistently achieve team targets and objectives such as call monitoring, average handle time, abandonment rate, etc.

Continuously focusing on achieving and exceeding personal targets and objectives.

Being part of a flexible workforce and taking on all challenges presented.

Being an integral part of the clients future success and working to achieve the latter within the guidelines of COPC.

Personal Requirements:

Genuine interest in dealing with technical issues and expanding technical knowledge.

Ability to remain professional, confident and patient at all times.

Self motivated and enthusiastic.

Ability to use initiative within broad supervisor guidelines

Pleasant, helpful and enthusiastic telephone manner.

Ability to work as part of a team.

Ability to take both positive and negative feedback on board and work towards making improvements based on this feedback

Punctuality and reliability are vital.

Salary: €25,000 + benefits

We need : English (Fluent)
We need : Norwegian (Fluent)

Type: Permanent
Payment: 25,000
Category: IT - All

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