Objectives:

“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers of a leading photography hardware manufacturer”

Responsibilities:
• Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services
• Achieve and maintain service level statistics on an individual and team level
• Effective use of the systems and tools available to the Support Centre
• Track & document customer & problem information in the client call logging system
• Contribute to overall team performance, including support and assistance of other team members
• Achieve company standard quality scores

Personal Success Profile:
• Leaving certificate or equivalent.
• Good knowledge and understanding of photography basics and computer operating systems
• Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment
• Must be able to work in a high volume, fast paced, goal-oriented environment
• Must have strong initiative, be positive and a quick learner
• Ability to work independently and in a team environment when necessary
• Attention to detail
• Excellent communication skills to include verbal, written and listening
• Fluency in German language
• Ability to manage time wisely to meet call handle time and work with targets
• Flexibility to work various shifts and good time management skills
• Previous exposure and experience of using photographic equipment would be advantageous


Additional benefits:
Educational assistance
Paid Holidays
Pension
Sports & Social Club
Career progression

Please apply below with CV and cover letter.

We do not require the assistance of agencies." /> Objectives:

“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers of a leading photography hardware manufacturer”

Responsibilities:
• Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services
• Achieve and maintain service level statistics on an individual and team level
• Effective use of the systems and tools available to the Support Centre
• Track & document customer & problem information in the client call logging system
• Contribute to overall team performance, including support and assistance of other team members
• Achieve company standard quality scores

Personal Success Profile:
• Leaving certificate or equivalent.
• Good knowledge and understanding of photography basics and computer operating systems
• Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment
• Must be able to work in a high volume, fast paced, goal-oriented environment
• Must have strong initiative, be positive and a quick learner
• Ability to work independently and in a team environment when necessary
• Attention to detail
• Excellent communication skills to include verbal, written and listening
• Fluency in German language
• Ability to manage time wisely to meet call handle time and work with targets
• Flexibility to work various shifts and good time management skills
• Previous exposure and experience of using photographic equipment would be advantageous


Additional benefits:
Educational assistance
Paid Holidays
Pension
Sports & Social Club
Career progression

Please apply below with CV and cover letter.

We do not require the assistance of agencies." />

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Job Details: German Photography rep.


Stream

East Point Business Park
Dublin Dublin 3
www.stream.com
Please contact: HR Department
Stream International is a leading world wide provider of outsource technical support via the telephone, e-mail, fax and Internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States and Europe.
Stream International has 19 sites all over the world. Our multimedia support is done in 15 languages by more than 10.000 employees who, altogether, consist of 43 nationalities.

Stream gives you the opportunity to:

Join a leading international company in world wide technical support
Broaden your technical skills by attending extracurricular training.
Achieve advanced certification.
Broaden your language skills by following various language courses.
Broaden your horizon by working on various accounts and product teams, gaining work- and product experience.
Enjoy our extensive benefits package
German Photography rep.
Photography Support Representative - German market


Stream International is a leading world wide provider of outsource technical support via the telephone, e-mail, fax and Internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States and Europe.

Stream International has 19 sites all over the world. Our multimedia support is done in 15 languages by more than 10.000 employees who, altogether, consist of 43 nationalities.

Stream gives you the opportunity to:
Join a leading international company in world wide technical support
Broaden your technical skills by attending extracurricular training.
Achieve advanced certification.
Broaden your language skills by following various language courses.
Broaden your horizon by working on various accounts and product teams, gaining work- and product experience.
Enjoy our extensive benefits package

Currently we are looking for "Photography Support Representatives" with German language

Objectives:

“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers of a leading photography hardware manufacturer”

Responsibilities:
• Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services
• Achieve and maintain service level statistics on an individual and team level
• Effective use of the systems and tools available to the Support Centre
• Track & document customer & problem information in the client call logging system
• Contribute to overall team performance, including support and assistance of other team members
• Achieve company standard quality scores

Personal Success Profile:
• Leaving certificate or equivalent.
• Good knowledge and understanding of photography basics and computer operating systems
• Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment
• Must be able to work in a high volume, fast paced, goal-oriented environment
• Must have strong initiative, be positive and a quick learner
• Ability to work independently and in a team environment when necessary
• Attention to detail
• Excellent communication skills to include verbal, written and listening
• Fluency in German language
• Ability to manage time wisely to meet call handle time and work with targets
• Flexibility to work various shifts and good time management skills
• Previous exposure and experience of using photographic equipment would be advantageous


Additional benefits:
Educational assistance
Paid Holidays
Pension
Sports & Social Club
Career progression

Please apply below with CV and cover letter.

We do not require the assistance of agencies.

We need : English (Good)
We need : German (Fluent)

Type: Permanent
Payment: 21000
Category: Call Centres

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