ROLE: Programme Lead
DIRECTORATE: Early Years Operations Directorate
UNIT: Programme Centre ? NCS/Savers/ECCE Programmes
GRADE: 3
REPORTING TO: Manager ? Programme Centre ? Early Years Core
Programmes
ROLE PURPOSE/ SUMMARY
To provide Service Excellence to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner.
The Programme Centre Unit - Early Years Core Programmes (NCS and ECCE)
will be responsible for ensuring that business units across Pobal
assigned responsibility for the delivery of assigned early years
programmes are equipped with the best possible understanding and
clarity of the programme delivery requirement and expectation.
The core functions of the role:
* Planning and coordinating the operational readiness process for
reference for assigned EY core funding programmes
* Being the programme lead / single point of reference for assigned
EY core funding programmes
* Specification of programme delivery requirements and programme
content
* Produce programme standard operating procedures and programme
guidelines
* Deliver effective change request management and programme quality
assurance
* Manage the transfer of new and redefined business processes and
related procedures to key stakeholders
* Monitor programme agreements (Performance Delivery
Agreements/Programme of Work) service levels / performance metrics and
management reporting for assigned programmes
* As the programme subject matter expert be the key point of contact
for programme issue escalation and resolution
* Develop and maintain credible and professional relationships with
internal and external key stakeholders.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection process will involve short listing of applicants for
interview based on the criteria for the position as outlined in the
job description and person specification.
HOW TO APPLY
Please email completed application form found on
We need : English (Good)
Type: Permanent
Payment:
Category: Others
